SmartMeter Customer Survey

1. Did you use the credit/debit card payment method?

Did you use the credit/debit card payment method? Yes

2. Please rank the ease of use of the new parking meters.

Please rank the ease of use of the new parking meters. Very Easy

Easy

Neutral

Difficult

Very Difficult

3. How long did it take to complete the payment process?

How long did it take to complete the payment process? 0-30 seconds

31-60 seconds

1 minute or more

4. Please rank these in the order of payment preference.

Credit/Debit Card

Coin

Pay by Cell Phone

"Smart" Card (multi-use pre-paid card)

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_5516188019_

_5516188020_

_5516188021_

5. How would you rate your overall satisfaction with the smart meter?

How would you rate your overall satisfaction with the smart meter? Very Satisfied

Satisfied

Neutral

Unsatisfied

Very Unsatisfied

6. Should there be more of these meters on campus? If yes, please tell us a preferred location.

Should there be more of these meters on campus? If yes, please tell us a preferred location. Yes

If yes, please tell us a preferred location:

7. Would you be opposed to having the option of coin meter payment completely eliminated, and have all campus meters accept card payment only?

Would you be opposed to having the option of coin meter payment completely eliminated, and have all campus meters accept card payment only? Yes

Comments:

8. Do you have any suggestions for improving the process for using the meters? Any additional comments?

Do you have any suggestions for improving the process for using the meters? Any additional comments?

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