IHLS Delivery Service SurveyIHLS Delivery Service Survey

1. What type of library do you work for?

What type of library do you work for? Academic

Public

School

Special

2. Which office/service provides delivery to your library?

Which office/service provides delivery to your library? IHLS Carterville Office

IHLS Champaign Office

IHLS Decatur Office

IHLS Edwardsville Office

ILDS

3. How much pre-sorting of out-going library materials does your library do?

How much pre-sorting of out-going library materials does your library do? All

Most

Some

None

4. How often do you receive delivery?

How often do you receive delivery? 5 days per week

4 days per week

3 days per week

2 days per week

1 day per week

On-demand

5. Does the delivery frequency meet your library's needs?

Does the delivery frequency meet your library's needs? Exceeds expectations

Meets expectations

Needs improvement

No opinion

6. For the above question, if your response was "Needs improvement", please indicate the frequency that you would prefer.

For the above question, if your response was "Needs improvement", please indicate the frequency that you would prefer.

7. Is library staff usually available when delivery arrives?

Is library staff usually available when delivery arrives? Yes

Library materials are delivered to a different location.

If your answer for question #7 was "Library materials are delivered to a different location", please answer the following:

8. What is the rationale for that limit?

What is the rationale for that limit? We made the choice so our frequency of delivery would increase.

The System made the decision.

Comments:

9. Based on your knowledge, please rate your patrons' opinion regarding the time it takes to receive an item from another library:

Based on your knowledge, please rate your patrons' opinion regarding the time it takes to receive an item from another library: Exceeds expectations

Meets expectations

Needs improvement

No opinion

Comments:

10. Please describe you library's typical experience with the courier drivers:

Please describe you library's typical experience with the courier drivers: Exceeds expectations

Meets expectations

Needs improvement

Comments:

11. How would you rate your current delivery service?

How would you rate your current delivery service? Exceeds expectations

Meets expectations

Needs improvement

Comments:

12. How often does your library receive items from other libraries by mistake?

How often does your library receive items from other libraries by mistake? 1% of the time

4% of the time

8% of the time

10% or more of the time

13. Please provide any comments you have regarding your current delivery services:

Please provide any comments you have regarding your current delivery services:

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