Client / Carer Survey - Communication Support for People with Hearing Impairments

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1. What kind of communication support do you need? (Tick the one you use)

What kind of communication support do you need? (Tick the one you use)   BSL Interpreter SSE Interpreter Deafblind Interpreter Lipspeaker Notetaker

Other (please specify)

2. Have you ever asked the NHS to provide help with communication at an appointment? (such as a doctor’s appointment or a hospital appointment)

Have you ever asked the NHS to provide help with communication at an appointment? (such as a doctor’s appointment or a hospital appointment)   Yes (go to question 3) No (go to question 5)

3. What service did you ask to provide help with communication?

What service did you ask to provide help with communication?   GP / Doctor Hospital

Other (please specify)

4. How easy was it to get the communication support you need? (Then go to question 6)

How easy was it to get the communication support you need? (Then go to question 6)   Very easy Quite easy Quite difficult Very difficult

5. If you ticked no to question 2, can you give the reason why you’ve never asked for help?

If you ticked no to question 2, can you give the reason why you’ve never asked for help?   I can manage without it I didn’t know I could ask for help with communication support I would like help but it’s difficult to arrange communication support

Other (please specify)

6. If you found it difficult to get communication support, what kind of problems did you have?

If you found it difficult to get communication support, what kind of problems did you have?   I was told that communication support could not be provided A qualified communication support worker was not available when needed

Other (please specify)

7. What would help to improve things for people who need communication support?

What would help to improve things for people who need communication support?

8. Hull LINk provides a free members’ newsletter to over 900 people that informs people of our survey results as well as providing updates on other important news on health and social care. If you would like more information on becoming a member and receiving your free newsletter please complete your contact details below.

Hull LINk provides a free members’ newsletter to over 900 people that informs people of our survey results as well as providing updates on other important news on health and social care. If you would like more information on becoming a member and receiving your free newsletter please complete your contact details below.   Name:
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