Financial Aid
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1.

Thank you for taking the time to help us improve our service by answering a few quick questions about your experience with the Financial Aid Office.

1. I was assisted by:

I was assisted by: CJ Lanham

Tammy Saunders

Wanda Smith

Michael White

Other

2. Method of Contact:

Method of Contact: Face-to-Face (walk-in)

Face-to-Face (appointment)

Mailing

Phone Call

E-mail

Other

3. Was the staff courteous in dealing with your concerns?

Was the staff courteous in dealing with your concerns? Yes

If no, please tell us why

4. Did the staff give you the assistance expected?

Did the staff give you the assistance expected? Yes

If no, please tell us why

5. If staff could not help you, did they direct you to other resources?

If staff could not help you, did they direct you to other resources? Yes

Not applicable

6. Did we ask questions and provide you with additional information you needed?

Did we ask questions and provide you with additional information you needed? Yes

If no, please tell us why

7. Was the information provided comprehensive?

Was the information provided comprehensive? I got just what I asked for

Received more than I asked for

Not at all, I could have used more information

8. Please Rate your level of service

	Very Satisfied	Satisfied	Acceptable	Needs Improvement	Not Acceptable
Served in a timely manner	*Please Rate your level of service Served in a timely manner Very Satisfied	Served in a timely manner Satisfied	Served in a timely manner Acceptable	Served in a timely manner Needs Improvement	Served in a timely manner Not Acceptable
Overall satisfaction of service received	Overall satisfaction of service received Very Satisfied	Overall satisfaction of service received Satisfied	Overall satisfaction of service received Acceptable	Overall satisfaction of service received Needs Improvement	Overall satisfaction of service received Not Acceptable

9. Please leave any additional information that can help us serve you better in the future.

Please leave any additional information that can help us serve you better in the future.

10. (Optional) Tell us your name and when you visited:

(Optional) Tell us your name and when you visited:

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Financial AidExit this survey

1.

1. I was assisted by:

2. Method of Contact:

3. Was the staff courteous in dealing with your concerns?

4. Did the staff give you the assistance expected?

5. If staff could not help you, did they direct you to other resources?

6. Did we ask questions and provide you with additional information you needed?

7. Was the information provided comprehensive?

8. Please Rate your level of service

9. Please leave any additional information that can help us serve you better in the future.

10. (Optional) Tell us your name and when you visited:

Financial Aid
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