Exit this survey Residents' Survey - Your views on our services The National Park Authority’s work is guided by two statutory purposes: conservation and promoting opportunities for the understanding and enjoyment of the Park’s special qualities. We also have an important duty to seek to foster the economic and social well-being of local communities whilst pursuing the two purposes.The last time we carried out the Residents’ Survey was in 2008 and we’d again like feedback on how we deliver our services to you. We’d also like your thoughts on the Annual Report which is posted to residents each year and about developing a new community forum.Your views are important to us, so please spare a few minutes of your time to complete this survey, Thank you. Question Title * 1. Are you a resident of the North York Moors National Park? Yes, please proceed to Question 2. No - we would be grateful if you would not complete this survey. We will have a separate survey for people who do not live in the National Park soon. Thank you for your cooperation. Question Title * 2. Do you use the National Park Authority's services? Yes No Question Title * 3. How would you rate our services overall? Very satisfied Fairly satisfied Neither satisfied nor dissatisfied Fairly dissatisfied Very dissatisfied Question Title * 4. How would you rate the following services?Please indicate which services you have USED in the last 12 months. We want to understand people's perceptions of our work, so please also rate the services WHETHER OR NOT YOU HAVE USED THEM. Yes, I used the service in the past 12 months Very satisfied Fairly satisfied Neither satisfied nor dissatisfied Fairly dissatisfied Very Dissatisfied Conservation (wildlife, habitats, archaeology, buildings) Conservation (wildlife, habitats, archaeology, buildings) Yes, I used the service in the past 12 months Conservation (wildlife, habitats, archaeology, buildings) Very satisfied Conservation (wildlife, habitats, archaeology, buildings) Fairly satisfied Conservation (wildlife, habitats, archaeology, buildings) Neither satisfied nor dissatisfied Conservation (wildlife, habitats, archaeology, buildings) Fairly dissatisfied Conservation (wildlife, habitats, archaeology, buildings) Very Dissatisfied Facilities for visitors Facilities for visitors Yes, I used the service in the past 12 months Facilities for visitors Very satisfied Facilities for visitors Fairly satisfied Facilities for visitors Neither satisfied nor dissatisfied Facilities for visitors Fairly dissatisfied Facilities for visitors Very Dissatisfied Footpaths and other rights of way Footpaths and other rights of way Yes, I used the service in the past 12 months Footpaths and other rights of way Very satisfied Footpaths and other rights of way Fairly satisfied Footpaths and other rights of way Neither satisfied nor dissatisfied Footpaths and other rights of way Fairly dissatisfied Footpaths and other rights of way Very Dissatisfied Promoting understanding of the National Park Promoting understanding of the National Park Yes, I used the service in the past 12 months Promoting understanding of the National Park Very satisfied Promoting understanding of the National Park Fairly satisfied Promoting understanding of the National Park Neither satisfied nor dissatisfied Promoting understanding of the National Park Fairly dissatisfied Promoting understanding of the National Park Very Dissatisfied Planning Planning Yes, I used the service in the past 12 months Planning Very satisfied Planning Fairly satisfied Planning Neither satisfied nor dissatisfied Planning Fairly dissatisfied Planning Very Dissatisfied Advice/support to farmers Advice/support to farmers Yes, I used the service in the past 12 months Advice/support to farmers Very satisfied Advice/support to farmers Fairly satisfied Advice/support to farmers Neither satisfied nor dissatisfied Advice/support to farmers Fairly dissatisfied Advice/support to farmers Very Dissatisfied Responding to general enquiries Responding to general enquiries Yes, I used the service in the past 12 months Responding to general enquiries Very satisfied Responding to general enquiries Fairly satisfied Responding to general enquiries Neither satisfied nor dissatisfied Responding to general enquiries Fairly dissatisfied Responding to general enquiries Very Dissatisfied Question Title * 5. How would you rate the National Park Authority with regard to: Very satisfied Fairly satisfied Neither satisfied nor dissatisfied Fairly dissatisfied Very dissatisfied Helpfulness and courtesy of staff Helpfulness and courtesy of staff Very satisfied Helpfulness and courtesy of staff Fairly satisfied Helpfulness and courtesy of staff Neither satisfied nor dissatisfied Helpfulness and courtesy of staff Fairly dissatisfied Helpfulness and courtesy of staff Very dissatisfied Ease of access to information Ease of access to information Very satisfied Ease of access to information Fairly satisfied Ease of access to information Neither satisfied nor dissatisfied Ease of access to information Fairly dissatisfied Ease of access to information Very dissatisfied Communicating with the public about the work that we do Communicating with the public about the work that we do Very satisfied Communicating with the public about the work that we do Fairly satisfied Communicating with the public about the work that we do Neither satisfied nor dissatisfied Communicating with the public about the work that we do Fairly dissatisfied Communicating with the public about the work that we do Very dissatisfied Fairness and sensitivity of its decisions on Grants Fairness and sensitivity of its decisions on Grants Very satisfied Fairness and sensitivity of its decisions on Grants Fairly satisfied Fairness and sensitivity of its decisions on Grants Neither satisfied nor dissatisfied Fairness and sensitivity of its decisions on Grants Fairly dissatisfied Fairness and sensitivity of its decisions on Grants Very dissatisfied Fairness and sensitivity of its decisions on Planning Fairness and sensitivity of its decisions on Planning Very satisfied Fairness and sensitivity of its decisions on Planning Fairly satisfied Fairness and sensitivity of its decisions on Planning Neither satisfied nor dissatisfied Fairness and sensitivity of its decisions on Planning Fairly dissatisfied Fairness and sensitivity of its decisions on Planning Very dissatisfied Fairness and sensitivity of its decisions on Rights of Way Fairness and sensitivity of its decisions on Rights of Way Very satisfied Fairness and sensitivity of its decisions on Rights of Way Fairly satisfied Fairness and sensitivity of its decisions on Rights of Way Neither satisfied nor dissatisfied Fairness and sensitivity of its decisions on Rights of Way Fairly dissatisfied Fairness and sensitivity of its decisions on Rights of Way Very dissatisfied Question Title * The Authority publishes an annual report once a year which is posted to residents. A copy of the report can be found on our website at www.northyorkmoors.org.uk/annualreports. It summarises key highlights from the Authority's work in the previous year, how we have performed against our headline targets, how we have spent our money and finally, what is planned for the future.6. How would you like to access the information contained within the annual report in the future? Posted paper copy (as now) Through social media On-line on the Authority's website As part of Moors Messenger (residents' newspaper) Not at all We are thinking about setting up a community forum where residents and community groups can come together to find out more about the Park, the Authority, discuss Park-related issues and network together. Question Title * 7. Would you be interested in attending a community forum event? Yes No Question Title * 8. If you have ticked 'yes', please answer this question - how often would you like the forum to meet? Once a year Twice a year Question Title * You do NOT have to answer the following questions, but by doing so it helps us to better understand our customers' needs and tailor our services.What is your postcode? For example we only need the first part of it, for example YO62 YO12 YO13 YO62 YO22 YO18 YO21 TS13 TS12 TS14 YO7 YO61 TS9 DL6 Other Question Title * Are you male or female? Male Female Question Title * Which age group are you in? Under 25 years Between 25 and 64 years Over 65 years Question Title * Do you consider yourself to be a member of a minority ethnic group? Yes No Question Title * Do you consider yourself to have any long-standing health issue or disability that limits your daily activities? Yes No Question Title * FOR OFFICE USE ONLY H O Done
