Rapiscan Systems - Customer Satisfaction Survey

We at Rapiscan systems are committed to monitor the quality of the services and products we provide, as a part of our ongoing improvement process. We would appreciate your valuable feedback on our performance.

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1. Please provide your Name and the Name of your Organization

Please provide your Name and the Name of your Organization

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2. When did you last contact Rapiscan Systems?

When did you last contact Rapiscan Systems?

3. Please rate the following aspects of our work.

	Excellent	Good	Adequate	Poor	Unacceptable
Keeping you informed of progress	*Please rate the following aspects of our work. Keeping you informed of progress Excellent	Keeping you informed of progress Good	Keeping you informed of progress Adequate	Keeping you informed of progress Poor	Keeping you informed of progress Unacceptable
Meeting timescales	Meeting timescales Excellent	Meeting timescales Good	Meeting timescales Adequate	Meeting timescales Poor	Meeting timescales Unacceptable
Please rate the onsite tech visit ( if there was one made)	Please rate the onsite tech visit ( if there was one made) Excellent	Please rate the onsite tech visit ( if there was one made) Good	Please rate the onsite tech visit ( if there was one made) Adequate	Please rate the onsite tech visit ( if there was one made) Poor	Please rate the onsite tech visit ( if there was one made) Unacceptable
Providing value for money	Providing value for money Excellent	Providing value for money Good	Providing value for money Adequate	Providing value for money Poor	Providing value for money Unacceptable
Responding promptly to questions	Responding promptly to questions Excellent	Responding promptly to questions Good	Responding promptly to questions Adequate	Responding promptly to questions Poor	Responding promptly to questions Unacceptable
Understanding your business requirements	Understanding your business requirements Excellent	Understanding your business requirements Good	Understanding your business requirements Adequate	Understanding your business requirements Poor	Understanding your business requirements Unacceptable
Your communication with the Call center staff was	Your communication with the Call center staff was Excellent	Your communication with the Call center staff was Good	Your communication with the Call center staff was Adequate	Your communication with the Call center staff was Poor	Your communication with the Call center staff was Unacceptable
Your Issue/ Question was resolved in a timely manner	Your Issue/ Question was resolved in a timely manner Excellent	Your Issue/ Question was resolved in a timely manner Good	Your Issue/ Question was resolved in a timely manner Adequate	Your Issue/ Question was resolved in a timely manner Poor	Your Issue/ Question was resolved in a timely manner Unacceptable

4. Our overall performance is..

Our overall performance is.. Excellent

Good

Adequate

Poor

Unacceptable

5. Based on our performance, how likely is it that you will ENTHUSIASTICALLY recommend Rapiscan to others?

Based on our performance, how likely is it that you will ENTHUSIASTICALLY recommend Rapiscan to others? Certain

Very likely

Somewhat likely

Unlikely

Very unlikely

6. Any suggestions you may have, to help us enhance our services

Any suggestions you may have, to help us enhance our services