Back Charges in the PPI Question Title * 1. Have you had a Back Charge you were unable to dispute? Yes No Question Title * 2. Are you familiar with UCC Contract Law? Yes No Question Title * 3. Do any of your clients outsource photo reviews outside the US? Yes No I don't know Question Title * 4. Is there a back charge clause in your contracts? Yes No Question Title * 5. What is the time allowed per your contract for a service to be back charged? 1 year and 1 day Up to 2 years Between 3-5 years Between5-7 years Unlimited/No Stipulation Question Title * 6. The back charge is an integral part of conducting business.as a form of checks and balance. Yes, when applied correctly No, this allows companies to perform punitive actions for no reason Yes if applied to services prior to payments being made No Back charges should only be allowed on Rehab Services. Question Title * 7. In the Property Preservation Industry all work orders are required to go through a quality control procedure, most of the time this involves someone reviewing photographs and occasionally an onsite inspection. Once this procedure has been completed should a company be allowed to back charge for that service? Yes but only for Rehab Work No once a service has been approved a company should not be allowed to back charge for that service. Question Title * 8. Have you ever received a back charge you felt was unreasonable because you had no opportunity to remedy the matter? Yes No Question Title * 9. Do you feel the PPI needs a Conflict Resolution System to address issues like back charges? Yes No Question Title * 10. Currently the PPI has a couple organizations that claim to advocate on behalf of the contractors. Would you be more likely to consider becoming a member of an organization that had a conflict resolution system in place that assisted the Contractors in matters like this? Yes I would consider membership No The industry should have a neutral third party system in place. It would not make a difference I will not join an organization Next