Employee Benefit Pharmacy- Mail Service
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1
. How do you order your prescription refills from the Employee Benefit Pharmacy? (choose the best answer, that which you use most often)
How do you order your prescription refills from the Employee Benefit Pharmacy? (choose the best answer, that which you use most often)
Online, using the PeaceHealth website.
By phone (Interactive Voice Mail).
By phone, asking to speak to a staff member of the pharmacy.
I drop my order off at the pharmacy window in person.
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2
. How would you rate the level of service received from the pharmacy staff at the Employee Benefit Pharmacy?
A
B
C
F
Access to pharmacist
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How would you rate the level of service received from the pharmacy staff at the Employee Benefit Pharmacy? Access to pharmacist A
Access to pharmacist B
Access to pharmacist C
Access to pharmacist F
(please specify)
Communication about cost
Communication about cost A
Communication about cost B
Communication about cost C
Communication about cost F
(please specify)
Communication about payment
Communication about payment A
Communication about payment B
Communication about payment C
Communication about payment F
(please specify)
Knowledgable staff
Knowledgable staff A
Knowledgable staff B
Knowledgable staff C
Knowledgable staff F
(please specify)
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3
. Do you ever use an outside retail pharmacy to fill prescriptions drugs?
Do you ever use an outside retail pharmacy to fill prescriptions drugs?
No
Yes
If you answered yes, why did you choose not to utilize the Employee Benefit Pharmacy?
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4
. What changes/additions would you like implemented to the process of mail order?
What changes/additions would you like implemented to the process of mail order?
Nothing, the mail order service meets all my expectations.
I would like to see the following changes made:
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5
. How likely are you to suggest mail order service to other PeaceHealth employees and dependents?
Very Likely
Probably
Not Likely
Never
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How likely are you to suggest mail order service to other PeaceHealth employees and dependents? Very Likely
Probably
Not Likely
Never
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6
. Did you receive your last mail order prescription in a reasonable amount of time? Please include your expectation of delivery time once order is made.
Did you receive your last mail order prescription in a reasonable amount of time? Please include your expectation of delivery time once order is made.
Yes
No
Expected delivery time (days):
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7
. Are you satisfied with the amount of communication you receive about the Employee Benefit Pharmacy and your Prescription Benefit?
Are you satisfied with the amount of communication you receive about the Employee Benefit Pharmacy and your Prescription Benefit?
Yes, I have received an adequate amount of communication regarding my benefit.
Yes, I have received an adequate amount of communication regarding the Employee Benefit Pharmacy.
Yes, I have received some information about my benefit, and would liike more.
Yes, I have received some information about the Employee Benefit Pharmacy, and would like more.
No, I would like more information about my benefit.
No, I would like more information about the Employee Benefit Pharmacy.
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8
. Do you feel staff members of the Employee Benefit Pharmacy demonstrate interest in your health care and wellbeing?
Do you feel staff members of the Employee Benefit Pharmacy demonstrate interest in your health care and wellbeing?
Yes, I feel like staff members genuinely care about my health care and wellbeing.
Most of the time, the interactions with pharmacy staff members seem genuine.
No, I don't feel like staff members are interested in my health care and wellbeing.
N/A, I do not interact with pharmacy staff members.
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9
. Have you had a negative experience with any of the following?
Have you had a negative experience with any of the following?
Telephone service
Website use
Mail service
Pharmacist counseling
Pickup window service
The pharmacy location
The pharmacy hours
Medication not in stock
No, my experiences are always positive
Please insert any additional comments you have in the box below.
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10
. My overall rating of the PeaceHealth Employee Benefit Pharmacy is:
My overall rating of the PeaceHealth Employee Benefit Pharmacy is:
A
B
C
D
F
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