Motor Pool Comment Card
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Welcome
We are constantly striving to improve our service and
your input is highly valued. Please take a moment to fill
out this survey.
1
. Date of vehicle rental/service:
Date of vehicle rental/service:
2
. Reservation number:
Reservation number:
3
. Which campus?
Which campus?
Evanston
Chicago
4
. Please rate your experience with the NU Motor Pool:
Excellent
Good
Fair
Poor
Very Poor
Vehicle Quality
*
Please rate your experience with the NU Motor Pool: Vehicle Quality Excellent
Vehicle Quality Good
Vehicle Quality Fair
Vehicle Quality Poor
Vehicle Quality Very Poor
Service Quality
Service Quality Excellent
Service Quality Good
Service Quality Fair
Service Quality Poor
Service Quality Very Poor
Timeliness
Timeliness Excellent
Timeliness Good
Timeliness Fair
Timeliness Poor
Timeliness Very Poor
Price
Price Excellent
Price Good
Price Fair
Price Poor
Price Very Poor
Staff Knowledge
Staff Knowledge Excellent
Staff Knowledge Good
Staff Knowledge Fair
Staff Knowledge Poor
Staff Knowledge Very Poor
Convenience
Convenience Excellent
Convenience Good
Convenience Fair
Convenience Poor
Convenience Very Poor
Overall Rating
Overall Rating Excellent
Overall Rating Good
Overall Rating Fair
Overall Rating Poor
Overall Rating Very Poor
Other (please specify)
5
. How quickly did University Services staff respond to your request?
How quickly did University Services staff respond to your request?
Within 48 hours
Within 72 hours
Within a week
Other (please specify)
6
. What do you find most valuable about our service?
What do you find most valuable about our service?
7
. What can we do to improve our service?
What can we do to improve our service?
8
. What is your primary affiliation with Northwestern?
What is your primary affiliation with Northwestern?
Faculty
Staff
Student
Other (please specify)
9
. If you desire a response, please include your name
and e-mail address.
If you desire a response, please include your name and e-mail address.
Name:
Email:
Phone:
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