Exit this survey PSF Community Channel Shift Survey 1. Question Title * 1. What is your name? Question Title * 2. Which organisation do you work for? Question Title * 3. What is your role? Question Title * 4. Which department runs your website? Question Title * 5. Which department do you think should run your website? Question Title * 6. What, if anything, is stopping the website being moved to a different department? Question Title * 7. Do you prepare a business case before moving a service/transaction online? Yes No Question Title * 8. What are the core benefits that you have identified for moving a transaction online? Cost Reduction Better Access Increase in Transactions Revenue Customer Engagement Other (please specify) Question Title * 9. Do you monitor the success of your online transactions? Yes No Question Title * 10. If you do measure the success of your online transactions, how do you do this? Question Title * 11. What is the ratio of web visits to phone calls in your organisation? e.g. 4:1 (4 web visits to 1 phone contact) Question Title * 12. Have you carried out any channel shift programmes within your organisation? Yes No Question Title * 13. Thanks very much for your input into this survey. Anonymity is guaranteed and if you would like a copy of the survey analysis, please provide an email to which we can send it.Many thanks...... Done
