Airport Satisfaction Survey Question Title * 1. How long have you been our customer? First time Less than 3 months One year Three years Five years Over Five years Question Title * 2. How did you hear about our FBO? Word-of-mouth Newspaper Internet Social Media Other (please specify) Question Title * 3. How do you choose what FBOs you use? Question Title * 4. In the last 6 months, how has our performance changed? Worse than before Same as before Better N/A Question Title * 5. What do you find most attractive about our FBO? Price Product Customer Service Location Question Title * 6. What is one thing you like the most about us? Question Title * 7. How do you compare the value we provide against our competitors? The competitors are better Same as competitors You provide better value Question Title * 8. Which one FBO do you like the most besides us? What makes them stand out? Question Title * 9. What is your preferred method of payment? Visa/Mastercard/American Express Multiservice Avcard Universal Weather World Fuel/Colt Everest Shell Other (please specify) Question Title * 10. Which car rental service have you used at GlobalSelect? Enterprise Hertz Casablanca Limousine I have not used car rental service at Global Select Question Title * 11. Were you satisfied with your car rental experience? Yes No N/A Comments Question Title * 12. Do you want us to use Social Media sites such as Facebook, Twitter, Yelp? Not really Maybe Absolutely Question Title * 13. Would you recommend us? No Maybe Definitely Question Title * 14. What is one thing would you like us to change? What can GlobalSelect do to improve? Question Title * 15. Thank you for your time! To receive a FREE GIFT, please add your email to the list. It will also be considered for our monthly raffle for a grand prize gift.See the front desk for the free gift. Question Title * 16. If you had a bad experience and would like to be contacted, please enter your email. Done