Customer Survey

Thank you for taking a few minutes to share your thoughts and concerns about AccuSystems’ products and service. Your feedback will enable us to see how we are doing overall and how we can improve going forward.

1. Do you feel our level of service has gotten better, worse or stayed the same in the last year?

Do you feel our level of service has gotten better, worse or stayed the same in the last year? Gotten better

Gotten worse

Stayed about the same

I don’t know

2. Thinking about your most recent contact with AccuSystems, how would you rate your experience on the following:

	Excellent	Good	Average	Fair	Poor	N/A
Greeted in Timely Manner?	Thinking about your most recent contact with AccuSystems, how would you rate your experience on the following: Greeted in Timely Manner? Excellent	Greeted in Timely Manner? Good	Greeted in Timely Manner? Average	Greeted in Timely Manner? Fair	Greeted in Timely Manner? Poor	Greeted in Timely Manner? N/A
Representative Courteous/Friendly?	Representative Courteous/Friendly? Excellent	Representative Courteous/Friendly? Good	Representative Courteous/Friendly? Average	Representative Courteous/Friendly? Fair	Representative Courteous/Friendly? Poor	Representative Courteous/Friendly? N/A
Representative Helpful?	Representative Helpful? Excellent	Representative Helpful? Good	Representative Helpful? Average	Representative Helpful? Fair	Representative Helpful? Poor	Representative Helpful? N/A
Needs Met?	Needs Met? Excellent	Needs Met? Good	Needs Met? Average	Needs Met? Fair	Needs Met? Poor	Needs Met? N/A
Satisfaction Level of Resolution?	Satisfaction Level of Resolution? Excellent	Satisfaction Level of Resolution? Good	Satisfaction Level of Resolution? Average	Satisfaction Level of Resolution? Fair	Satisfaction Level of Resolution? Poor	Satisfaction Level of Resolution? N/A

3. Would you like to provide further details about your overall experience with our representative?

Would you like to provide further details about your overall experience with our representative?

4. What do you like most about AccuSystems' products and service?

What do you like most about AccuSystems' products and service?

5. What do you like least about AccuSystems' products and service?

What do you like least about AccuSystems' products and service?

6. What can we do to improve our products and service?

What can we do to improve our products and service?

7. Would you recommend AccuSystems based upon our products and service?

Would you recommend AccuSystems based upon our products and service?

Customer SurveyExit this survey