Are You Five-Star? S&L version
Exit this Test
1. Are You Five-Star?
1
. Before taking the quiz, please supply us with your contact information:
Before taking the quiz, please supply us with your contact information:
Name:
Company:
Email Address:
Phone Number:
2
. Do you use a telephone etiquette audit tool?
Do you use a telephone etiquette audit tool?
Yes
No
3
. Do you use a five-star attestation for all your employees?
Do you use a five-star attestation for all your employees?
Yes
No
4
. In the last 6 months, have you done an audit of your patient wait time?
In the last 6 months, have you done an audit of your patient wait time?
Yes
No
5
. In the last 12 months, have you had communication training for your doctors?
In the last 12 months, have you had communication training for your doctors?
Yes
No
6
. Do you use patient satisfaction surveys?
Do you use patient satisfaction surveys?
Yes
No
7
. Do you use employee satisfaction surveys?
Do you use employee satisfaction surveys?
Yes
No
8
. Is communication and five-star part of your evaluation process for new employees?
Is communication and five-star part of your evaluation process for new employees?
Yes
No
9
. Do you have a "disclosure" policy and process?
Do you have a "disclosure" policy and process?
Yes
No
10
. Is communication and five-star part of your evaluation process?
Is communication and five-star part of your evaluation process?
Yes
No
11
. Have you had a staff customer service program in the last 12 months?
Have you had a staff customer service program in the last 12 months?
Yes
No
Please click 'Next' for your scoring.
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