Customer Service
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1
. Were you acknowledged upon entering Tiger Bookstore?
Were you acknowledged upon entering Tiger Bookstore?
Yes
No
Other (please specify)
2
. Did an employee ask if he/she could help you find a size, color, or a particular product?
Did an employee ask if he/she could help you find a size, color, or a particular product?
Yes
No
Other (please specify)
3
. Were you guided to locate the item about which you were inquiring, or, simply pointed in a vague direction?
Were you guided to locate the item about which you were inquiring, or, simply pointed in a vague direction?
I was guided to a particular item.
I was pointed to a vague direction.
I knew where the item was located already.
Other (please specify)
4
. Did an employee offer to check the back stock for an item about which you were inquiring?
Did an employee offer to check the back stock for an item about which you were inquiring?
Yes
No
No, the item was available on the sales floor.
Other (please specify)
5
. Was your purchase completed accurately and in a timely manner?
Was your purchase completed accurately and in a timely manner?
Yes
Yes, my order was completed accurately, but not in a timely manner.
Yes, my order was completed in a timely manner, but not accurately.
No, my order was not completed in a timely nor accurately.
No
Other (please specify)
6
. How knowledgeable was our employee of the products and services we offer?
How knowledgeable was our employee of the products and services we offer?
Very knowledgeable
Some Knowledge
Not knowledgeable
Other (please specify)
7
. Was our staff friendly and courteous?
Was our staff friendly and courteous?
Yes
No
Other (please specify)
8
. Would you consider shopping at Tiger Bookstore again?
Would you consider shopping at Tiger Bookstore again?
Yes
No
Other (please specify)
9
. How would you rate your overall experience at Tiger Bookstore?
How would you rate your overall experience at Tiger Bookstore?
1- Great
2- Good
3- Okay
4- Bad
5- Terrible
Other (please specify)
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