Rockford Municipal Employees Credit Union Survey

1. ROCKFORD MUNICIPAL EMPLOYEES CREDIT UNION MEMBER SURVEY

Rockford Municipal Employees Credit Union (RMECU) asks your help in completing a brief survey about your satisfaction with the credit union services, benefits and staff. ALL responses are strictly confidential. An independent firm will receive, tabulate and report the results to RMECU management. YOUR participation is important -- your responses will help us help YOU more effectively.

As thanks for your participation, RMECU will donate one dollar to the local charity you select at the end of this survey.

And when you submit your e-mail address in Question #8, you are automatically entered into a random drawing to win a new Kindle Fire. Thank you for your help and participation.

1. Years of Membership

Years of Membership 0 - 1

1 - 2

2 - 5

5 - 10

10 - 15

15 - 20

20 - plus

2. Age

Age 18 - 21

21 - 25

26 - 30

31 - 39

40 - 49

50 - 59

60 - 69

70 - plus

3. Gender

Gender Male

Female

4. Household Income:

Household Income: Less than $25,000

$25 – 34,999

$35 – 49,999

$50 – 59,999

$60 – 74,999

$75 – 89,999

$90 – 99,999

$100, 000 – plus

5. Personal Residence

Personal Residence Own

Rent

6. # of Persons in Home

# of Persons in Home 1

Employer Group City of Rockford

County of Winnebago

Rockford Public Library

Rockford Township

Board of Election Office

Cherry Valley Fire Protection District

Northern Illinois Training Advisory Board

The Greater Rockford Airport Authority

CareAVan, Inc.

Rock River Training

Family Member

Other

8. E-Mail Address (OPTIONAL)

We invite you to enter your e-mail address in the answer box below for two reasons:
1. It will help us keep you informed of special programs, loan offers and credit union news and announcements in a timely and efficient manner; and
2. Your e-mail address automatically enters you into a random drawing for a new Kindle Fire.

Your e-mail address will NOT be shared with anyone or any other organization. It is strictly for credit union purposes.

E-Mail Address (OPTIONAL) We invite you to enter your e-mail address in the answer box below for two reasons: 1. It will help us keep you informed of special programs, loan offers and credit union news and announcements in a timely and efficient manner; and 2. Your e-mail address automatically enters you into a random drawing for a new Kindle Fire. Your e-mail address will NOT be shared with anyone or any other organization. It is strictly for credit union purposes.

9. Overall Satisfaction with Rockford Municipal Employees Credit Union

Overall Satisfaction with Rockford Municipal Employees Credit Union Very Satisfied

Satisfied

Dissatisfied

Very Dissatisfied

10. Evaluation of RMECU Staff, compared to other institutions

	Much Better	Better	Same	Worse	Much Worse
Overall Member Service	*Evaluation of RMECU Staff, compared to other institutions Overall Member Service Much Better	Overall Member Service Better	Overall Member Service Same	Overall Member Service Worse	Overall Member Service Much Worse
Courtesy / Friendliness	Courtesy / Friendliness Much Better	Courtesy / Friendliness Better	Courtesy / Friendliness Same	Courtesy / Friendliness Worse	Courtesy / Friendliness Much Worse
Speed of Service	Speed of Service Much Better	Speed of Service Better	Speed of Service Same	Speed of Service Worse	Speed of Service Much Worse
Accuracy	Accuracy Much Better	Accuracy Better	Accuracy Same	Accuracy Worse	Accuracy Much Worse
Responsiveness to questions	Responsiveness to questions Much Better	Responsiveness to questions Better	Responsiveness to questions Same	Responsiveness to questions Worse	Responsiveness to questions Much Worse
Knowledge of Services	Knowledge of Services Much Better	Knowledge of Services Better	Knowledge of Services Same	Knowledge of Services Worse	Knowledge of Services Much Worse

11. Evaluation of Rockford Municipal Employees Credit Union, compared to other institutions

	Much Better	Better	Same	Worse	Much Worse
Variety of Services	*Evaluation of Rockford Municipal Employees Credit Union, compared to other institutions Variety of Services Much Better	Variety of Services Better	Variety of Services Same	Variety of Services Worse	Variety of Services Much Worse
Loan Rates	Loan Rates Much Better	Loan Rates Better	Loan Rates Same	Loan Rates Worse	Loan Rates Much Worse
Service Charges / Fees	Service Charges / Fees Much Better	Service Charges / Fees Better	Service Charges / Fees Same	Service Charges / Fees Worse	Service Charges / Fees Much Worse
Savings Rates	Savings Rates Much Better	Savings Rates Better	Savings Rates Same	Savings Rates Worse	Savings Rates Much Worse
Location	Location Much Better	Location Better	Location Same	Location Worse	Location Much Worse
Hours	Hours Much Better	Hours Better	Hours Same	Hours Worse	Hours Much Worse

12. Your AWARENESS of Rockford Municipal Employees CU Savings Services

	Very Aware	Somewhat	None
Checking Account	*Your AWARENESS of Rockford Municipal Employees CU Savings Services Checking Account Very Aware	Checking Account Somewhat	Checking Account None
ATM / Debit Card	ATM / Debit Card Very Aware	ATM / Debit Card Somewhat	ATM / Debit Card None
Online Account Access	Online Account Access Very Aware	Online Account Access Somewhat	Online Account Access None
Savings Account	Savings Account Very Aware	Savings Account Somewhat	Savings Account None
Savings Clubs	Savings Clubs Very Aware	Savings Clubs Somewhat	Savings Clubs None
On-line Bill Pay	On-line Bill Pay Very Aware	On-line Bill Pay Somewhat	On-line Bill Pay None

13. Your USE of Rockford Municipal Employees CU Savings Services

	Very Much	Somewhat	None
Checking Account	*Your USE of Rockford Municipal Employees CU Savings Services Checking Account Very Much	Checking Account Somewhat	Checking Account None
ATM / Debit Card	ATM / Debit Card Very Much	ATM / Debit Card Somewhat	ATM / Debit Card None
On-line Account Access	On-line Account Access Very Much	On-line Account Access Somewhat	On-line Account Access None
Savings Account	Savings Account Very Much	Savings Account Somewhat	Savings Account None
Savings Clubs	Savings Clubs Very Much	Savings Clubs Somewhat	Savings Clubs None
On-Line Bill Pay	On-Line Bill Pay Very Much	On-Line Bill Pay Somewhat	On-Line Bill Pay None

14. Your USE of savings services somewhere OTHER than RMECU

	Very Much	Somewhat	None
Checking Account	*Your USE of savings services somewhere OTHER than RMECU Checking Account Very Much	Checking Account Somewhat	Checking Account None
ATM / Debit Card	ATM / Debit Card Very Much	ATM / Debit Card Somewhat	ATM / Debit Card None
Online Account Access	Online Account Access Very Much	Online Account Access Somewhat	Online Account Access None
Certificate	Certificate Very Much	Certificate Somewhat	Certificate None
E-Statements	E-Statements Very Much	E-Statements Somewhat	E-Statements None
Savings Account	Savings Account Very Much	Savings Account Somewhat	Savings Account None
Savings Club	Savings Club Very Much	Savings Club Somewhat	Savings Club None
On-Line Bill Pay	On-Line Bill Pay Very Much	On-Line Bill Pay Somewhat	On-Line Bill Pay None

15. Your AWARENESS of Rockford Municipal Employees CU Loan Services

	Very Aware	Somewhat	None
Visa Credit Card	*Your AWARENESS of Rockford Municipal Employees CU Loan Services Visa Credit Card Very Aware	Visa Credit Card Somewhat	Visa Credit Card None
Vehicle (auto / truck)Loan	Vehicle (auto / truck)Loan Very Aware	Vehicle (auto / truck)Loan Somewhat	Vehicle (auto / truck)Loan None
Motorcycle / Boat / RV Loan	Motorcycle / Boat / RV Loan Very Aware	Motorcycle / Boat / RV Loan Somewhat	Motorcycle / Boat / RV Loan None
Personal Loan	Personal Loan Very Aware	Personal Loan Somewhat	Personal Loan None
Home Improvement	Home Improvement Very Aware	Home Improvement Somewhat	Home Improvement None
Home Equity	Home Equity Very Aware	Home Equity Somewhat	Home Equity None

16. Your USE of Rockford Municipal Employees CU Loan Services

	Very Much	Somewhat	None
Visa Credit Card	*Your USE of Rockford Municipal Employees CU Loan Services Visa Credit Card Very Much	Visa Credit Card Somewhat	Visa Credit Card None
Vehicle (auto / truck) Loan	Vehicle (auto / truck) Loan Very Much	Vehicle (auto / truck) Loan Somewhat	Vehicle (auto / truck) Loan None
Motorcycle / Boat / RV Loan	Motorcycle / Boat / RV Loan Very Much	Motorcycle / Boat / RV Loan Somewhat	Motorcycle / Boat / RV Loan None
Personal Loan	Personal Loan Very Much	Personal Loan Somewhat	Personal Loan None
Home Improvement	Home Improvement Very Much	Home Improvement Somewhat	Home Improvement None
Home Equity	Home Equity Very Much	Home Equity Somewhat	Home Equity None

17. Evaluation of Rockford Municipal Employees CU Loan Services, compared to other institutions.

	Much Better	Better	Same	Worse	Much Worse
Ease of Applying	*Evaluation of Rockford Municipal Employees CU Loan Services, compared to other institutions. Ease of Applying Much Better	Ease of Applying Better	Ease of Applying Same	Ease of Applying Worse	Ease of Applying Much Worse
Loan Decision Time	Loan Decision Time Much Better	Loan Decision Time Better	Loan Decision Time Same	Loan Decision Time Worse	Loan Decision Time Much Worse
Professionalism	Professionalism Much Better	Professionalism Better	Professionalism Same	Professionalism Worse	Professionalism Much Worse
Explaining Policies, etc.	Explaining Policies, etc. Much Better	Explaining Policies, etc. Better	Explaining Policies, etc. Same	Explaining Policies, etc. Worse	Explaining Policies, etc. Much Worse
Loan Rates	Loan Rates Much Better	Loan Rates Better	Loan Rates Same	Loan Rates Worse	Loan Rates Much Worse

18. Your use of Loan Services somewhere other than Rockford Municipal Employees CU.

	Very Much	Somewhat	None
Credit Card	*Your use of Loan Services somewhere other than Rockford Municipal Employees CU. Credit Card Very Much	Credit Card Somewhat	Credit Card None
Vehicle (auto / truck) Loan	Vehicle (auto / truck) Loan Very Much	Vehicle (auto / truck) Loan Somewhat	Vehicle (auto / truck) Loan None
Motorcycle / Motor Home Loan	Motorcycle / Motor Home Loan Very Much	Motorcycle / Motor Home Loan Somewhat	Motorcycle / Motor Home Loan None
Personal Loan	Personal Loan Very Much	Personal Loan Somewhat	Personal Loan None
Home Improvment Loan	Home Improvment Loan Very Much	Home Improvment Loan Somewhat	Home Improvment Loan None
Home Equity Loan	Home Equity Loan Very Much	Home Equity Loan Somewhat	Home Equity Loan None
Home Mortgage	Home Mortgage Very Much	Home Mortgage Somewhat	Home Mortgage None

19. If RMECU offered Home Mortgages, would you use them?

If RMECU offered Home Mortgages, would you use them? Yes

20. Reasons for borrowing elsewhere

Reasons for borrowing elsewhere Before joined Credit Union

Location

Didn't think / know of Credit Union

Less strict

Faster decision

Charged less interest

Vehicle loan with dealer

Turned down at Credit Union

Loan type not available

21. What do you use the RMECU web site for?

	Very Much	Somewhat	Never
Check Account Balance(s)	*What do you use the RMECU web site for? Check Account Balance(s) Very Much	Check Account Balance(s) Somewhat	Check Account Balance(s) Never
Check Rates	Check Rates Very Much	Check Rates Somewhat	Check Rates Never
Apply for Loan(s)	Apply for Loan(s) Very Much	Apply for Loan(s) Somewhat	Apply for Loan(s) Never
Transfer Funds between Accounts	Transfer Funds between Accounts Very Much	Transfer Funds between Accounts Somewhat	Transfer Funds between Accounts Never
Credit Union News	Credit Union News Very Much	Credit Union News Somewhat	Credit Union News Never
Special Offers	Special Offers Very Much	Special Offers Somewhat	Special Offers Never

22. Would you recommend Rockford Municipal Employees CU to others?

Would you recommend Rockford Municipal Employees CU to others? Definitely will

Probably will

Not sure

Probably will not

Definitely will not

23. Will you use Rockford Municipal Employees CU for future needs?

Will you use Rockford Municipal Employees CU for future needs? Definitely will

Probably will

Not sure

Probably will not

Definitely will not

Thank you for your time and participation in this survey. Your responses will help us better serve your financial needs. And thanks for your continued membership in Rockford Municipal Employees Credit Union.

Before you go, please remember to indicate your preferred charity to receive $1.00 from RMECU as our thanks for your time.

And don't forget -- providing us your e-mail address automatically enters you into a random drawing to win a new Kindle Fire.

24. Your preferred charity

Your preferred charity Rock River Valley Food Pantry

Police & Fire Chaplains Division

American Red Cross -- Rock River Chapter

Rockford Rescue Mission

25. Please use this space for any additional thoughts -- either positive or negative -- about Rockford Municipal Employees Credit Union and our services. Your comments are appreciated, and will be considered by credit union management in our continuing efforts to best serve your needs.

Please use this space for any additional thoughts -- either positive or negative -- about Rockford Municipal Employees Credit Union and our services. Your comments are appreciated, and will be considered by credit union management in our continuing efforts to best serve your needs.

Rockford Municipal Employees Credit Union
Exit this survey

1. ROCKFORD MUNICIPAL EMPLOYEES CREDIT UNION MEMBER SURVEY

1. Years of Membership

2. Age

3. Gender

4. Household Income:

5. Personal Residence

6. # of Persons in Home

7. Employer Group

9. Overall Satisfaction with Rockford Municipal Employees Credit Union

10. Evaluation of RMECU Staff, compared to other institutions

11. Evaluation of Rockford Municipal Employees Credit Union, compared to other institutions

12. Your AWARENESS of Rockford Municipal Employees CU Savings Services

13. Your USE of Rockford Municipal Employees CU Savings Services

14. Your USE of savings services somewhere OTHER than RMECU

15. Your AWARENESS of Rockford Municipal Employees CU Loan Services

16. Your USE of Rockford Municipal Employees CU Loan Services

17. Evaluation of Rockford Municipal Employees CU Loan Services, compared to other institutions.

18. Your use of Loan Services somewhere other than Rockford Municipal Employees CU.

19. If RMECU offered Home Mortgages, would you use them?

20. Reasons for borrowing elsewhere

21. What do you use the RMECU web site for?

22. Would you recommend Rockford Municipal Employees CU to others?

23. Will you use Rockford Municipal Employees CU for future needs?

24. Your preferred charity

25. Please use this space for any additional thoughts -- either positive or negative -- about Rockford Municipal Employees Credit Union and our services. Your comments are appreciated, and will be considered by credit union management in our continuing efforts to best serve your needs.

Rockford Municipal Employees Credit UnionExit this survey

1. ROCKFORD MUNICIPAL EMPLOYEES CREDIT UNION MEMBER SURVEY

1. Years of Membership

2. Age

3. Gender

4. Household Income:

5. Personal Residence

6. # of Persons in Home

7. Employer Group

9. Overall Satisfaction with Rockford Municipal Employees Credit Union

10. Evaluation of RMECU Staff, compared to other institutions

11. Evaluation of Rockford Municipal Employees Credit Union, compared to other institutions

12. Your AWARENESS of Rockford Municipal Employees CU Savings Services

13. Your USE of Rockford Municipal Employees CU Savings Services

14. Your USE of savings services somewhere OTHER than RMECU

15. Your AWARENESS of Rockford Municipal Employees CU Loan Services

16. Your USE of Rockford Municipal Employees CU Loan Services

17. Evaluation of Rockford Municipal Employees CU Loan Services, compared to other institutions.

18. Your use of Loan Services somewhere other than Rockford Municipal Employees CU.

19. If RMECU offered Home Mortgages, would you use them?

20. Reasons for borrowing elsewhere

21. What do you use the RMECU web site for?

22. Would you recommend Rockford Municipal Employees CU to others?

23. Will you use Rockford Municipal Employees CU for future needs?

24. Your preferred charity

25. Please use this space for any additional thoughts -- either positive or negative -- about Rockford Municipal Employees Credit Union and our services. Your comments are appreciated, and will be considered by credit union management in our continuing efforts to best serve your needs.

Rockford Municipal Employees Credit Union
Exit this survey