1. Special Libraries...TNsnap statistics & survey

Please fill in the answers to the best of your ability based on your experience on 10/7/2010. If a different survey works better for your library, please feel free to use it.

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* 2. Visits to the library or information center:
a. How many people visited the library/information center in person?
b. How many times was the library’s/information center’s website accessed?
c. How many people contacted the library through phone, email, text, or other types of outside access not including website visits?

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* 3. How many total items were checked out or renewed?

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* 4. a. How many inter-library loans were requested?
b. How many inter-library loans did your library fulfill by sending items to another library?
c. How many requests were fulfilled using your document delivery service?

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* 5. a. How many times were the library’s/information center’s licensed databases and digital collections (if applicable) accessed?
b. How many items were retrieved from the licensed databases?

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* 6. a. How many reference/informational/materials questions were answered in person?
b. How many reference/informational/materials questions were answered via other means, e.g., telephone, email, instant message, text message, mail, or the web?

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* 7. How many people received bibliographic or other instruction at your library?

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* 8. How many people used group study rooms or conference rooms?

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* 9. How many people used the library for homework or an assignment, or if your library serves a hospital, law firm, business, or other type of corporation, how many people used the library for their work?

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* 10. a. What subject/topic specialty is your library (medical, law, business, engineering, religion etc)?
b. How many of those type of questions were asked?

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* 11. Please use this space to type in patron comments, additional statistics, or anything else you think would be helpful.

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