Thank you for agreeing to participate in this short survey. It should take no more than 5 - 10 minutes of your time and the results will be used to better understand your invoice processing and payment needs. All participants will receive a summary of the overall survey results. Individual responses will be kept confidential.

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1. Personal Information

Personal Information First Name
Last Name
Organization
Title
Email Address
Financial Institution

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2. How are invoices sent to you?

How are invoices sent to you? % via email
% in the mail
% via fax
% via data file
% accessed at a supplier or other website
% courier

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3. Approximately how many different areas in your company receive and process invoices?

Approximately how many different areas in your company receive and process invoices?

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4. Approximately how many paper invoices do you currently receive each month?

Approximately how many paper invoices do you currently receive each month? Less than 250

250 to 500

500 to 1000

1000 to 5000

5000 to 10,000

More than 10,000

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5. What does your company do with the paper invoices it receives? (check all that apply)

What does your company do with the paper invoices it receives? (check all that apply) Images the invoice internally for further processing

Forwards the invoice as is to accounts payable and then to the appropriate approvers

Sends the invoice to a third-party for imaging, storage

No paper invoices are received

Other (please specify)

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6. Which of the following do you find challenging in processing and paying invoices? (check all that apply)

Which of the following do you find challenging in processing and paying invoices? (check all that apply) Late arrival of the invoice in our department

Too much time spent looking for invoices to answer questions on status, disputes, potential lost invoices, etc.

Inefficiencies from paper handling and storage

Data entry errors

Difficulty matching invoices with purchase orders and receipts

Delays in invoice approvals from invoices sitting on people’s desks

Time spent reviewing invoices containing the same basic information each month

Delays in payment initiation

Other (please specify)

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7. Rate on a scale of 1 to 5 with 5 being most interested and 1 being you already have such a service

	1	2	3	4	5
In considering all your priorities, how interested would you be in a service that would help you better organize, track and provide information from invoices received at your company (i.e., Web display of invoice images and information that could be downloaded into an Excel spreadsheet or PDF file)?	*Rate on a scale of 1 to 5 with 5 being most interested and 1 being you already have such a service In considering all your priorities, how interested would you be in a service that would help you better organize, track and provide information from invoices received at your company (i.e., Web display of invoice images and information that could be downloaded into an Excel spreadsheet or PDF file)? 1	In considering all your priorities, how interested would you be in a service that would help you better organize, track and provide information from invoices received at your company (i.e., Web display of invoice images and information that could be downloaded into an Excel spreadsheet or PDF file)? 2	In considering all your priorities, how interested would you be in a service that would help you better organize, track and provide information from invoices received at your company (i.e., Web display of invoice images and information that could be downloaded into an Excel spreadsheet or PDF file)? 3	In considering all your priorities, how interested would you be in a service that would help you better organize, track and provide information from invoices received at your company (i.e., Web display of invoice images and information that could be downloaded into an Excel spreadsheet or PDF file)? 4	In considering all your priorities, how interested would you be in a service that would help you better organize, track and provide information from invoices received at your company (i.e., Web display of invoice images and information that could be downloaded into an Excel spreadsheet or PDF file)? 5

8. If you selected 1 - You already have the service, please rate how happy you are with your service.

If you selected 1 - You already have the service, please rate how happy you are with your service. Extremely happy

Happy

Somewhat happy

Unhappy

Extremely unhappy

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9. Rate on a scale of 1 to 5 with 5 being most interested and 1 being you already have such a service

	1	2	3	4	5
How helpful would it be to you if you could reduce invoice data entry errors with minimal effort?	*Rate on a scale of 1 to 5 with 5 being most interested and 1 being you already have such a service How helpful would it be to you if you could reduce invoice data entry errors with minimal effort? 1	How helpful would it be to you if you could reduce invoice data entry errors with minimal effort? 2	How helpful would it be to you if you could reduce invoice data entry errors with minimal effort? 3	How helpful would it be to you if you could reduce invoice data entry errors with minimal effort? 4	How helpful would it be to you if you could reduce invoice data entry errors with minimal effort? 5
How much value would you find in only having to review and approve invoices that are missing information or contain conflicting information?	How much value would you find in only having to review and approve invoices that are missing information or contain conflicting information? 1	How much value would you find in only having to review and approve invoices that are missing information or contain conflicting information? 2	How much value would you find in only having to review and approve invoices that are missing information or contain conflicting information? 3	How much value would you find in only having to review and approve invoices that are missing information or contain conflicting information? 4	How much value would you find in only having to review and approve invoices that are missing information or contain conflicting information? 5
Could you benefit from an online invoice image viewing, searching and reporting service combined with data extraction and the provision of an electronic file containing invoice and payment information?	Could you benefit from an online invoice image viewing, searching and reporting service combined with data extraction and the provision of an electronic file containing invoice and payment information? 1	Could you benefit from an online invoice image viewing, searching and reporting service combined with data extraction and the provision of an electronic file containing invoice and payment information? 2	Could you benefit from an online invoice image viewing, searching and reporting service combined with data extraction and the provision of an electronic file containing invoice and payment information? 3	Could you benefit from an online invoice image viewing, searching and reporting service combined with data extraction and the provision of an electronic file containing invoice and payment information? 4	Could you benefit from an online invoice image viewing, searching and reporting service combined with data extraction and the provision of an electronic file containing invoice and payment information? 5

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10. If costs were no issue, which of the following would you consider purchasing?

If costs were no issue, which of the following would you consider purchasing? Web-based viewing of invoice images within hours of their being received at your organization; online viewing of the payment and invoice online together after you’ve paid them; electronic storage of invoice and payment images and data to enable you to search online for old invoices and payments

A service that would automatically capture key invoice data so that you could download it from a secure Web application into either an Excel spreadsheet or other format that your accounting system would accept

A data transmission containing electronic and paper invoice data in a single file

A service that would match your invoice to your order automatically by following certain business rules that you would provide

A service that would route invoices to approvers according to some criteria that you would supply (e.g., invoice above a certain dollar amount)

A service that would allow you to initiate the payment automatically upon invoice approval

A report of your payments data available online

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11. For the items in question 10, would you consider purchasing software or buying an outsourced solution?

For the items in question 10, would you consider purchasing software or buying an outsourced solution? Software

Outsourced solution

Too early to tell

Combination (please specify which solutions for which type)

12. Please add any other comments on improving your invoice processing

Please add any other comments on improving your invoice processing

Invoice Processing and Payment Survey

*1. Personal Information

*2. How are invoices sent to you?

*3. Approximately how many different areas in your company receive and process invoices?

*4. Approximately how many paper invoices do you currently receive each month?

*5. What does your company do with the paper invoices it receives? (check all that apply)

*6. Which of the following do you find challenging in processing and paying invoices? (check all that apply)

*7. Rate on a scale of 1 to 5 with 5 being most interested and 1 being you already have such a service