Customer Satisfaction Survey

We're committed to providing excellent service. As part of an ongoing improvement process,we would appreciate your feedback on our service. (All submissions are anonymous.)

1. Please rate the following aspects of our business.

	Excellent	Good	Adequate	Poor	Unacceptable	N/A
Was the front desk helpful when making your appointment?	*Please rate the following aspects of our business. Was the front desk helpful when making your appointment? Excellent	Was the front desk helpful when making your appointment? Good	Was the front desk helpful when making your appointment? Adequate	Was the front desk helpful when making your appointment? Poor	Was the front desk helpful when making your appointment? Unacceptable	Was the front desk helpful when making your appointment? N/A
Did you get the appointment time you wanted?	Did you get the appointment time you wanted? Excellent	Did you get the appointment time you wanted? Good	Did you get the appointment time you wanted? Adequate	Did you get the appointment time you wanted? Poor	Did you get the appointment time you wanted? Unacceptable	Did you get the appointment time you wanted? N/A
Clear understanding of pet(s)needs?	Clear understanding of pet(s)needs? Excellent	Clear understanding of pet(s)needs? Good	Clear understanding of pet(s)needs? Adequate	Clear understanding of pet(s)needs? Poor	Clear understanding of pet(s)needs? Unacceptable	Clear understanding of pet(s)needs? N/A
Friendly staff	Friendly staff Excellent	Friendly staff Good	Friendly staff Adequate	Friendly staff Poor	Friendly staff Unacceptable	Friendly staff N/A
Knowledgeable staff	Knowledgeable staff Excellent	Knowledgeable staff Good	Knowledgeable staff Adequate	Knowledgeable staff Poor	Knowledgeable staff Unacceptable	Knowledgeable staff N/A
Tech Assistants	Tech Assistants Excellent	Tech Assistants Good	Tech Assistants Adequate	Tech Assistants Poor	Tech Assistants Unacceptable	Tech Assistants N/A
Doctor	Doctor Excellent	Doctor Good	Doctor Adequate	Doctor Poor	Doctor Unacceptable	Doctor N/A
Cleanliness of clinic	Cleanliness of clinic Excellent	Cleanliness of clinic Good	Cleanliness of clinic Adequate	Cleanliness of clinic Poor	Cleanliness of clinic Unacceptable	Cleanliness of clinic N/A
Cost of service	Cost of service Excellent	Cost of service Good	Cost of service Adequate	Cost of service Poor	Cost of service Unacceptable	Cost of service N/A
Checking out prompt and easy?	Checking out prompt and easy? Excellent	Checking out prompt and easy? Good	Checking out prompt and easy? Adequate	Checking out prompt and easy? Poor	Checking out prompt and easy? Unacceptable	Checking out prompt and easy? N/A

2. Are you happy with our schedule hours? What additional hours would you prefer?

Are you happy with our schedule hours? What additional hours would you prefer?

3. Overall, how do you rate your experience at Otay Pet Vets?

Overall, how do you rate your experience at Otay Pet Vets? Excellent

Good

Adequate

Poor

Unacceptable

4. Overall, is our service ...

Overall, is our service ... Getting much better?

Getting better?

Staying at about the same level?

Getting worse?

Getting much worse?

5. Based on our service, how likely is it that you will use us in the future?

Based on our service, how likely is it that you will use us in the future? Certain

Very likely

Somewhat likely

Unlikely

Very unlikely

6. If you have any suggestions regarding how we could improve the services we provided to you,or if there is anything you want to comment on, please comment in the box below. We value your opinion! Thank you in advance.

If you have any suggestions regarding how we could improve the services we provided to you,or if there is anything you want to comment on, please comment in the box below. We value your opinion! Thank you in advance.

Customer Satisfaction Survey
Cancel this survey >>

How Are We Doing?

1. Please rate the following aspects of our business.

2. Are you happy with our schedule hours? What additional hours would you prefer?

3. Overall, how do you rate your experience at Otay Pet Vets?

4. Overall, is our service ...

5. Based on our service, how likely is it that you will use us in the future?

6. If you have any suggestions regarding how we could improve the services we provided to you,or if there is anything you want to comment on, please comment in the box below. We value your opinion! Thank you in advance.

Customer Satisfaction SurveyCancel this survey >>

How Are We Doing?

1. Please rate the following aspects of our business.

2. Are you happy with our schedule hours? What additional hours would you prefer?

3. Overall, how do you rate your experience at Otay Pet Vets?

4. Overall, is our service ...

5. Based on our service, how likely is it that you will use us in the future?

6. If you have any suggestions regarding how we could improve the services we provided to you,or if there is anything you want to comment on, please comment in the box below. We value your opinion! Thank you in advance.

Customer Satisfaction Survey
Cancel this survey >>