Renewable Energy Consumer Code - Consumer Satisfaction Questionnaire |
This questionnaire has been devised by the Renewable Energy Consumer Code. The company that sold or leased you your home generation system is a member of the Scheme, set up to ensure that consumers receive a high standard of service. As part of our work we monitor how satisfied consumers are with the service they have received.
We treat your response in confidence. We will not share it with any organisation except perhaps the Trading Standards Institute. We will aggregate your response with all the others we receive and analyse them so that we can indentify any emerging trends. We will then publish the results of our survey in our annual report.
If your response suggests that you are very unhappy with the service you have received we may approach the company on your behalf to investigate the matter if you would like us to do so.
We treat your response in confidence. We will not share it with any organisation except perhaps the Trading Standards Institute. We will aggregate your response with all the others we receive and analyse them so that we can indentify any emerging trends. We will then publish the results of our survey in our annual report.
If your response suggests that you are very unhappy with the service you have received we may approach the company on your behalf to investigate the matter if you would like us to do so.