Renewable Energy Consumer Code

Complaints Registration Form

1.

Please complete this form to register a complaint with the Renewable Energy Consumer Code (RECC). Before submitting a complaint, please ensure you have read the Important Information to ensure this is a matter which can be addressed by RECC.

This complaints procedure may be used by domestic consumers only.

If you have signed a contract, or intend to sign a contract, for a system which is installed at or near private domestic premises occupied by you, and you intend that the amount of electricity or heat generated by the micro generation system will not significantly exceed the amount of electricity or heat consumed in those premises, then you would be considered a domestic consumer.

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* 1. Please confirm that you are a domestic consumer

I confirm

I do not confirm

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* 2. Please confirm that you have attempted to resolve the complaint directly with the RECC member

I confirm

I do not confirm

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* 3. Please confirm that you have read through the How to Complain section of the RECC website

I confirm

I do not confirm

This form is used by the Renewable Energy Consumer Code as a summary record of your complaint and any action taken. It will be used by RECC as a reference document when dealing with your complaint. Please note that RECC can only deal with complaints about companies that are members of RECC.