Client Survey
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1
. When you called our practice:
When you called our practice:
My call was answered promptly.
There was a long wait for someone to answer.
I was placed on hold too long.
I had trouble getting through.
I did not phone.
Comment:
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2
. Your phone conversation was:
Your phone conversation was:
Courteous
Hurried
Professional
Impolite
Informative
Preoccupied
I did not phone
Comment:
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3
. When you arrived for your pet(s) appointment, our receptionist(s)
When you arrived for your pet(s) appointment, our receptionist(s)
Were warm and cheerful
Were cold or unfriendly
Gave their undivided attention
Seemed indifferent
Were hospitable
Comment:
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4
. I did not wait long before my pet was examined.
I did not wait long before my pet was examined.
Strongly Agree
Agree
Neutral
Disagree
Strongly Disagree
N/A
Comment:
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5
. Your technician, ______________, today.
Your technician, ______________, today.
Greeted me warmly
Was gentle with my pet
Seemed indifferent
Seemed proficient
Was a poor communicator
Comment:
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6
. Which doctor cared for your pet?
Which doctor cared for your pet?
Dr. Stacey Beddoe
Dr. Alisa Hutchison
Unknown
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7
. Your Veterinarian, _______________, today:
Your Veterinarian, _______________, today:
Introduced herself with a warm greeting
Listened well to my pet's present symptoms
Did not seem interested in what I had to say
Seemed in a hurry
Described the diagnosis and treatment well
Left me confused about how to treat my pet
Bad bedside manor
Comment:
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8
. Did you feel the fees were reasonable?
Did you feel the fees were reasonable?
Yes
No
If you checked "no", please discuss below.
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9
. Would you recommended us to others?
Would you recommended us to others?
Yes
No
If you checked "no", please discuss below.
10
. What suggestions would you have for improving our hospital?
What suggestions would you have for improving our hospital?
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