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1. Member Survey

We will be using the results of this survey to make changes to or add new products and services that will better service your wants and needs. We want to become your primary financial institution - your "one-stop-shop"!

1. We would like to know how you feel about Vision Financial as your credit union. Please tell us if you would/would not recommend us to a friend, family member or colleague for each of the items below.

	Would not	Highly unlikely	Somewhat unlikely	Unlikely	Unsure	Likely	Somewhat likely	Highly likely	Would definitely	N/A
Convenience	*We would like to know how you feel about Vision Financial as your credit union. Please tell us if you would/would not recommend us to a friend, family member or colleague for each of the items below. Convenience Would not	Convenience Highly unlikely	Convenience Somewhat unlikely	Convenience Unlikely	Convenience Unsure	Convenience Likely	Convenience Somewhat likely	Convenience Highly likely	Convenience Would definitely	Convenience N/A
Customer Service	Customer Service Would not	Customer Service Highly unlikely	Customer Service Somewhat unlikely	Customer Service Unlikely	Customer Service Unsure	Customer Service Likely	Customer Service Somewhat likely	Customer Service Highly likely	Customer Service Would definitely	Customer Service N/A
Locations	Locations Would not	Locations Highly unlikely	Locations Somewhat unlikely	Locations Unlikely	Locations Unsure	Locations Likely	Locations Somewhat likely	Locations Highly likely	Locations Would definitely	Locations N/A
Products	Products Would not	Products Highly unlikely	Products Somewhat unlikely	Products Unlikely	Products Unsure	Products Likely	Products Somewhat likely	Products Highly likely	Products Would definitely	Products N/A
Rates	Rates Would not	Rates Highly unlikely	Rates Somewhat unlikely	Rates Unlikely	Rates Unsure	Rates Likely	Rates Somewhat likely	Rates Highly likely	Rates Would definitely	Rates N/A
Services	Services Would not	Services Highly unlikely	Services Somewhat unlikely	Services Unlikely	Services Unsure	Services Likely	Services Somewhat likely	Services Highly likely	Services Would definitely	Services N/A
Staff	Staff Would not	Staff Highly unlikely	Staff Somewhat unlikely	Staff Unlikely	Staff Unsure	Staff Likely	Staff Somewhat likely	Staff Highly likely	Staff Would definitely	Staff N/A
Technology	Technology Would not	Technology Highly unlikely	Technology Somewhat unlikely	Technology Unlikely	Technology Unsure	Technology Likely	Technology Somewhat likely	Technology Highly likely	Technology Would definitely	Technology N/A

2. What are some things you think that we DO well and should continue doing?

What are some things you think that we DO well and should continue doing?

3. What are some things we DO that you think needs improvement?

What are some things we DO that you think needs improvement?

4. What are some things we DO that we should stop doing?

What are some things we DO that we should stop doing?

5. What are some things we DO NOT do that we should be doing?

What are some things we DO NOT do that we should be doing?

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