Development Services Customer Service Survey

We appreciate the time you are taking to complete this survey. Your input will help us to continuously improve the service and products that we deliver to our citizens and the business community. If you have any questions, feel free to contact the Office of Rochelle Small-Toney, Assistant City Manager - Bureau of Public Development, at (912) 651-6529.

1. Please choose a rating:

	Excellent	Above Expectations	Satisfactory	Below Expectations	Poor
How would you rate your overall experience with the permitting process?	*Please choose a rating: How would you rate your overall experience with the permitting process? Excellent	How would you rate your overall experience with the permitting process? Above Expectations	How would you rate your overall experience with the permitting process? Satisfactory	How would you rate your overall experience with the permitting process? Below Expectations	How would you rate your overall experience with the permitting process? Poor

Please describe your experience.

2. Were your questions regarding the process answered in a thorough and timely manner?

Were your questions regarding the process answered in a thorough and timely manner? Yes

N/A

3. Did you receive an estimate about how long the permitting review process would be?

Did you receive an estimate about how long the permitting review process would be? Yes

N/A

4. Were you informed of our on-line SPR tracking system?

Were you informed of our on-line SPR tracking system? Yes

5. If yes, were you able to access the SPR system to obtain information regarding the details and comments in regards to the status of your permit application?

If yes, were you able to access the SPR system to obtain information regarding the details and comments in regards to the status of your permit application? Yes

6. Did staff notify you when there were issues that needed to be addressed?

Did staff notify you when there were issues that needed to be addressed? Yes

N/A

7. Were you able to contact the intended person through the touch-tone phone system?

Were you able to contact the intended person through the touch-tone phone system? Yes

N/A

8. Do you feel that your plan reviewers were able to communicate their issues clearly?

Do you feel that your plan reviewers were able to communicate their issues clearly? Yes

N/A

Development Services Customer Service Survey – Site Permitting Process