Satisfaction Survey 2012
Exit this survey

1. Satisfaction Survey

In an effort to improve the service provided by the Office of State Examiner, we are conducting a brief survey to discover how we might best meet your needs. The information gathered will be used for future planning purposes. We would like to get in touch with you to receive your input on how we can improve our services. If you wish to be contacted, please give us your name and telephone number, in the additional comments section, where you can be reached during business hours. While our resources are not unlimited, we would like to continue developing a vision for the future that will make best use of the resources available to us.

1. In which of the following offices do you currently serve?

In which of the following offices do you currently serve? Chairman, Civil Service Board

Civil Service Board Member

Civil Service Board Secretary

Mayor

Chairman, Fire Board of Commissioners

Fire Board of Commissioners Member

Fire Chief

Fire Department Employee

Police Chief

Police Department Employee

Member of the Public

Other (please specify)

2. Did you meet with the staff of the Office of State Examiner at the Baton Rouge office during the past twelve-month period? If so, how would you rate your experience?

Did you meet with the staff of the Office of State Examiner at the Baton Rouge office during the past twelve-month period? If so, how would you rate your experience? No in Office Meeting

Very Helpful

Helpful

Not Very Helpful

3. Have you spoken on the telephone with a member of the staff of the Office of State Examiner during the past twelve-month period? If so, how would you describe your experience?

Have you spoken on the telephone with a member of the staff of the Office of State Examiner during the past twelve-month period? If so, how would you describe your experience? Very Helpful

Helpful

Not Very Helpful

No phone conversation

4. It is our desire to be accessible to you when you need to ask for our advice on civil service related questions. What could we do to improve our accessibility?

It is our desire to be accessible to you when you need to ask for our advice on civil service related questions. What could we do to improve our accessibility?

5. Do you find our website (www.ose.louisiana.gov) to be informative and/or helpful?

Do you find our website (www.ose.louisiana.gov) to be informative and/or helpful? Yes

No Opinion

6. What changes and new topic areas would you like to see on our website?

What changes and new topic areas would you like to see on our website?

7. Do you find our OSE Regional Testing to be helpful?

Do you find our OSE Regional Testing to be helpful? Yes

No Opinion

8. Do you find the following informational items on our website to be helpful?

	Yes	No	No Opinion
Civil Service Laws	*Do you find the following informational items on our website to be helpful? Civil Service Laws Yes	Civil Service Laws No	Civil Service Laws No Opinion
Fire and Police Related Laws	Fire and Police Related Laws Yes	Fire and Police Related Laws No	Fire and Police Related Laws No Opinion
Classification Plans	Classification Plans Yes	Classification Plans No	Classification Plans No Opinion
Civil Service Board Rules	Civil Service Board Rules Yes	Civil Service Board Rules No	Civil Service Board Rules No Opinion
Q&A on our website	Q&A on our website Yes	Q&A on our website No	Q&A on our website No Opinion
HeadStart! Manual	HeadStart! Manual Yes	HeadStart! Manual No	HeadStart! Manual No Opinion
Operations Manual	Operations Manual Yes	Operations Manual No	Operations Manual No Opinion
Legislative Tracking	Legislative Tracking Yes	Legislative Tracking No	Legislative Tracking No Opinion
Online PAF	Online PAF Yes	Online PAF No	Online PAF No Opinion
PowerPoint Presentations	PowerPoint Presentations Yes	PowerPoint Presentations No	PowerPoint Presentations No Opinion
Training Video	Training Video Yes	Training Video No	Training Video No Opinion

9. In regards to our examinations, do you find the following items to be helpful?

	Yes	No	No Opinion
Test Schedules on our website	*In regards to our examinations, do you find the following items to be helpful? Test Schedules on our website Yes	Test Schedules on our website No	Test Schedules on our website No Opinion
Test schedules on our hot-line @ (225) 925-4567	Test schedules on our hot-line @ (225) 925-4567 Yes	Test schedules on our hot-line @ (225) 925-4567 No	Test schedules on our hot-line @ (225) 925-4567 No Opinion
Exam Study Guides	Exam Study Guides Yes	Exam Study Guides No	Exam Study Guides No Opinion

10. How would you rate the following?

	Outstanding	Very Good	Satisfactory	Ok, but needs improvement	Unsatisfactory
Professionalism of Test Administrators	*How would you rate the following? Professionalism of Test Administrators Outstanding	Professionalism of Test Administrators Very Good	Professionalism of Test Administrators Satisfactory	Professionalism of Test Administrators Ok, but needs improvement	Professionalism of Test Administrators Unsatisfactory
Exam Validity	Exam Validity Outstanding	Exam Validity Very Good	Exam Validity Satisfactory	Exam Validity Ok, but needs improvement	Exam Validity Unsatisfactory
Exam Fairness	Exam Fairness Outstanding	Exam Fairness Very Good	Exam Fairness Satisfactory	Exam Fairness Ok, but needs improvement	Exam Fairness Unsatisfactory
Overall Services Provided by the Office of State Examiner	Overall Services Provided by the Office of State Examiner Outstanding	Overall Services Provided by the Office of State Examiner Very Good	Overall Services Provided by the Office of State Examiner Satisfactory	Overall Services Provided by the Office of State Examiner Ok, but needs improvement	Overall Services Provided by the Office of State Examiner Unsatisfactory

Additional Comments

Check out our sample surveys and create your own now!

form {display:none;} #jserror {text-align:center;margin-top:50px;}Javascript is required for this site to function, please enable.

Satisfaction Survey 2012Exit this survey

1. Satisfaction Survey

Satisfaction Survey 2012
Exit this survey