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Customer Service Support Survey

 

1. Please enter your contact information below. This will allow us to contact you about any concerns you may have.

Please enter your contact information below. This will allow us to contact you about any concerns you may have.   Name:
Company:
Phone:
Email Address:

2. What was the name of the technician you spoke with?

What was the name of the technician you spoke with?

3. Please enter the date you called.

	MM		DD		YYYY
Date of Call:	Please enter the date you called.   Date of Call:   Month	/	Day	/	Year

4. What was your reason for contacting Service Support?

What was your reason for contacting Service Support?

5. How did you contact Service Support?

How did you contact Service Support?   Telephone

E-Mail

Fax

Other

6. Please rate the level of service you received below:

	Strongly Agree	Agree	Undecided	Disagree	Strongly Disagree
The amount of time I had to wait to speak with a Service Support staff member was reasonable	Please rate the level of service you received below: The amount of time I had to wait to speak with a Service Support staff member was reasonable Strongly Agree	The amount of time I had to wait to speak with a Service Support staff member was reasonable Agree	The amount of time I had to wait to speak with a Service Support staff member was reasonable Undecided	The amount of time I had to wait to speak with a Service Support staff member was reasonable Disagree	The amount of time I had to wait to speak with a Service Support staff member was reasonable Strongly Disagree
The Service Support Staff was courteous	The Service Support Staff was courteous Strongly Agree	The Service Support Staff was courteous Agree	The Service Support Staff was courteous Undecided	The Service Support Staff was courteous Disagree	The Service Support Staff was courteous Strongly Disagree
The Service Support Staff was knowledgable	The Service Support Staff was knowledgable Strongly Agree	The Service Support Staff was knowledgable Agree	The Service Support Staff was knowledgable Undecided	The Service Support Staff was knowledgable Disagree	The Service Support Staff was knowledgable Strongly Disagree
The Service Support Staff was helpful and easy to understand	The Service Support Staff was helpful and easy to understand Strongly Agree	The Service Support Staff was helpful and easy to understand Agree	The Service Support Staff was helpful and easy to understand Undecided	The Service Support Staff was helpful and easy to understand Disagree	The Service Support Staff was helpful and easy to understand Strongly Disagree
The Service Support Staff was able to help me solve my problem in a reasonable time compared to the complexity of the problem	The Service Support Staff was able to help me solve my problem in a reasonable time compared to the complexity of the problem Strongly Agree	The Service Support Staff was able to help me solve my problem in a reasonable time compared to the complexity of the problem Agree	The Service Support Staff was able to help me solve my problem in a reasonable time compared to the complexity of the problem Undecided	The Service Support Staff was able to help me solve my problem in a reasonable time compared to the complexity of the problem Disagree	The Service Support Staff was able to help me solve my problem in a reasonable time compared to the complexity of the problem Strongly Disagree

7. Was your problem diagnosed or resolved by the Service Support staff member you spoke with initially or were you transferred to another staff member?

Was your problem diagnosed or resolved by the Service Support staff member you spoke with initially or were you transferred to another staff member?   Resolved by initial contact

Transferred to another staff member

Problem not resolved

8. Was the problem resolved on the first contact to Service Support or was additional technical support required?

Was the problem resolved on the first contact to Service Support or was additional technical support required?   Resolved by initial contact

Transferred to another staff member

Problem not resolved

9. Overall, how would you rate your satisfaction with the Service Support you received?

Overall, how would you rate your satisfaction with the Service Support you received?   Very satisfied

Satisfied

Dissatisfied

Very dissatisfied

10. Do you have any suggestions for improvement of our Service Support services?

Do you have any suggestions for improvement of our Service Support services?