. How important is the Huntsville Madison County Public Library (HMCPL) System to you?
. How satisfied are you with the services of the Huntsville Madison County Public Library System?
. How likely are you to reuse and recommend the services of the (HMCPL) libraries?
. How satisfied are you with your experiences when dealing with our (HMCPL) libraries staff?
. Staff are knowledgeable, professional, competent
and helpful in ensuring a successful outcome to your requests.
. Do you have a current Huntsville Madison County Public Llibrary (HMCPL) system membership card? If so, which library do you use most often? Select from drop down menu.
. You use this library location because it ... (choose all that apply) Is the closest in proximity to your ...
. To find information in the (HMCPL) libraries, in the past year you have ... (check all that apply)
. You are ... (select the best fit)
. Please indicate all services of the (HMCPL) libraries, used in the past year ... (choose all that apply)
. What do you use the services provided by the (HMCPL) libraries for? (choose all that apply)
. Locating information on our (HMCPL) website is simple and easy.
. Please indicate your level of satisfaction with and the importance of the following policies and procedures of the (HMCPL) libraries ... Rank these 1 = best and worst = 6.
Fines/Fees (costs/rules, collections/payments, dispute resolution)
Access to restricted and for-fee services
. You use the (HMCPL) libraries because they provide the best ... (select all that apply)
. Please rank these information sources in the order in which you use them to locate needed information and resources.
. Often patrons don't finish reading a book they put on hold. Which choice do you feel is a better option to resolve this issue?