Focus Client Survey 2012
Exit this survey
We value your feedback. Your comments with this survey will allow us to enhance the quality of service we provide. Please feel free to call us if you have any questions.
. Your Name:
. Your company name and account number:
Your company name and account number:
. Your telephone number and/or email address:
Your telephone number and/or email address:
. Please Rate the Following:
Professionalism & Courteousness
Please Rate the Following: Professionalism & Courteousness Excellent
Professionalism & Courteousness Very Good
Professionalism & Courteousness Good
Professionalism & Courteousness Fair
Professionalism & Courteousness Poor
Business Knowledge Excellent
Business Knowledge Very Good
Business Knowledge Good
Business Knowledge Fair
Business Knowledge Poor
Helpfulness Very Good
Accurate Messages Excellent
Accurate Messages Very Good
Accurate Messages Good
Accurate Messages Fair
Accurate Messages Poor
Spelling Acceptable Excellent
Spelling Acceptable Very Good
Spelling Acceptable Good
Spelling Acceptable Fair
Spelling Acceptable Poor
Instructions Followed Excellent
Instructions Followed Very Good
Instructions Followed Good
Instructions Followed Fair
Instructions Followed Poor
Hold Time Excellent
Hold Time Very Good
Hold Time Good
Hold Time Fair
Hold Time Poor
Message Delivery Excellent
Message Delivery Very Good
Message Delivery Good
Message Delivery Fair
Message Delivery Poor
Customer Service Responsiveness
Customer Service Responsiveness Excellent
Customer Service Responsiveness Very Good
Customer Service Responsiveness Good
Customer Service Responsiveness Fair
Customer Service Responsiveness Poor
Resolution of Client Issues
Resolution of Client Issues Excellent
Resolution of Client Issues Very Good
Resolution of Client Issues Good
Resolution of Client Issues Fair
Resolution of Client Issues Poor
. May we use you as a reference?
May we use you as a reference?
. Do you know anyone that could benefit from our services? If so, please list their Company name, Contact name, and Telephone number below:
Do you know anyone that could benefit from our services? If so, please list their Company name, Contact name, and Telephone number below:
. May we have your website address please?
May we have your website address please?
. Customer "Wish List"
If there was one type of service or product we could provide you that we don't currently offer, what would it be?
Customer "Wish List" If there was one type of service or product we could provide you that we don't currently offer, what would it be?
. Additional Comments:
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