Focus Client Survey 2012Focus Client Survey 2012

We value your feedback. Your comments with this survey will allow us to enhance the quality of service we provide. Please feel free to call us if you have any questions.

1. Your Name:

Your Name:

2. Your company name and account number:

Your company name and account number:

3. Your telephone number and/or email address:

Your telephone number and/or email address:

4. Please Rate the Following:

	Excellent	Very Good	Good	Fair	Poor
Professionalism & Courteousness	*Please Rate the Following: Professionalism & Courteousness Excellent	Professionalism & Courteousness Very Good	Professionalism & Courteousness Good	Professionalism & Courteousness Fair	Professionalism & Courteousness Poor
Business Knowledge	Business Knowledge Excellent	Business Knowledge Very Good	Business Knowledge Good	Business Knowledge Fair	Business Knowledge Poor
Helpfulness	Helpfulness Excellent	Helpfulness Very Good	Helpfulness Good	Helpfulness Fair	Helpfulness Poor
Accurate Messages	Accurate Messages Excellent	Accurate Messages Very Good	Accurate Messages Good	Accurate Messages Fair	Accurate Messages Poor
Spelling Acceptable	Spelling Acceptable Excellent	Spelling Acceptable Very Good	Spelling Acceptable Good	Spelling Acceptable Fair	Spelling Acceptable Poor
Instructions Followed	Instructions Followed Excellent	Instructions Followed Very Good	Instructions Followed Good	Instructions Followed Fair	Instructions Followed Poor
Hold Time	Hold Time Excellent	Hold Time Very Good	Hold Time Good	Hold Time Fair	Hold Time Poor
Message Delivery	Message Delivery Excellent	Message Delivery Very Good	Message Delivery Good	Message Delivery Fair	Message Delivery Poor
Customer Service Responsiveness	Customer Service Responsiveness Excellent	Customer Service Responsiveness Very Good	Customer Service Responsiveness Good	Customer Service Responsiveness Fair	Customer Service Responsiveness Poor
Resolution of Client Issues	Resolution of Client Issues Excellent	Resolution of Client Issues Very Good	Resolution of Client Issues Good	Resolution of Client Issues Fair	Resolution of Client Issues Poor

5. May we use you as a reference?

May we use you as a reference?

6. Do you know anyone that could benefit from our services? If so, please list their Company name, Contact name, and Telephone number below:

Do you know anyone that could benefit from our services? If so, please list their Company name, Contact name, and Telephone number below:

7. May we have your website address please?

May we have your website address please?

8. Customer "Wish List"
If there was one type of service or product we could provide you that we don't currently offer, what would it be?

Customer "Wish List" If there was one type of service or product we could provide you that we don't currently offer, what would it be?

9. Additional Comments:

Additional Comments:

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