Exit this survey Quick click survey Question Title * 1. Before using virginmoneygiving.com had you ever used an online fundraising website before? Yes No Question Title * 2. How did you find out about us? Through a charity I support From a friend Through a Search Engine Another way Question Title * 3. How easy was it to set up your fundraising page? Really easy – I found it quick and easy to follow Easy to do the basics but harder to add extras Not that easy – I couldn’t follow the process Quite hard – it was too complicated Really difficult – I nearly gave up Question Title * 4. Did you use any of our help guides or fundraising tips? Yes – they were really helpful Yes – but they weren’t that helpful No – I didn’t need them No – they didn’t cover what I needed No – I didn’t know they were there Question Title * 5. Have you used our helpdesk team? Yes – and I found them really helpful Yes – but they couldn’t help me No – I haven’t needed to call them No – I didn’t know there was a helpdesk Question Title * 6. We sent some emails out in the build up to your event – did you like those? Yes No I didn’t see them I didn’t read them Question Title * 7. Do you follow virginmoneygiving.com on Facebook? Yes – it’s useful and keeps me updated Yes – but I don’t really follow the latest news No – I’m not interested in following you No – I didn’t know there was a Facebook page No – I’m not on Facebook Question Title * 8. Did you use Facebook or Twitter to tell your friends and family about your fundraising? Yes – I think it’s made a difference to my fundraising Yes – but I don’t think it’s made a difference to my fundraising No – I didn’t know I could do that No – I didn’t want to bother them No – I’m not on Facebook/Twitter Question Title * 9. Did your supporters enjoy donating through virginmoneygiving.com? Yes – I’ve been told it was easy I don’t know – they didn’t say anything about it No – they had trouble with the site Question Title * 10. Overall, did you enjoy raising money online with us? Yes – it was easy to do and there was lots of helpful advice Yes – but there is room for improvement It was fine – I just needed somewhere to raise money online No – I found it hard to do and needed more help No – I found it really difficult and complicated Question Title * 11. Would you recommend virginmoneygiving.com to your friends? I’ve already recommended virginmoneygiving.com Yes – it’s the best fundraising website I’ve used Yes – I think my friends would enjoy using it No – there are better fundraising websites out there No – and I wouldn’t use it again Question Title * 12. Did you know that virginmoneygiving.com is 100% not-for-profit? Yes – it’s why I used virginmoneygiving.com Yes – but it’s not the biggest reason I used it No – but now I know I’d definitely recommend it No – I’m not really interested in how it’s set up Question Title * 13. Thanks for taking the time to answer our questions. If you’ve got any ideas or suggestions for ways we can improve the virginmoneygiving.com website or fundraiser experience, we’d love to hear from you… Done
