New Survey

Crew 360 Degree Stakeholder Survey

100% of survey complete.

We need your comments, criticisms and ideas to help us improve the services Crew offers. Please take 5 minutes to complete this questionnaire as fully and frankly as possible - thank you.

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* 1. Please tell us about the organsiation you work for by ticking the most appropriate box

Drugs/alcohol service

Alcohol service

Youth organisation

Health service (voluntary)

Health service (NHS)

Mental health service (voluntary)

Mental health service (NHS)

School

Social work service (voluntary)

Social work service (statutory)

Criminal justice service (voluntary)

Criminal justice service (statutory)

Solicitors (private)

Women's organisation

City of Edinburgh Council (EADP)

City of Edinburgh Council (other, please describe below)

Scottish Government (Commissioning)

Scottish Governent (other, please describe below)

Other (please specify)

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* 2. How approachable did you find the first person at Crew you made contact with?

Most approachable

Approachable

Pretty approachable

Not very approachable

Really unapproachable

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* 3. Was your request met on your first contact?

Yes

Other (please specify)

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* 4. If 'yes' how satisfied were you with the response?

Fully satisfied

Mostly satisfied

Partly satisfied

Almost satisfied

Not satisfied at all

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* 5. If your request was not met fully during the first contact with crew, how promptly did someone get back in touch to resolve your request?

In very good time

Within a reasonable amount of time

Eventually

No one got back to me at all

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* 6. Please answer this question only if you have referred or signposted someone with a dual diagnosis (ie mental health issues and problematic psycho-stimulant use) to Crew counselling services. If not, please proceed to question 7.

Please tell us about the outcomes and impacts you have observed in clients attitudes and behaviour after counselling.

	No clients	A small number of clients	A reasonable number of clients	A good number of clients	Most clients
Clients have reduced their problematic use of psycho-stimulant drugs since accessing counselling.	Clients have reduced their problematic use of psycho-stimulant drugs since accessing counselling. No clients	Clients have reduced their problematic use of psycho-stimulant drugs since accessing counselling. A small number of clients	Clients have reduced their problematic use of psycho-stimulant drugs since accessing counselling. A reasonable number of clients	Clients have reduced their problematic use of psycho-stimulant drugs since accessing counselling. A good number of clients	Clients have reduced their problematic use of psycho-stimulant drugs since accessing counselling. Most clients
Clients have stabilised their use of psycho-stimulant drugs since accessing counselling.	Clients have stabilised their use of psycho-stimulant drugs since accessing counselling. No clients	Clients have stabilised their use of psycho-stimulant drugs since accessing counselling. A small number of clients	Clients have stabilised their use of psycho-stimulant drugs since accessing counselling. A reasonable number of clients	Clients have stabilised their use of psycho-stimulant drugs since accessing counselling. A good number of clients	Clients have stabilised their use of psycho-stimulant drugs since accessing counselling. Most clients
Clients have stopped using psycho-stimulant drugs since accessing counselling.	Clients have stopped using psycho-stimulant drugs since accessing counselling. No clients	Clients have stopped using psycho-stimulant drugs since accessing counselling. A small number of clients	Clients have stopped using psycho-stimulant drugs since accessing counselling. A reasonable number of clients	Clients have stopped using psycho-stimulant drugs since accessing counselling. A good number of clients	Clients have stopped using psycho-stimulant drugs since accessing counselling. Most clients
Clients are more aware of the health risks of psychostimulant drugs following counselling.	Clients are more aware of the health risks of psychostimulant drugs following counselling. No clients	Clients are more aware of the health risks of psychostimulant drugs following counselling. A small number of clients	Clients are more aware of the health risks of psychostimulant drugs following counselling. A reasonable number of clients	Clients are more aware of the health risks of psychostimulant drugs following counselling. A good number of clients	Clients are more aware of the health risks of psychostimulant drugs following counselling. Most clients
Clients are more aware of harm reduction techniques to reduce the health risks of psychostimulant drugs following counselling.	Clients are more aware of harm reduction techniques to reduce the health risks of psychostimulant drugs following counselling. No clients	Clients are more aware of harm reduction techniques to reduce the health risks of psychostimulant drugs following counselling. A small number of clients	Clients are more aware of harm reduction techniques to reduce the health risks of psychostimulant drugs following counselling. A reasonable number of clients	Clients are more aware of harm reduction techniques to reduce the health risks of psychostimulant drugs following counselling. A good number of clients	Clients are more aware of harm reduction techniques to reduce the health risks of psychostimulant drugs following counselling. Most clients
Clients are more likley to use harm reduction techniques to reduce the health risks of psychostimulant drugs following counselling.	Clients are more likley to use harm reduction techniques to reduce the health risks of psychostimulant drugs following counselling. No clients	Clients are more likley to use harm reduction techniques to reduce the health risks of psychostimulant drugs following counselling. A small number of clients	Clients are more likley to use harm reduction techniques to reduce the health risks of psychostimulant drugs following counselling. A reasonable number of clients	Clients are more likley to use harm reduction techniques to reduce the health risks of psychostimulant drugs following counselling. A good number of clients	Clients are more likley to use harm reduction techniques to reduce the health risks of psychostimulant drugs following counselling. Most clients
Clients feel more positive following counselling.	Clients feel more positive following counselling. No clients	Clients feel more positive following counselling. A small number of clients	Clients feel more positive following counselling. A reasonable number of clients	Clients feel more positive following counselling. A good number of clients	Clients feel more positive following counselling. Most clients

Other (please specify)

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* 7. Crew services include Outreach (1-2-1 crisis support, advice and information at music festivals and club night events) the Crew Shop (free sexual health; Blood Bourne Virus testing; drugs and alcohol advice and information; DJ workshops) volunteering opportunities and information on our website (www.crew2000.org.uk). Please tell us about the impact you think these services have on our clients.

	Never	Rarely	Occasionally	Frequently	Very frequently
I have observed that people have increased their awareness of sources of support on drug/alcohol issues (psycho-stimulants and poly drug use) after accessing Crew services.	I have observed that people have increased their awareness of sources of support on drug/alcohol issues (psycho-stimulants and poly drug use) after accessing Crew services. Never	I have observed that people have increased their awareness of sources of support on drug/alcohol issues (psycho-stimulants and poly drug use) after accessing Crew services. Rarely	I have observed that people have increased their awareness of sources of support on drug/alcohol issues (psycho-stimulants and poly drug use) after accessing Crew services. Occasionally	I have observed that people have increased their awareness of sources of support on drug/alcohol issues (psycho-stimulants and poly drug use) after accessing Crew services. Frequently	I have observed that people have increased their awareness of sources of support on drug/alcohol issues (psycho-stimulants and poly drug use) after accessing Crew services. Very frequently
I have observed people using drugs and alcohol taking fewer risks after accessing Crew services.	I have observed people using drugs and alcohol taking fewer risks after accessing Crew services. Never	I have observed people using drugs and alcohol taking fewer risks after accessing Crew services. Rarely	I have observed people using drugs and alcohol taking fewer risks after accessing Crew services. Occasionally	I have observed people using drugs and alcohol taking fewer risks after accessing Crew services. Frequently	I have observed people using drugs and alcohol taking fewer risks after accessing Crew services. Very frequently
I have observed people feeling more supported to improve their physical and mental health (at any stage on the journey to recovery) as a result of engaging with Crew services.	I have observed people feeling more supported to improve their physical and mental health (at any stage on the journey to recovery) as a result of engaging with Crew services. Never	I have observed people feeling more supported to improve their physical and mental health (at any stage on the journey to recovery) as a result of engaging with Crew services. Rarely	I have observed people feeling more supported to improve their physical and mental health (at any stage on the journey to recovery) as a result of engaging with Crew services. Occasionally	I have observed people feeling more supported to improve their physical and mental health (at any stage on the journey to recovery) as a result of engaging with Crew services. Frequently	I have observed people feeling more supported to improve their physical and mental health (at any stage on the journey to recovery) as a result of engaging with Crew services. Very frequently
I have observed people feeling more able to sustain positive life choices such as work, education or training as a result of accessing Crew services or volunteering.	I have observed people feeling more able to sustain positive life choices such as work, education or training as a result of accessing Crew services or volunteering. Never	I have observed people feeling more able to sustain positive life choices such as work, education or training as a result of accessing Crew services or volunteering. Rarely	I have observed people feeling more able to sustain positive life choices such as work, education or training as a result of accessing Crew services or volunteering. Occasionally	I have observed people feeling more able to sustain positive life choices such as work, education or training as a result of accessing Crew services or volunteering. Frequently	I have observed people feeling more able to sustain positive life choices such as work, education or training as a result of accessing Crew services or volunteering. Very frequently
I have observed people's increased awareness of the impact of excessive or uncrontrolled drug or alcohol use on physical health as a result of accessing Crew services or volunteering.	I have observed people's increased awareness of the impact of excessive or uncrontrolled drug or alcohol use on physical health as a result of accessing Crew services or volunteering. Never	I have observed people's increased awareness of the impact of excessive or uncrontrolled drug or alcohol use on physical health as a result of accessing Crew services or volunteering. Rarely	I have observed people's increased awareness of the impact of excessive or uncrontrolled drug or alcohol use on physical health as a result of accessing Crew services or volunteering. Occasionally	I have observed people's increased awareness of the impact of excessive or uncrontrolled drug or alcohol use on physical health as a result of accessing Crew services or volunteering. Frequently	I have observed people's increased awareness of the impact of excessive or uncrontrolled drug or alcohol use on physical health as a result of accessing Crew services or volunteering. Very frequently
I have observed people feeling more motivated to pursue a positive and healthy life as a result of accessing Crew services or volunteering.	I have observed people feeling more motivated to pursue a positive and healthy life as a result of accessing Crew services or volunteering. Never	I have observed people feeling more motivated to pursue a positive and healthy life as a result of accessing Crew services or volunteering. Rarely	I have observed people feeling more motivated to pursue a positive and healthy life as a result of accessing Crew services or volunteering. Occasionally	I have observed people feeling more motivated to pursue a positive and healthy life as a result of accessing Crew services or volunteering. Frequently	I have observed people feeling more motivated to pursue a positive and healthy life as a result of accessing Crew services or volunteering. Very frequently
I have observed peer educators becoming more skilled and knowledgeable to support others on drug and alcohol issues, in particular on psycho-stimulant and poly drug use.	I have observed peer educators becoming more skilled and knowledgeable to support others on drug and alcohol issues, in particular on psycho-stimulant and poly drug use. Never	I have observed peer educators becoming more skilled and knowledgeable to support others on drug and alcohol issues, in particular on psycho-stimulant and poly drug use. Rarely	I have observed peer educators becoming more skilled and knowledgeable to support others on drug and alcohol issues, in particular on psycho-stimulant and poly drug use. Occasionally	I have observed peer educators becoming more skilled and knowledgeable to support others on drug and alcohol issues, in particular on psycho-stimulant and poly drug use. Frequently	I have observed peer educators becoming more skilled and knowledgeable to support others on drug and alcohol issues, in particular on psycho-stimulant and poly drug use. Very frequently

Other (please specify)

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* 8. Do you think Crew's Outreach work (at festivals and dance music events around Scotland) the Crew Shop on Cockburn Street and our website (www.crew2000.org.uk) enable people to access information on psycho-stimulant drugs and poly drug use more quickly than would otherwise be possible?

No - I don't think these services create quicker access to information at all

Somewhat

Definitely

Other (please specify)

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* 9. Do you think Crew's Outreach work (at festivals and dance music events around Scotland) the Crew Shop on Cockburn Street and our website (www.crew2000.org.uk) enable people to access information on psycho-stimulant drugs and poly drug use in ways which appeal to their culture more than other sources?

Somewhat

Definitely

Other (please specify)

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* 10. If you have worked in partnership with Crew this year, please tell us what form this took

Crew delivered training to your staff

Your staff delivered training to Crew

Your organisation delivered services with Crew

Information exchange

Policy development

Service design

Other (please specify)

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* 11. If you did work in partnership with Crew, please tick all the statements below which you feel reflect the experience

Staff were knowledgeable and well-informed

Staff were reasonaly knowlegeable and well-informed

Staff were not knowlegeable or well-informed

Staff were professional in their conduct

Staff were reasonably professional in their conduct

Staff were unprofessional in their conduct

Staff were very helpful

Staff were some times helpful

Staff were unhelpful

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* 12. How do you think Crew could improve its services?

Providing outreach and learning opportunities in schools

More on-line support for people wishing to address substance use

Other (please specify)

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* 1. Please tell us about the organsiation you work for by ticking the most appropriate box

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* 2. How approachable did you find the first person at Crew you made contact with?

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* 3. Was your request met on your first contact?

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* 4. If 'yes' how satisfied were you with the response?

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* 5. If your request was not met fully during the first contact with crew, how promptly did someone get back in touch to resolve your request?

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* 8. Do you think Crew's Outreach work (at festivals and dance music events around Scotland) the Crew Shop on Cockburn Street and our website (www.crew2000.org.uk) enable people to access information on psycho-stimulant drugs and poly drug use more quickly than would otherwise be possible?

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* 10. If you have worked in partnership with Crew this year, please tell us what form this took

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* 11. If you did work in partnership with Crew, please tick all the statements below which you feel reflect the experience

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* 12. How do you think Crew could improve its services?

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* 13. Thank you very much for telling us what you think.