Customer Service Survey
Exit this survey
1
. How did our staff treat you?
How did our staff treat you?
Wonderfully, they treated me like I was very important
Okay
Not so good, I felt like I was bothering them
Very poor
Comments:
2
. Were you able to contact us on your first attempt?
Were you able to contact us on your first attempt?
Yes
No
3
. *If no to the previous questions, did you leave a voicemail and was your call returned within a day?
*If no to the previous questions, did you leave a voicemail and was your call returned within a day?
Yes
No
4
. Were your needs taken care of in a timely fashion?
Were your needs taken care of in a timely fashion?
24 hours or less
Within one week
More than a week
5
. Were we able to resolve recent matters to your liking?
Were we able to resolve recent matters to your liking?
Yes, you were wonderful
No, but I still love you
Things could've been handled differently
Please explain:
6
. Based on your ongoing relationship with us, is our agency one that you would refer your friends and family?
Based on your ongoing relationship with us, is our agency one that you would refer your friends and family?
Yes
No
Why?
7
. How can we better serve you?
How can we better serve you?
8
. Name (Optional):
Name (Optional):
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