Research Compliance Survey

The Office of Research Compliance and Assurance (ORCA) is committed to providing excellent customer service. Your feedback on our Customer Satisfaction Survey is greatly appreciated to assist in our continuing efforts to improve quality and delivery of services. All responses are confidential.

1. What is your affiliation with USA?

What is your affiliation with USA? Faculty

Staff

2. How would you rate your overall experience with the Office of Research Compliance?

How would you rate your overall experience with the Office of Research Compliance? Very Satisfied

Satisfied

Neutral

Unsatisfied

Very Unsatisfied

3. How would you rate the overall usefulness of our website?

How would you rate the overall usefulness of our website? Very Satisfied

Satisfied

Neutral

Unsatisfied

Did not visit the website

4. How would you rate the helpfulness of our employees?

How would you rate the helpfulness of our employees? Very Satisfied

Satisfied

Neutral

Unsatisfied

Very Unsatisfied

5. For our improvement, please rate your level of satisfaction on the following attributes as they apply to your experience with ORCA

	Very Satisfied	Satisfied	Neutral	Unsatisfied	Very Unsatisfied	N/A
Clarity of Forms	*For our improvement, please rate your level of satisfaction on the following attributes as they apply to your experience with ORCA Clarity of Forms Very Satisfied	Clarity of Forms Satisfied	Clarity of Forms Neutral	Clarity of Forms Unsatisfied	Clarity of Forms Very Unsatisfied	Clarity of Forms N/A
Timeliness of Services	Timeliness of Services Very Satisfied	Timeliness of Services Satisfied	Timeliness of Services Neutral	Timeliness of Services Unsatisfied	Timeliness of Services Very Unsatisfied	Timeliness of Services N/A
Accessiblity and Courtesy of Staff	Accessiblity and Courtesy of Staff Very Satisfied	Accessiblity and Courtesy of Staff Satisfied	Accessiblity and Courtesy of Staff Neutral	Accessiblity and Courtesy of Staff Unsatisfied	Accessiblity and Courtesy of Staff Very Unsatisfied	Accessiblity and Courtesy of Staff N/A
IRBNet (electronic portal) as a User Friendly Process	IRBNet (electronic portal) as a User Friendly Process Very Satisfied	IRBNet (electronic portal) as a User Friendly Process Satisfied	IRBNet (electronic portal) as a User Friendly Process Neutral	IRBNet (electronic portal) as a User Friendly Process Unsatisfied	IRBNet (electronic portal) as a User Friendly Process Very Unsatisfied	IRBNet (electronic portal) as a User Friendly Process N/A
Human Subjects approval process	Human Subjects approval process Very Satisfied	Human Subjects approval process Satisfied	Human Subjects approval process Neutral	Human Subjects approval process Unsatisfied	Human Subjects approval process Very Unsatisfied	Human Subjects approval process N/A
Biosafety approval process	Biosafety approval process Very Satisfied	Biosafety approval process Satisfied	Biosafety approval process Neutral	Biosafety approval process Unsatisfied	Biosafety approval process Very Unsatisfied	Biosafety approval process N/A
Animal Use approval process	Animal Use approval process Very Satisfied	Animal Use approval process Satisfied	Animal Use approval process Neutral	Animal Use approval process Unsatisfied	Animal Use approval process Very Unsatisfied	Animal Use approval process N/A

6. If you submit a research protocol again, how can we improve your experience?

If you submit a research protocol again, how can we improve your experience?

7. What suggestions do you have for improving services related to research compliance?

What suggestions do you have for improving services related to research compliance?

8. Please enter any additional comments

Please enter any additional comments

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