CalHR's New Phone System Question Title * 1. What day and time did you contact our general phone line (866-844-8671)? Question Title * 2. What was the name of the CalHR Service Agent who assisted you? Question Title * 3. How satisfied were you on the informational topics available through the CalHR Phone system? Very Satisfied Satisfied Somewhat Satisfied Dissatisfied Not applicable Question Title * 4. What was your wait time on the phone before a CalHR Service Agent was available to assist you? Less than 1 minute 1 to less than 3 minutes 3 to less than 5 minutes 5 to less than 10 minutes 10 or more minutes Question Title * 5. How satisfied were you on your wait time to speak to a CalHR Service Agent? Very Satisfied Satisfied Somewhat Satisfied Dissatisfied Not applicable Question Title * 6. How satisfied were you with the Professionalism of your CalHR Service Agent? Very Satisfied Satisfied Somewhat Satisfied Dissatisfied Not applicable Question Title * 7. How satisfied are you with the resolution to your issue(s) that were addressed with the CalHR Service Agent? Very Satisfied Satisfied Somewhat Satisfied Dissatisfied Not applicable Question Title * 8. Overall, how satisfied were you with your experience with CalHR? Very Satisfied Satisfied Somewhat Satisfied Dissatisfied Not applicable Question Title * 9. Do you have any suggestions for how we can better serve our public? Question Title * 10. If you would like to receive a follow up from our management team, please provide your name and contact information below: Done