Vinyl Crafters Feedback Survey

1. Please rate your level of satisfaction with the service you received:

	Not satisfied	Satisfied, but could be better	Average, what I'd expect	Above average	Exceptional	Does not apply
Process of making arrangements for the work to be done	*Please rate your level of satisfaction with the service you received: Process of making arrangements for the work to be done Not satisfied	Process of making arrangements for the work to be done Satisfied, but could be better	Process of making arrangements for the work to be done Average, what I'd expect	Process of making arrangements for the work to be done Above average	Process of making arrangements for the work to be done Exceptional	Process of making arrangements for the work to be done Does not apply
Having the work done in my office	Having the work done in my office Not satisfied	Having the work done in my office Satisfied, but could be better	Having the work done in my office Average, what I'd expect	Having the work done in my office Above average	Having the work done in my office Exceptional	Having the work done in my office Does not apply
Promises kept on scheduling	Promises kept on scheduling Not satisfied	Promises kept on scheduling Satisfied, but could be better	Promises kept on scheduling Average, what I'd expect	Promises kept on scheduling Above average	Promises kept on scheduling Exceptional	Promises kept on scheduling Does not apply
(For items sent for my installation)Shipments received in a timely manner	(For items sent for my installation)Shipments received in a timely manner Not satisfied	(For items sent for my installation)Shipments received in a timely manner Satisfied, but could be better	(For items sent for my installation)Shipments received in a timely manner Average, what I'd expect	(For items sent for my installation)Shipments received in a timely manner Above average	(For items sent for my installation)Shipments received in a timely manner Exceptional	(For items sent for my installation)Shipments received in a timely manner Does not apply
All work done as ordered	All work done as ordered Not satisfied	All work done as ordered Satisfied, but could be better	All work done as ordered Average, what I'd expect	All work done as ordered Above average	All work done as ordered Exceptional	All work done as ordered Does not apply

Improvements? Please add comment

2. How satisfied are you with the workmanship?

	Poor	Good	Excellent	Does not apply
Fit (Tight, smooth etc.)	*How satisfied are you with the workmanship? Fit (Tight, smooth etc.) Poor	Fit (Tight, smooth etc.) Good	Fit (Tight, smooth etc.) Excellent	Fit (Tight, smooth etc.) Does not apply
Comfort	Comfort Poor	Comfort Good	Comfort Excellent	Comfort Does not apply
Everything works as it did before work was done	Everything works as it did before work was done Poor	Everything works as it did before work was done Good	Everything works as it did before work was done Excellent	Everything works as it did before work was done Does not apply
Overall appearance	Overall appearance Poor	Overall appearance Good	Overall appearance Excellent	Overall appearance Does not apply

Comments?

3. On the scale below, please indicate your level of satisfaction with the value you received for the amount you were charged.

	Not a good value	What I'd expect	Great value
For amount charged:	*On the scale below, please indicate your level of satisfaction with the value you received for the amount you were charged. For amount charged: Not a good value	For amount charged: What I'd expect	For amount charged: Great value

Add a comment

4. Would you use the services of this company again if needed?

Would you use the services of this company again if needed? Yes

No

Comments?

5. Would you recommend this company to someone who needed this work in their office?

Would you recommend this company to someone who needed this work in their office? Yes

No

Comments?

6. OPTIONAL
This survey is anonymous, however, if you are a satisfied customer and would like to be added to our list of references, Vinyl Crafters would appreciate your permission to pass your name on to others who need the same service.
If, for any reason, you were not satisfied, we'd like to contact you to ask what we need to do make you a satisfied customer.
Please use the form below.

OPTIONAL This survey is anonymous, however, if you are a satisfied customer and would like to be added to our list of references, Vinyl Crafters would appreciate your permission to pass your name on to others who need the same service. If, for any reason, you were not satisfied, we'd like to contact you to ask what we need to do make you a satisfied customer. Please use the form below. Name:
Company:
Address:
Address 2:
City/Town:
State:
ZIP:
Country:
Email Address:
Phone Number:

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