Sun Ridge Customer Service Survey

Thank you for participating in our customer service survey. There are 5 short questions.

1. Please rate the following aspects of your experience with our customer service department. Consider how your customer service experience was when you booked your first and/or final evaluation(s).

How effective were the schedulers in:

	Excellent	Good	Adequate	Poor Unacceptable	N/A
Communicating clearly and effectively	*Please rate the following aspects of your experience with our customer service department. Consider how your customer service experience was when you booked your first and/or final evaluation(s). How effective were the schedulers in: Communicating clearly and effectively Excellent	Communicating clearly and effectively Good	Communicating clearly and effectively Adequate	Communicating clearly and effectively Poor Unacceptable	Communicating clearly and effectively N/A
Meeting timelines for your energy upgrade needs	Meeting timelines for your energy upgrade needs Excellent	Meeting timelines for your energy upgrade needs Good	Meeting timelines for your energy upgrade needs Adequate	Meeting timelines for your energy upgrade needs Poor Unacceptable	Meeting timelines for your energy upgrade needs N/A
Providing information regarding the grants	Providing information regarding the grants Excellent	Providing information regarding the grants Good	Providing information regarding the grants Adequate	Providing information regarding the grants Poor Unacceptable	Providing information regarding the grants N/A
Responding promptly to questions	Responding promptly to questions Excellent	Responding promptly to questions Good	Responding promptly to questions Adequate	Responding promptly to questions Poor Unacceptable	Responding promptly to questions N/A

2. What level of confidence do you have in the Sun Ridge evaluator who assessed your home's energy efficiency?

What level of confidence do you have in the Sun Ridge evaluator who assessed your home's energy efficiency? Complete

A lot

Some

Little

None

3. Do you believe that your energy assessment report contained relevant, beneficial and accurate information?

Do you believe that your energy assessment report contained relevant, beneficial and accurate information? Yes

I already knew most of the information prior to receiving the report

4. Overall, how do you rate the quality of services provided by the Sun Ridge Group?

Overall, how do you rate the quality of services provided by the Sun Ridge Group? Excellent

Good

Adequate

Poor

Unacceptable

5. If you have any suggestions regarding how the Sun Ridge Group could improve services, please enter them in the box below.

If you have any suggestions regarding how the Sun Ridge Group could improve services, please enter them in the box below.

6. Thank you for your feedback. If you'd like to enter our monthly draw, please leave your name and phone number in the space below.

Thank you for your feedback. If you'd like to enter our monthly draw, please leave your name and phone number in the space below.

Survey winners will be contacted at the end of the month.
Sun Ridge respects your privacy and will not share any of your information with outside parties.

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Sun Ridge Group