Sun Ridge Customer Service Survey
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Sun Ridge Group
Thank you for participating in our customer service survey. There are 5 short questions.
1
. Please rate the following aspects of your experience with our customer service department. Consider how your customer service experience was when you booked your first and/or final evaluation(s).
How effective were the schedulers in:
Excellent
Good
Adequate
Poor Unacceptable
N/A
Communicating clearly and effectively
*
Please rate the following aspects of your experience with our customer service department. Consider how your customer service experience was when you booked your first and/or final evaluation(s). How effective were the schedulers in: Communicating clearly and effectively Excellent
Communicating clearly and effectively Good
Communicating clearly and effectively Adequate
Communicating clearly and effectively Poor Unacceptable
Communicating clearly and effectively N/A
Meeting timelines for your energy upgrade needs
Meeting timelines for your energy upgrade needs Excellent
Meeting timelines for your energy upgrade needs Good
Meeting timelines for your energy upgrade needs Adequate
Meeting timelines for your energy upgrade needs Poor Unacceptable
Meeting timelines for your energy upgrade needs N/A
Providing information regarding the grants
Providing information regarding the grants Excellent
Providing information regarding the grants Good
Providing information regarding the grants Adequate
Providing information regarding the grants Poor Unacceptable
Providing information regarding the grants N/A
Responding promptly to questions
Responding promptly to questions Excellent
Responding promptly to questions Good
Responding promptly to questions Adequate
Responding promptly to questions Poor Unacceptable
Responding promptly to questions N/A
2
. What level of confidence do you have in the Sun Ridge evaluator who assessed your home's energy efficiency?
What level of confidence do you have in the Sun Ridge evaluator who assessed your home's energy efficiency?
Complete
A lot
Some
Little
None
3
. Do you believe that your energy assessment report contained relevant, beneficial and accurate information?
Do you believe that your energy assessment report contained relevant, beneficial and accurate information?
Yes
No
I already knew most of the information prior to receiving the report
4
. Overall, how do you rate the quality of services provided by the Sun Ridge Group?
Overall, how do you rate the quality of services provided by the Sun Ridge Group?
Excellent
Good
Adequate
Poor
Unacceptable
5
. If you have any suggestions regarding how the Sun Ridge Group could improve services, please enter them in the box below.
If you have any suggestions regarding how the Sun Ridge Group could improve services, please enter them in the box below.
6
. Thank you for your feedback. If you'd like to enter our monthly draw, please leave your name and phone number in the space below.
Thank you for your feedback. If you'd like to enter our monthly draw, please leave your name and phone number in the space below.
Survey winners will be contacted at the end of the month.
Sun Ridge respects your privacy and will not share any of your information with outside parties.
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