Sun Ridge Customer Service SurveySun Ridge Customer Service Survey

Thank you for providing your feedback in our customer service survey. There are 7 short questions.

In appreciation, each month we'll draw the name of one participant to receive a $25 Tim Horton's gift card. Good luck!

1. Please rate the following aspects of your experience with our customer service department. Consider how your customer service experience was when you booked your first and/or final evaluation(s).

How effective was the scheduling department in:

	Excellent	Good	Adequate	Poor Unacceptable	N/A
Communicating clearly and effectively	*Please rate the following aspects of your experience with our customer service department. Consider how your customer service experience was when you booked your first and/or final evaluation(s). How effective was the scheduling department in: Communicating clearly and effectively Excellent	Communicating clearly and effectively Good	Communicating clearly and effectively Adequate	Communicating clearly and effectively Poor Unacceptable	Communicating clearly and effectively N/A
Meeting timelines for your energy upgrade needs	Meeting timelines for your energy upgrade needs Excellent	Meeting timelines for your energy upgrade needs Good	Meeting timelines for your energy upgrade needs Adequate	Meeting timelines for your energy upgrade needs Poor Unacceptable	Meeting timelines for your energy upgrade needs N/A
Providing information regarding the grants	Providing information regarding the grants Excellent	Providing information regarding the grants Good	Providing information regarding the grants Adequate	Providing information regarding the grants Poor Unacceptable	Providing information regarding the grants N/A
Responding promptly to questions	Responding promptly to questions Excellent	Responding promptly to questions Good	Responding promptly to questions Adequate	Responding promptly to questions Poor Unacceptable	Responding promptly to questions N/A

2. What level of confidence do you have in the Sun Ridge evaluator who assessed your home's energy efficiency?

What level of confidence do you have in the Sun Ridge evaluator who assessed your home's energy efficiency? Complete

A lot

Some

Little

None

3. Do you believe that your energy assessment report contained relevant, beneficial and accurate information?

Do you believe that your energy assessment report contained relevant, beneficial and accurate information? Yes

I already knew most of the information prior to receiving the report

4. Did you put up your EnerGuide Rating label in your home?

Did you put up your EnerGuide Rating label in your home? Yes

I didn't know there was an EnerGuide Rating label

5. Overall, how do you rate the quality of services provided by Sun Ridge?

Overall, how do you rate the quality of services provided by Sun Ridge? Excellent

Good

Adequate

Poor

Unacceptable

6. If you have any suggestions to help Sun Ridge improve services, please let us know in the box below.

If you have any suggestions to help Sun Ridge improve services, please let us know in the box below.

7. It's important to let everyone know about this program. How did you hear about Sun Ridge and the Saskatchewan EnerGuide for Houses?

It's important to let everyone know about this program. How did you hear about Sun Ridge and the Saskatchewan EnerGuide for Houses? Online advertising (kijiji, google, etc)

Radio

SaskEnergy website

SaskEnergy bill inserts

My contractor told me about it (plumbing/heating, home centres, renovators, etc)

Friends/Word of mouth

Other (please specify)

8. Thank you for your feedback. If you'd like to enter our monthly draw, please leave your name and phone number in the space below.

Thank you for your feedback. If you'd like to enter our monthly draw, please leave your name and phone number in the space below.

Survey winners will be contacted at the end of the month.
Sun Ridge respects your privacy and will not share any of your information with outside parties.