Summer Trails Parent Survey 2010

At Summer Trails, our goal is to offer your family the best camp experience possible. Your feedback is important to us, and we thank you for taking the time to complete this survey. Please complete one survey for each child enrolled during the summer of 2010.

1. What is your child's full name?

What is your child's full name?

2. If your contact information has changed since you last registered for camp, please complete the information below. Otherwise, skip to question 4.

If your contact information has changed since you last registered for camp, please complete the information below. Otherwise, skip to question 4. Name:
Address:
City/Town:
State/Province:
ZIP/Postal Code:

3. Please provide your current E-Mail address.

Please provide your current E-Mail address.

4. What 2010 Camp Group was your child a part of?

What 2010 Camp Group was your child a part of?

5. Please rate the quality of our office communications

	Above Expectations	Met Expectations	Did Not Meet Expectations
Before Camp Season	Please rate the quality of our office communications Before Camp Season Above Expectations	Before Camp Season Met Expectations	Before Camp Season Did Not Meet Expectations
During Camp Season	During Camp Season Above Expectations	During Camp Season Met Expectations	During Camp Season Did Not Meet Expectations

Please comment:

6. Please rate your experience with each Summer Trails communication tool.

	Extremely Pleased	Pleased	Satisfied	Disappointed	Not Applicable	Other (Please Comment)
Our Four Seasonal Newsletters	Please rate your experience with each Summer Trails communication tool. Our Four Seasonal Newsletters Extremely Pleased	Our Four Seasonal Newsletters Pleased	Our Four Seasonal Newsletters Satisfied	Our Four Seasonal Newsletters Disappointed	Our Four Seasonal Newsletters Not Applicable	Our Four Seasonal Newsletters Other (Please Comment)
Our Summer Weekly Newsletters	Our Summer Weekly Newsletters Extremely Pleased	Our Summer Weekly Newsletters Pleased	Our Summer Weekly Newsletters Satisfied	Our Summer Weekly Newsletters Disappointed	Our Summer Weekly Newsletters Not Applicable	Our Summer Weekly Newsletters Other (Please Comment)
"Ask Me About" stickers for Little and Lower Grove	"Ask Me About" stickers for Little and Lower Grove Extremely Pleased	"Ask Me About" stickers for Little and Lower Grove Pleased	"Ask Me About" stickers for Little and Lower Grove Satisfied	"Ask Me About" stickers for Little and Lower Grove Disappointed	"Ask Me About" stickers for Little and Lower Grove Not Applicable	"Ask Me About" stickers for Little and Lower Grove Other (Please Comment)
Daily Summer Website Updates	Daily Summer Website Updates Extremely Pleased	Daily Summer Website Updates Pleased	Daily Summer Website Updates Satisfied	Daily Summer Website Updates Disappointed	Daily Summer Website Updates Not Applicable	Daily Summer Website Updates Other (Please Comment)
Phone Calls to You Initiated by Camp	Phone Calls to You Initiated by Camp Extremely Pleased	Phone Calls to You Initiated by Camp Pleased	Phone Calls to You Initiated by Camp Satisfied	Phone Calls to You Initiated by Camp Disappointed	Phone Calls to You Initiated by Camp Not Applicable	Phone Calls to You Initiated by Camp Other (Please Comment)
Our Response Time to Phone Calls from You	Our Response Time to Phone Calls from You Extremely Pleased	Our Response Time to Phone Calls from You Pleased	Our Response Time to Phone Calls from You Satisfied	Our Response Time to Phone Calls from You Disappointed	Our Response Time to Phone Calls from You Not Applicable	Our Response Time to Phone Calls from You Other (Please Comment)
Summer Trails Facebook Page	Summer Trails Facebook Page Extremely Pleased	Summer Trails Facebook Page Pleased	Summer Trails Facebook Page Satisfied	Summer Trails Facebook Page Disappointed	Summer Trails Facebook Page Not Applicable	Summer Trails Facebook Page Other (Please Comment)
Twitter Updates	Twitter Updates Extremely Pleased	Twitter Updates Pleased	Twitter Updates Satisfied	Twitter Updates Disappointed	Twitter Updates Not Applicable	Twitter Updates Other (Please Comment)

Other (please specify)

7. What methods of communication from camp would you prefer (please check all that apply):

What methods of communication from camp would you prefer (please check all that apply): Website Updates

Post Office Mail

E-mail

Phone Calls

Notes Home in Backpack

Social Networking Sites (Facebook, Twitter)

Other (please specify)

8. In regards to our Summer Trails website, please indicate how many times you:

	0	1-5	5-10	10+
Viewed it during the camp season	In regards to our Summer Trails website, please indicate how many times you: Viewed it during the camp season 0	Viewed it during the camp season 1-5	Viewed it during the camp season 5-10	Viewed it during the camp season 10+
Viewed it outside of the camp season	Viewed it outside of the camp season 0	Viewed it outside of the camp season 1-5	Viewed it outside of the camp season 5-10	Viewed it outside of the camp season 10+
Found what you were looking for	Found what you were looking for 0	Found what you were looking for 1-5	Found what you were looking for 5-10	Found what you were looking for 10+
Found the website useful	Found the website useful 0	Found the website useful 1-5	Found the website useful 5-10	Found the website useful 10+
Wished that there was additional information posted	Wished that there was additional information posted 0	Wished that there was additional information posted 1-5	Wished that there was additional information posted 5-10	Wished that there was additional information posted 10+

What would you like to see on our website in the future?

9. What transportation method did your child use during dismissal?

What transportation method did your child use during dismissal? Camp Transportation-Shuttle Bus

Camp Transportation-Door to Door Van

Own Transportation- Regular Dismissal

Own Transportation-Extended Day

10. How would you rate your transportation experience?

How would you rate your transportation experience? Excellent

Very Good

Good

Satisfactory

Poor

11. Are you familiar with our free afternoon shuttle service at our regular dismissal time?

Are you familiar with our free afternoon shuttle service at our regular dismissal time? Yes, and I use it

Yes, but I do not use it

Not applicable-my child attends your extended day program or takes a camp van home

If you do not use it, please tell us why not?

12. If Summer Trails were to introduce a cold lunch program, would you take advantage of this opportunity?

If Summer Trails were to introduce a cold lunch program, would you take advantage of this opportunity? Yes - Where do I sign up?

No - I like to pack my camper's lunch

Maybe - It would depend on menu choices

Maybe - It would depend on price (please specify daily spending limit below)

Other (please specify below)

Comments

13. Please list three things that your child was excited to share with you about their Summer Trails experience.

Please list three things that your child was excited to share with you about their Summer Trails experience. #1
#2
#3

14. Did your child's ability to swim:

Did your child's ability to swim: Improve Significantly	Improve Somewhat	Not Improve
Please explain:

15. Were you satisfied with the athletic skill progression your child achieved this summer?

Were you satisfied with the athletic skill progression your child achieved this summer? Very Satisfied	Somewhat Satisfied	Not Satisfied
Please explain:

16. Were you satisfied with the Arts and Crafts projects your child came home with?

Were you satisfied with the Arts and Crafts projects your child came home with? Very Satisfied	Somewhat Satisfied	Not Satisfied
Please explain:

17. Have you purchased Camp Photos?

Have you purchased Camp Photos? Yes or I intend to

No because my child was not present on Picture Day

No because of cost

No because I did not like the photo

Other (please specify)

18. If given the option, would you prefer to pre-purchase a Photo Package?

If given the option, would you prefer to pre-purchase a Photo Package? Yes

Not Sure

Comments

19. Please describe your impression of the overall quality of care the Summer Trails staff provides.

Please describe your impression of the overall quality of care the Summer Trails staff provides.

20. Please identify one of your child's counselors:

Please identify one of your child's counselors:

21. What was your child's impression of that counselor?

What was your child's impression of that counselor? World's Greatest Counselor	A Good Counselor	A Competent Counselor	This Counselor needs significant improvement
Please Comment:

22. What is your overall impression of our facility? What area would you like to see improved?

What is your overall impression of our facility? What area would you like to see improved?

23. Would you like to send your kids back to Summer Trails for 2011?

Would you like to send your kids back to Summer Trails for 2011? Yes

Not Sure

Please Comment:

24. Will you refer us?

Will you refer us? Yes

Why or why not?

25. What print materials do you reference for your child related activities?

What print materials do you reference for your child related activities? Westchester Parent

Westchester Magazine

Westchester Family

Pennysaver

Journal News

Mahopac News

North County News

Other (please specify)

26. Please list the 3 online sites that you reference most often for child related activities.

Please list the 3 online sites that you reference most often for child related activities. 1.
2.
3.

27. Please provide any additional comments or suggestions below.

Please provide any additional comments or suggestions below.