Beyond Philosophy asks...What matters to you?

1. What do you use to learn about Customer Experience?

100%

As world thought leaders in Customer Experience, Beyond Philsophy knows your time is valuable and we appreciate you investing a few minutes to complete these questions to help us better know your business needs and your use of media. We recommend you maximize your browser window. It will take less than 10 minutes.

REWARD! After you complete the survey, you will receive access to Beyond Philosophy's key white paper articles on Customer Experience, high level insights from this survey, and you will be entered into a drawing for a $150 Amazon.com gift card.

QUESTIONS: If you have questions, please contact events@beyondphilosophy.com or call us: USA +1 678-638-6162

THANK YOU for investing your time.

1. What are the top 3 Customer Experience related challenges facing your business today?

What are the top 3 Customer Experience related challenges facing your business today? 1
2
3

2. We are exploring some new services. Please indicate if you think we're on the right track by rating what might be of interest.

	Not Interested at All	Slightly Interested	Interested	Very Interested	Neutral
Executive Coaching (face to face or phone conversations behind the scenes acting as a sounding board, giving advice, sharing experience and knowledge)	We are exploring some new services. Please indicate if you think we're on the right track by rating what might be of interest. Executive Coaching (face to face or phone conversations behind the scenes acting as a sounding board, giving advice, sharing experience and knowledge) Not Interested at All	Executive Coaching (face to face or phone conversations behind the scenes acting as a sounding board, giving advice, sharing experience and knowledge) Slightly Interested	Executive Coaching (face to face or phone conversations behind the scenes acting as a sounding board, giving advice, sharing experience and knowledge) Interested	Executive Coaching (face to face or phone conversations behind the scenes acting as a sounding board, giving advice, sharing experience and knowledge) Very Interested	Executive Coaching (face to face or phone conversations behind the scenes acting as a sounding board, giving advice, sharing experience and knowledge) Neutral
Education session(s) on Experience Psychology (Understanding Psychological techniques and application to Customer Experience)	Education session(s) on Experience Psychology (Understanding Psychological techniques and application to Customer Experience) Not Interested at All	Education session(s) on Experience Psychology (Understanding Psychological techniques and application to Customer Experience) Slightly Interested	Education session(s) on Experience Psychology (Understanding Psychological techniques and application to Customer Experience) Interested	Education session(s) on Experience Psychology (Understanding Psychological techniques and application to Customer Experience) Very Interested	Education session(s) on Experience Psychology (Understanding Psychological techniques and application to Customer Experience) Neutral
Certification in Customer Experience (How to initiate, implement, and manage a Customer Experience Program)	Certification in Customer Experience (How to initiate, implement, and manage a Customer Experience Program) Not Interested at All	Certification in Customer Experience (How to initiate, implement, and manage a Customer Experience Program) Slightly Interested	Certification in Customer Experience (How to initiate, implement, and manage a Customer Experience Program) Interested	Certification in Customer Experience (How to initiate, implement, and manage a Customer Experience Program) Very Interested	Certification in Customer Experience (How to initiate, implement, and manage a Customer Experience Program) Neutral
Defining Social Media Strategy and Implementation Plans for organizations that includes emotional aspects of Social Media Experience.	Defining Social Media Strategy and Implementation Plans for organizations that includes emotional aspects of Social Media Experience. Not Interested at All	Defining Social Media Strategy and Implementation Plans for organizations that includes emotional aspects of Social Media Experience. Slightly Interested	Defining Social Media Strategy and Implementation Plans for organizations that includes emotional aspects of Social Media Experience. Interested	Defining Social Media Strategy and Implementation Plans for organizations that includes emotional aspects of Social Media Experience. Very Interested	Defining Social Media Strategy and Implementation Plans for organizations that includes emotional aspects of Social Media Experience. Neutral

Any suggestions? I think Beyond Philosophy should offer...

3. What professional Associations do you or your management team belong? Please indicate if just members versus actually attend for each Association (ex: The American Marketing Association).

What professional Associations do you or your management team belong? Please indicate if just members versus actually attend for each Association (ex: The American Marketing Association). We belong to:
We belong to:
We belong to:
We belong to:
We actually attend:
We actually attend:
We actually attend:
We actually attend:

4. What professional conferences/seminars do you or your management team attend?

What professional conferences/seminars do you or your management team attend?

5. What is your preference for gathering business information and guidance from the following media?

	Strongly Dislike	Somewhat Like	Like	Strongly Prefer	N/A
Live chat/forums	What is your preference for gathering business information and guidance from the following media? Live chat/forums Strongly Dislike	Live chat/forums Somewhat Like	Live chat/forums Like	Live chat/forums Strongly Prefer	Live chat/forums N/A
Newspaper	Newspaper Strongly Dislike	Newspaper Somewhat Like	Newspaper Like	Newspaper Strongly Prefer	Newspaper N/A
White Paper (10+ pages) of in-depth information on a specific topic	White Paper (10+ pages) of in-depth information on a specific topic Strongly Dislike	White Paper (10+ pages) of in-depth information on a specific topic Somewhat Like	White Paper (10+ pages) of in-depth information on a specific topic Like	White Paper (10+ pages) of in-depth information on a specific topic Strongly Prefer	White Paper (10+ pages) of in-depth information on a specific topic N/A
Business Magazines	Business Magazines Strongly Dislike	Business Magazines Somewhat Like	Business Magazines Like	Business Magazines Strongly Prefer	Business Magazines N/A
Blogs	Blogs Strongly Dislike	Blogs Somewhat Like	Blogs Like	Blogs Strongly Prefer	Blogs N/A
On-line newsletter with short info text and links	On-line newsletter with short info text and links Strongly Dislike	On-line newsletter with short info text and links Somewhat Like	On-line newsletter with short info text and links Like	On-line newsletter with short info text and links Strongly Prefer	On-line newsletter with short info text and links N/A
Audio /podcasts	Audio /podcasts Strongly Dislike	Audio /podcasts Somewhat Like	Audio /podcasts Like	Audio /podcasts Strongly Prefer	Audio /podcasts N/A
Newsletter with articles that you can read or print with no links you have to click	Newsletter with articles that you can read or print with no links you have to click Strongly Dislike	Newsletter with articles that you can read or print with no links you have to click Somewhat Like	Newsletter with articles that you can read or print with no links you have to click Like	Newsletter with articles that you can read or print with no links you have to click Strongly Prefer	Newsletter with articles that you can read or print with no links you have to click N/A
TV	TV Strongly Dislike	TV Somewhat Like	TV Like	TV Strongly Prefer	TV N/A
Videos	Videos Strongly Dislike	Videos Somewhat Like	Videos Like	Videos Strongly Prefer	Videos N/A
Groups (examples: Facebook, LinkedIn)	Groups (examples: Facebook, LinkedIn) Strongly Dislike	Groups (examples: Facebook, LinkedIn) Somewhat Like	Groups (examples: Facebook, LinkedIn) Like	Groups (examples: Facebook, LinkedIn) Strongly Prefer	Groups (examples: Facebook, LinkedIn) N/A
Trade Publications	Trade Publications Strongly Dislike	Trade Publications Somewhat Like	Trade Publications Like	Trade Publications Strongly Prefer	Trade Publications N/A
Case Studies/Best Practice Articles	Case Studies/Best Practice Articles Strongly Dislike	Case Studies/Best Practice Articles Somewhat Like	Case Studies/Best Practice Articles Like	Case Studies/Best Practice Articles Strongly Prefer	Case Studies/Best Practice Articles N/A
Webinars (on-line presentations)	Webinars (on-line presentations) Strongly Dislike	Webinars (on-line presentations) Somewhat Like	Webinars (on-line presentations) Like	Webinars (on-line presentations) Strongly Prefer	Webinars (on-line presentations) N/A

Do you prefer print media or internet media?

6. What print publications do you regularly read for business information and guidance?

What print publications do you regularly read for business information and guidance?

7. What websites/bloggers do you regularly visit/follow for business information and guidance?

What websites/bloggers do you regularly visit/follow for business information and guidance?

8. Which social media are you able to access while at work? (select all that apply)

Which social media are you able to access while at work? (select all that apply) Facebook

Twitter

YouTube

None

Other (please specify)

9. If you use social media groups for business, please indicate your favorite group(s).

If you use social media groups for business, please indicate your favorite group(s). I do not use groups.
Facebook group(s):
LinkedIn group(s):
Twitter group(s):
Other group(s):
I belong to groups about:

10. Life may have changed; so we want to be sure we have correct baseline and contact information to deliver your rewards. Please update your demographic information.

Life may have changed; so we want to be sure we have correct baseline and contact information to deliver your rewards. Please update your demographic information. Name:
Country:
Email Address:
Phone number:
Department:
Industry:
Other updates:

11. Management role:

Management role: CEO, COO, Equivalent

Senior Management

Middle Management

Front Line Management

Other (please specify)

12. What is your decision making role (budget, projects, resource allocation, vendors) in Customer Experience opportunities?

What is your decision making role (budget, projects, resource allocation, vendors) in Customer Experience opportunities? Total decision authority

Develop recommendations

Influence decisions

No role

13. Net Promoter Score (NPS) User:

Net Promoter Score (NPS) User: Yes

Exploring

I don't know what NPS means

14. Age range:

Age range: 18-35

36-45

46-55

56+

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