Information and Assistance Follow up Survey
Exit this survey
1.
1
. Overall, were you provided with the information that you were looking for?
Overall, were you provided with the information that you were looking for?
Yes, definitely
Yes, I think so
No, I don't think so
No, definitely not
2
. Did the information you received help resolve the issue you called about?
Did the information you received help resolve the issue you called about?
Yes, definitely
Yes, I think so
No, I don't think so
No, definitely not
3
. Did you contact any of the agencies you were referred to?
Did you contact any of the agencies you were referred to?
Yes
No
4
. If you answered no to question three, why have you not contacted the agencies you were referred to?
If you answered no to question three, why have you not contacted the agencies you were referred to?
Not applicable
I haven't yet had the opportunity to do so.
I tried, but I haven't heard back from them yet.
They called and left a message, but I haven't called them back yet.
I received help elsewhere.
Other (please specify)
5
. If you were able to contact the referred agency/agencies, are you currently receiving or will you soon begin receiving assistance from that agency?
If you were able to contact the referred agency/agencies, are you currently receiving or will you soon begin receiving assistance from that agency?
Yes
No
6
. If the programs you were referred to were unable to provide service, were you offered an explaination why?
If the programs you were referred to were unable to provide service, were you offered an explaination why?
I do not meet their financial criteria.
I do not meet other eligibility requirements.
The referred agency has no available openings in their program/service.
The referred agency has no funds at this time.
The referred agency no longer offers that particular program/service.
Other (please specify)
7
. Overall, how satisfied were you with the way your request was handled?
Overall, how satisfied were you with the way your request was handled?
Very satisfied
Satisfied
Somewhat satisfied
Somewhat dissatisfied
Not at all satisfied
8
. Do you have any recommendations on how to better serve you?
Do you have any recommendations on how to better serve you?
None
Increase the hours the service is available
Reduce waiting time to speak to someone
Eliminate voicemail
Have more staff available
Have more knowledgeable staff
Answer all questions on first call
Be more timely in returning phone calls
Provide better advertising of the service
Other (please specify)
9
. If you used the AAANM wedsite, was the information within the site helpful?
If you used the AAANM wedsite, was the information within the site helpful?
Yes
No
Other (please specify)
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