Exit this survey Powell Spencer & Partners: Client Feedback Questionnaire Question Title * 1. Who is your solicitor/representative? Name Solicitor Don't Know Prefer Not to Say Adora Echedolu Aisha Faruqi Antonia Okwu Barbara Scheck Brian Coulter Chris Fikeis Chris Humphreys Depti Malhi Donna Tayo Emma Bradley Graham Brierton Greg Powell Helen Tobin James Bird Jenny Corbett John Gillman Judy Fhilipson Kiran Gibson Liam Welch Liani Holland Luke Manzarpour Luzia Almeida Margaret Obi Mark Troman Martin Davidson Melkam Kelemework Michelle Boldeau Mike Tait Nanette Watson Nicola Hall Oliver Lewis Pamela Relis Patricia Gaskin Puja Lakhani Ravinder Saimbhi Rhys Davies Ross Leek Rupeka Kanani Sabrina Fitzgerald Sandra Payne Sandra Riordan Sandy Dhendsa Sandy Randhawa Sinead Zaman Sonia Dass Susanna Spencer Tina Donoghue Solicitor Name menu Question Title * 2. What area(s) of law have we assisted you with? Crime Family Personal Injury Question Title * 3. How satisfied are you with our overall level of service? Very satisfied Fairly satisfied Undecided Fairly dissatisfied Very dissatisfied Question Title * 4. Have we given you information/advice that was easy to understand? Very easy Fairly easy Undecided Fairly difficult Very difficult Question Title * 5. How informative did you find our staff? Very good Fairly good Undecided Fairly poor Very poor Question Title * 6. How well did we keep you up-to-date with progress? Very well Fairly well Undecided Fairly poor Very poor Not Applicable – one off advice given Question Title * 7. How well did we listen to what you had to say? Very well Fairly well Undecided Fairly poor Very poor Question Title * 8. Did we treat you fairly at all times? Yes No Don't know Question Title * 9. Would you recommend us to someone else if they needed legal help or advice? Certain to Likely to Undecided Unlikely to Certain not to Question Title * 10. Was the result of your case better, worse or the same as we had advised you? Better Same Worse Next