Powell Spencer & Partners: Client Feedback Questionnaire
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1
. Who is your solicitor/representative?
Name
Solicitor
Don't Know
Prefer Not to Say
Adora Echedolu
Aisha Faruqi
Antonia Okwu
Barbara Scheck
Brian Coulter
Chris Fikeis
Chris Humphreys
Depti Malhi
Donna Tayo
Emma Bradley
Graham Brierton
Greg Powell
Helen Tobin
James Bird
Jenny Corbett
John Gillman
Judy Fhilipson
Kiran Gibson
Liam Welch
Liani Holland
Luke Manzarpour
Luzia Almeida
Margaret Obi
Mark Troman
Martin Davidson
Melkam Kelemework
Michelle Boldeau
Mike Tait
Nanette Watson
Nicola Hall
Oliver Lewis
Pamela Relis
Patricia Gaskin
Puja Lakhani
Ravinder Saimbhi
Rhys Davies
Ross Leek
Rupeka Kanani
Sabrina Fitzgerald
Sandra Payne
Sandra Riordan
Sandy Dhendsa
Sandy Randhawa
Sinead Zaman
Sonia Dass
Susanna Spencer
Tina Donoghue
Who is your solicitor/representative? Solicitor Name
*
2
. What area(s) of law have we assisted you with?
What area(s) of law have we assisted you with?
Crime
Family
Personal Injury
Housing
Welfare Benefits
3
. How satisfied are you with our overall level of service?
How satisfied are you with our overall level of service?
Very satisfied
Fairly satisfied
Undecided
Fairly dissatisfied
Very dissatisfied
4
. Have we given you information/advice that was easy to understand?
Have we given you information/advice that was easy to understand?
Very easy
Fairly easy
Undecided
Fairly difficult
Very difficult
5
. How informative did you find our staff?
How informative did you find our staff?
Very good
Fairly good
Undecided
Fairly poor
Very poor
6
. How well did we keep you up-to-date with progress?
How well did we keep you up-to-date with progress?
Very well
Fairly well
Undecided
Fairly poor
Very poor
Not Applicable – one off advice given
7
. How well did we listen to what you had to say?
How well did we listen to what you had to say?
Very well
Fairly well
Undecided
Fairly poor
Very poor
8
. Did we treat you fairly at all times?
Did we treat you fairly at all times?
Yes
No
Don't know
9
. Would you recommend us to someone else if they needed legal help or advice?
Would you recommend us to someone else if they needed legal help or advice?
Certain to
Likely to
Undecided
Unlikely to
Certain not to
10
. Was the result of your case better, worse or the same as we had advised you?
Was the result of your case better, worse or the same as we had advised you?
Better
Same
Worse
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