Resident Survey - Friendship House Substance Abuse Treatment Program FY 2024-25

1. General, Cultural and Service Experience

Friendship House Association of Americans seeks to provide the most relevant services to our residential clients which includes American Indian/Alaska Native (AI/AN) representation from 75-100 tribal bands every year. Your input is greatly appreciated!

Please fill in the circle that best matches how much you disagree to agree with the following statements.

Question Title

* 1. General Experience

	Strongly Disagree	Disagree	Agree	Strongly Agree	N/A
I felt that the Friendship House Intake process was easy to complete.	I felt that the Friendship House Intake process was easy to complete. Strongly Disagree	I felt that the Friendship House Intake process was easy to complete. Disagree	I felt that the Friendship House Intake process was easy to complete. Agree	I felt that the Friendship House Intake process was easy to complete. Strongly Agree	I felt that the Friendship House Intake process was easy to complete. N/A
The Intake Coordinator was able to return my call for intake within 24 hours.	The Intake Coordinator was able to return my call for intake within 24 hours. Strongly Disagree	The Intake Coordinator was able to return my call for intake within 24 hours. Disagree	The Intake Coordinator was able to return my call for intake within 24 hours. Agree	The Intake Coordinator was able to return my call for intake within 24 hours. Strongly Agree	The Intake Coordinator was able to return my call for intake within 24 hours. N/A
I felt that staff members took the necessary time to listen and understand my needs.	I felt that staff members took the necessary time to listen and understand my needs. Strongly Disagree	I felt that staff members took the necessary time to listen and understand my needs. Disagree	I felt that staff members took the necessary time to listen and understand my needs. Agree	I felt that staff members took the necessary time to listen and understand my needs. Strongly Agree	I felt that staff members took the necessary time to listen and understand my needs. N/A
I was informed of the client policy and the program requirements and expectations as a resident.	I was informed of the client policy and the program requirements and expectations as a resident. Strongly Disagree	I was informed of the client policy and the program requirements and expectations as a resident. Disagree	I was informed of the client policy and the program requirements and expectations as a resident. Agree	I was informed of the client policy and the program requirements and expectations as a resident. Strongly Agree	I was informed of the client policy and the program requirements and expectations as a resident. N/A
I was involved in developing my treatment plan.	I was involved in developing my treatment plan. Strongly Disagree	I was involved in developing my treatment plan. Disagree	I was involved in developing my treatment plan. Agree	I was involved in developing my treatment plan. Strongly Agree	I was involved in developing my treatment plan. N/A
While in the treatment program, referrals were provided to help me with my medical needs.	While in the treatment program, referrals were provided to help me with my medical needs. Strongly Disagree	While in the treatment program, referrals were provided to help me with my medical needs. Disagree	While in the treatment program, referrals were provided to help me with my medical needs. Agree	While in the treatment program, referrals were provided to help me with my medical needs. Strongly Agree	While in the treatment program, referrals were provided to help me with my medical needs. N/A
While in the program, referrals were provided to help me with my wellness needs.	While in the program, referrals were provided to help me with my wellness needs. Strongly Disagree	While in the program, referrals were provided to help me with my wellness needs. Disagree	While in the program, referrals were provided to help me with my wellness needs. Agree	While in the program, referrals were provided to help me with my wellness needs. Strongly Agree	While in the program, referrals were provided to help me with my wellness needs. N/A
I was comfortable with my counselor.	I was comfortable with my counselor. Strongly Disagree	I was comfortable with my counselor. Disagree	I was comfortable with my counselor. Agree	I was comfortable with my counselor. Strongly Agree	I was comfortable with my counselor. N/A
My counselor met with me at least once per week during my treatment.	My counselor met with me at least once per week during my treatment. Strongly Disagree	My counselor met with me at least once per week during my treatment. Disagree	My counselor met with me at least once per week during my treatment. Agree	My counselor met with me at least once per week during my treatment. Strongly Agree	My counselor met with me at least once per week during my treatment. N/A
I would recommend Friendship House to a friend or relative in need of similar help.	I would recommend Friendship House to a friend or relative in need of similar help. Strongly Disagree	I would recommend Friendship House to a friend or relative in need of similar help. Disagree	I would recommend Friendship House to a friend or relative in need of similar help. Agree	I would recommend Friendship House to a friend or relative in need of similar help. Strongly Agree	I would recommend Friendship House to a friend or relative in need of similar help. N/A

Question Title

* 2. Cultural Competence

	Strongly Disagree	Disagree	Agree	Strongly Agree	N/A
The program setting was comfortable.	The program setting was comfortable. Strongly Disagree	The program setting was comfortable. Disagree	The program setting was comfortable. Agree	The program setting was comfortable. Strongly Agree	The program setting was comfortable. N/A
The program environment was clean.	The program environment was clean. Strongly Disagree	The program environment was clean. Disagree	The program environment was clean. Agree	The program environment was clean. Strongly Agree	The program environment was clean. N/A
I was provided with assistance for reading and filling out forms and documents as needed.	I was provided with assistance for reading and filling out forms and documents as needed. Strongly Disagree	I was provided with assistance for reading and filling out forms and documents as needed. Disagree	I was provided with assistance for reading and filling out forms and documents as needed. Agree	I was provided with assistance for reading and filling out forms and documents as needed. Strongly Agree	I was provided with assistance for reading and filling out forms and documents as needed. N/A
I felt that I got the help I needed.	I felt that I got the help I needed. Strongly Disagree	I felt that I got the help I needed. Disagree	I felt that I got the help I needed. Agree	I felt that I got the help I needed. Strongly Agree	I felt that I got the help I needed. N/A
I felt my cultural needs were understood.	I felt my cultural needs were understood. Strongly Disagree	I felt my cultural needs were understood. Disagree	I felt my cultural needs were understood. Agree	I felt my cultural needs were understood. Strongly Agree	I felt my cultural needs were understood. N/A
I felt that my cultural beliefs were respected.	I felt that my cultural beliefs were respected. Strongly Disagree	I felt that my cultural beliefs were respected. Disagree	I felt that my cultural beliefs were respected. Agree	I felt that my cultural beliefs were respected. Strongly Agree	I felt that my cultural beliefs were respected. N/A
I feel that my involvement with Friendship House has helped me make a connection to the American Indian community.	I feel that my involvement with Friendship House has helped me make a connection to the American Indian community. Strongly Disagree	I feel that my involvement with Friendship House has helped me make a connection to the American Indian community. Disagree	I feel that my involvement with Friendship House has helped me make a connection to the American Indian community. Agree	I feel that my involvement with Friendship House has helped me make a connection to the American Indian community. Strongly Agree	I feel that my involvement with Friendship House has helped me make a connection to the American Indian community. N/A
I feel that appropriate cultural information was included in the treatment services to support my recovery.	I feel that appropriate cultural information was included in the treatment services to support my recovery. Strongly Disagree	I feel that appropriate cultural information was included in the treatment services to support my recovery. Disagree	I feel that appropriate cultural information was included in the treatment services to support my recovery. Agree	I feel that appropriate cultural information was included in the treatment services to support my recovery. Strongly Agree	I feel that appropriate cultural information was included in the treatment services to support my recovery. N/A

Question Title

* 3. Service Experience

	Strongly Disagree	Disagree	Agree	Strongly Agree	N/A
I felt the services I received addressed the help I needed.	I felt the services I received addressed the help I needed. Strongly Disagree	I felt the services I received addressed the help I needed. Disagree	I felt the services I received addressed the help I needed. Agree	I felt the services I received addressed the help I needed. Strongly Agree	I felt the services I received addressed the help I needed. N/A
I learned new information about American Indian culture.	I learned new information about American Indian culture. Strongly Disagree	I learned new information about American Indian culture. Disagree	I learned new information about American Indian culture. Agree	I learned new information about American Indian culture. Strongly Agree	I learned new information about American Indian culture. N/A
I learned new values related to American Indian culture.	I learned new values related to American Indian culture. Strongly Disagree	I learned new values related to American Indian culture. Disagree	I learned new values related to American Indian culture. Agree	I learned new values related to American Indian culture. Strongly Agree	I learned new values related to American Indian culture. N/A
I can apply new skills related to what was taught through Sweat Lodge Ceremony.	I can apply new skills related to what was taught through Sweat Lodge Ceremony. Strongly Disagree	I can apply new skills related to what was taught through Sweat Lodge Ceremony. Disagree	I can apply new skills related to what was taught through Sweat Lodge Ceremony. Agree	I can apply new skills related to what was taught through Sweat Lodge Ceremony. Strongly Agree	I can apply new skills related to what was taught through Sweat Lodge Ceremony. N/A
I can apply new skills related to what was taught through Talking Circle.	I can apply new skills related to what was taught through Talking Circle. Strongly Disagree	I can apply new skills related to what was taught through Talking Circle. Disagree	I can apply new skills related to what was taught through Talking Circle. Agree	I can apply new skills related to what was taught through Talking Circle. Strongly Agree	I can apply new skills related to what was taught through Talking Circle. N/A
I can apply new skills related to what was taught through Traditional Healer Ceremony.	I can apply new skills related to what was taught through Traditional Healer Ceremony. Strongly Disagree	I can apply new skills related to what was taught through Traditional Healer Ceremony. Disagree	I can apply new skills related to what was taught through Traditional Healer Ceremony. Agree	I can apply new skills related to what was taught through Traditional Healer Ceremony. Strongly Agree	I can apply new skills related to what was taught through Traditional Healer Ceremony. N/A
I can apply new skills related to what was taught through Red Road to Recovery classes.	I can apply new skills related to what was taught through Red Road to Recovery classes. Strongly Disagree	I can apply new skills related to what was taught through Red Road to Recovery classes. Disagree	I can apply new skills related to what was taught through Red Road to Recovery classes. Agree	I can apply new skills related to what was taught through Red Road to Recovery classes. Strongly Agree	I can apply new skills related to what was taught through Red Road to Recovery classes. N/A
I can apply new skills related to what was taught through Men or Women Wellness classes.	I can apply new skills related to what was taught through Men or Women Wellness classes. Strongly Disagree	I can apply new skills related to what was taught through Men or Women Wellness classes. Disagree	I can apply new skills related to what was taught through Men or Women Wellness classes. Agree	I can apply new skills related to what was taught through Men or Women Wellness classes. Strongly Agree	I can apply new skills related to what was taught through Men or Women Wellness classes. N/A
I can apply new skills related to what was taught through Living in Balance classes.	I can apply new skills related to what was taught through Living in Balance classes. Strongly Disagree	I can apply new skills related to what was taught through Living in Balance classes. Disagree	I can apply new skills related to what was taught through Living in Balance classes. Agree	I can apply new skills related to what was taught through Living in Balance classes. Strongly Agree	I can apply new skills related to what was taught through Living in Balance classes. N/A
The activities related to GED or other education support was helpful for me.	The activities related to GED or other education support was helpful for me. Strongly Disagree	The activities related to GED or other education support was helpful for me. Disagree	The activities related to GED or other education support was helpful for me. Agree	The activities related to GED or other education support was helpful for me. Strongly Agree	The activities related to GED or other education support was helpful for me. N/A
The activities related to finding a job was helpful for me.	The activities related to finding a job was helpful for me. Strongly Disagree	The activities related to finding a job was helpful for me. Disagree	The activities related to finding a job was helpful for me. Agree	The activities related to finding a job was helpful for me. Strongly Agree	The activities related to finding a job was helpful for me. N/A
I received a Discharge Plan.	I received a Discharge Plan. Strongly Disagree	I received a Discharge Plan. Disagree	I received a Discharge Plan. Agree	I received a Discharge Plan. Strongly Agree	I received a Discharge Plan. N/A