Customer Satisfaction Template Survey

1. What instrument or services have you used in the facility?

What instrument or services have you used in the facility? Varian 500-MS Ion-trap HPLC-Mass Spectrometer

Bio-Rad ChemiDoc and Personal Molecular Imager (PMI)

Nikon Epifluorescence Microscope

Biorad iQ5 RT-PCR machine

Biorad Experion Bio-Analyzer

Nano-drop

Sorvall high speed centrifuge

Waters HPLC system

Scintillation Counter

Chef gel

Victor 96-well plate reader

X-ray film developer

Speed Vac

Biorad Protean IEF cell Isoelectric Focusing Apparatus

Other (please specify)

2. How often have you used this facility over the past year?

How often have you used this facility over the past year? Once

2-5 Times

6-10 Times

over 10 times

Never

Will use in future

3. How satisfied are you with the quality of the results?

How satisfied are you with the quality of the results? Very Dissatisfied

Dissatisfied

Satisfied

Very Satisfied

4. How satisfied are you with the quality of the service/help with experimental planning and interpretation?

How satisfied are you with the quality of the service/help with experimental planning and interpretation? Very Dissatisfied

Dissatisfied

Satisfied

Very Satisfied

5. How satisfied are you with the timeliness of the services?

How satisfied are you with the timeliness of the services? Very Dissatisfied

Dissatisfied

Satisfied

Very Satisfied

6. How important are the services for your future grant applications?

How important are the services for your future grant applications? Not Important

Slightly Important

Important

Very Important

7. Was the data obtained worth the cost of the services?

Was the data obtained worth the cost of the services? Yes

Too expensive

Poor qaulity

8. What Bioinformatics, genomics, proteomics, metabolomics and statistical services have you used in the facility?

What Bioinformatics, genomics, proteomics, metabolomics and statistical services have you used in the facility? Microarray data analysis

Protein and DNA sequence analysis

Multiple sequence alignment and phylogenetic tree reconstruction

Proteomics data analysis

Metabolomics data analysis

Protein-protein interactions analysis

Multivariate analysis and tutorials

Statistical analysis of variance (ANOVA), and non-parametric analysis

Other (Please specify)

Other (please specify)

9. What services or equipment would you like to see offered in the core facility?

What services or equipment would you like to see offered in the core facility?

10. Please comment on any of the equipment or services that you use

Please comment on any of the equipment or services that you use