Patient Survey 2012

Gleadless Medical Centre - Patient Survey 2012

- THIS IS OUR FIRST PATIENT SURVEY. It is anonymous and it should only take a moment to complete some questions about various areas of our work.
To help us better understand your feedback please do fill in the comments & suggestions sections, bearing in mind our ever limited resources for delivering family health care.

- IF YOU'RE NOT SURE what we already offer you at the practice then you can find out by having a look at our website (before answering) back at www.gleadlessmedicalcentre.co.uk
We will publish the results on our website in the next few months.

- WE ARE EXPERIENCING A VERY DIFFICULT PERIOD with Doctors being off sick & injured at the moment but wanted still to get your opinions on our usual service. Other locum doctors will be helping us out with demand until Dr McCole has fully recovered. Please bear this in mind when completing the survey.
THANK YOU.

1. A little bit about you, please tick all that apply

A little bit about you, please tick all that apply Male

Female

aged 16 or younger

aged 17-24

aged 25-34

aged 35-44

aged 45-54

aged 55-64

aged 65-74

aged 75-84

aged Over 84

I am a patient

I am a parent

I am a carer

Which ethnic group do you most identify with?

2. Opening Hours. We are open Monday to Friday 8:30am until 6pm with an extended surgery until 7pm on a Wednesday evening. We do not close at lunch time (although calls are passed via the GP Collaborative to give staff a lunch break) and we do not close on a Thursday afternoon.

	1 Extremely DISSATISFIED	2	3	4	5 Extremely SATISFIED
How satisfied are you with our opening hours?	*Opening Hours. We are open Monday to Friday 8:30am until 6pm with an extended surgery until 7pm on a Wednesday evening. We do not close at lunch time (although calls are passed via the GP Collaborative to give staff a lunch break) and we do not close on a Thursday afternoon. How satisfied are you with our opening hours? 1 Extremely DISSATISFIED	How satisfied are you with our opening hours? 2	How satisfied are you with our opening hours? 3	How satisfied are you with our opening hours? 4	How satisfied are you with our opening hours? 5 Extremely SATISFIED

Comments & Suggestions

3. Satisfaction with premises. Thinking about the building itself, waiting room, facilities, decoration and consulting rooms,

	1 Extremely DISSATISFIED	2	3	4	5 Extremely SATISFIED
Overall how satisfied are you with the medical centre?	*Satisfaction with premises. Thinking about the building itself, waiting room, facilities, decoration and consulting rooms, Overall how satisfied are you with the medical centre? 1 Extremely DISSATISFIED	Overall how satisfied are you with the medical centre? 2	Overall how satisfied are you with the medical centre? 3	Overall how satisfied are you with the medical centre? 4	Overall how satisfied are you with the medical centre? 5 Extremely SATISFIED

Comments & Suggestions

4. Services. Amongst other things, we offer Nurse and Doctor Appointments, Phlebotomy (blood taking) clinic, weekly Diabetes Clinic, Baby Clinic, Travel advice & regular INR clinics, for those patients taking Warfarin. Safe issuing of repeat prescriptions is another important service we offer.

	1 Extremely DISSATISFIED	2	3	4	5 Extremely SATISFIED
Overall how satisfied are you with services offered at the medical centre?	*Services. Amongst other things, we offer Nurse and Doctor Appointments, Phlebotomy (blood taking) clinic, weekly Diabetes Clinic, Baby Clinic, Travel advice & regular INR clinics, for those patients taking Warfarin. Safe issuing of repeat prescriptions is another important service we offer. Overall how satisfied are you with services offered at the medical centre? 1 Extremely DISSATISFIED	Overall how satisfied are you with services offered at the medical centre? 2	Overall how satisfied are you with services offered at the medical centre? 3	Overall how satisfied are you with services offered at the medical centre? 4	Overall how satisfied are you with services offered at the medical centre? 5 Extremely SATISFIED

Comments & Suggestions

5. How satisfied are you with the professionalism, expertise and courtesy of the doctors and nurses at the medical centre?

	1 Extremely DISSATISFIED	2	3	4	5 Extremely SATISFIED
Doctors and Nurses professionalism, expertise and courtesy	*How satisfied are you with the professionalism, expertise and courtesy of the doctors and nurses at the medical centre? Doctors and Nurses professionalism, expertise and courtesy 1 Extremely DISSATISFIED	Doctors and Nurses professionalism, expertise and courtesy 2	Doctors and Nurses professionalism, expertise and courtesy 3	Doctors and Nurses professionalism, expertise and courtesy 4	Doctors and Nurses professionalism, expertise and courtesy 5 Extremely SATISFIED

Comments & Suggestions

6. How satisfied are you with the professionalism, expertise and courtesy of the reception and support staff at the medical centre?

	1 Extremely DISSATISFIED	2	3	4	5 Extremely SATISFIED
Professionalism, expertise and courtesy of the reception and support staff?	*How satisfied are you with the professionalism, expertise and courtesy of the reception and support staff at the medical centre? Professionalism, expertise and courtesy of the reception and support staff? 1 Extremely DISSATISFIED	Professionalism, expertise and courtesy of the reception and support staff? 2	Professionalism, expertise and courtesy of the reception and support staff? 3	Professionalism, expertise and courtesy of the reception and support staff? 4	Professionalism, expertise and courtesy of the reception and support staff? 5 Extremely SATISFIED

Comments & Suggestions

7. Home visits. If you have asked a doctor to visit your home to visit someone frail or housebound,

	1 Extremely DISSATISFIED	2	3	4	5 Extremely SATISFIED	Not Applicable
how satisfied have you been with this service?	*Home visits. If you have asked a doctor to visit your home to visit someone frail or housebound, how satisfied have you been with this service? 1 Extremely DISSATISFIED	how satisfied have you been with this service? 2	how satisfied have you been with this service? 3	how satisfied have you been with this service? 4	how satisfied have you been with this service? 5 Extremely SATISFIED	how satisfied have you been with this service? Not Applicable

Comments & Suggestions

8. Access to care. At Gleadless Medical Centre you can see a doctor within 24 hours at our unique “Three Minute Surgery”. Many problems can be efficiently handled from there and if not a longer appointment can be arranged. We have lots of “Same Day Ten Minute Appointments” with doctors and nurses as well as pre-bookable appointments (usually within 1-2 weeks) for reviews and less urgent matters. Whenever we are closed, the GP Collaborative covers your care.

	1 Extremely DISSATISFIED	2	3	4	5 Extremely SATISFIED
Thinking about appointments, how satisfied are you that you can access health care at the centre?	*Access to care. At Gleadless Medical Centre you can see a doctor within 24 hours at our unique “Three Minute Surgery”. Many problems can be efficiently handled from there and if not a longer appointment can be arranged. We have lots of “Same Day Ten Minute Appointments” with doctors and nurses as well as pre-bookable appointments (usually within 1-2 weeks) for reviews and less urgent matters. Whenever we are closed, the GP Collaborative covers your care. Thinking about appointments, how satisfied are you that you can access health care at the centre? 1 Extremely DISSATISFIED	Thinking about appointments, how satisfied are you that you can access health care at the centre? 2	Thinking about appointments, how satisfied are you that you can access health care at the centre? 3	Thinking about appointments, how satisfied are you that you can access health care at the centre? 4	Thinking about appointments, how satisfied are you that you can access health care at the centre? 5 Extremely SATISFIED

Comments & Suggestions

9. Telephone Access. Each day one of the partners acts as a "Duty Doctor", covering calls to the practice. They deal with a large number of phone calls and many problems can be dealt with in this way. If necessary an appropriate appointment can then be allocated.

	1 Extremely DISSATISFIED	2	3	4	5 Extremely SATISFIED	Not Applicable
Thinking about telephone access, How satisfied are you that you can talk to a doctor on the telephone at the medical centre?	*Telephone Access. Each day one of the partners acts as a "Duty Doctor", covering calls to the practice. They deal with a large number of phone calls and many problems can be dealt with in this way. If necessary an appropriate appointment can then be allocated. Thinking about telephone access, How satisfied are you that you can talk to a doctor on the telephone at the medical centre? 1 Extremely DISSATISFIED	Thinking about telephone access, How satisfied are you that you can talk to a doctor on the telephone at the medical centre? 2	Thinking about telephone access, How satisfied are you that you can talk to a doctor on the telephone at the medical centre? 3	Thinking about telephone access, How satisfied are you that you can talk to a doctor on the telephone at the medical centre? 4	Thinking about telephone access, How satisfied are you that you can talk to a doctor on the telephone at the medical centre? 5 Extremely SATISFIED	Thinking about telephone access, How satisfied are you that you can talk to a doctor on the telephone at the medical centre? Not Applicable

Comments & Suggestions

10. Physical Access. As you will know, we have very limited space for parking in and around the medical centre. We encourage staff to car-share or use alternative methods of transport and we have 2 disabled parking bays. We need to maintain access for regular emergency vehicles to the surgery or for doctors to get out on visits. We would value your ideas on how this situation may be improved with the resources we have.

	1 Extremely DISSATISFIED	2	3	4	5 Extremely SATISFIED
Thinking about physical access and car parking, how satisfied are you with access to the centre?	*Physical Access. As you will know, we have very limited space for parking in and around the medical centre. We encourage staff to car-share or use alternative methods of transport and we have 2 disabled parking bays. We need to maintain access for regular emergency vehicles to the surgery or for doctors to get out on visits. We would value your ideas on how this situation may be improved with the resources we have. Thinking about physical access and car parking, how satisfied are you with access to the centre? 1 Extremely DISSATISFIED	Thinking about physical access and car parking, how satisfied are you with access to the centre? 2	Thinking about physical access and car parking, how satisfied are you with access to the centre? 3	Thinking about physical access and car parking, how satisfied are you with access to the centre? 4	Thinking about physical access and car parking, how satisfied are you with access to the centre? 5 Extremely SATISFIED

Comments & Suggestions