Customer Service
Exit this survey
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Customer Service Representative
Yes
Somewhat
Neutral
Needs Improvement
No
Was customer service representative courteous, helpful and efficient
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Customer Service Representative Was customer service representative courteous, helpful and efficient Yes
Was customer service representative courteous, helpful and efficient Somewhat
Was customer service representative courteous, helpful and efficient Neutral
Was customer service representative courteous, helpful and efficient Needs Improvement
Was customer service representative courteous, helpful and efficient No
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Customer Service Representative
Efficiently & Effectively
With Minimum Delay
Casually
Indifferently
Rudely
Consider how your service request was handled
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Customer Service Representative Consider how your service request was handled Efficiently & Effectively
Consider how your service request was handled With Minimum Delay
Consider how your service request was handled Casually
Consider how your service request was handled Indifferently
Consider how your service request was handled Rudely
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Customer Service Representative
Yes
Not Sure
Wish They Called
No Call Was Possible
No Call Was Necessary
I was called to remind me when the technician was expected to arrive
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Customer Service Representative I was called to remind me when the technician was expected to arrive Yes
I was called to remind me when the technician was expected to arrive Not Sure
I was called to remind me when the technician was expected to arrive Wish They Called
I was called to remind me when the technician was expected to arrive No Call Was Possible
I was called to remind me when the technician was expected to arrive No Call Was Necessary
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Customer Service Representative
1st Class
2nd Class
3rd Class
4th Class
Unacceptable
Compared with other customer service representatives, Kelleher was
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Customer Service Representative Compared with other customer service representatives, Kelleher was 1st Class
Compared with other customer service representatives, Kelleher was 2nd Class
Compared with other customer service representatives, Kelleher was 3rd Class
Compared with other customer service representatives, Kelleher was 4th Class
Compared with other customer service representatives, Kelleher was Unacceptable
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Service Technician
Very Satisfied
Satisfied
Neutral
Dissatisfied
Very Dissatisfied
Arrived at scheduled time or called ahead to adjust arrival time
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Service Technician Arrived at scheduled time or called ahead to adjust arrival time Very Satisfied
Arrived at scheduled time or called ahead to adjust arrival time Satisfied
Arrived at scheduled time or called ahead to adjust arrival time Neutral
Arrived at scheduled time or called ahead to adjust arrival time Dissatisfied
Arrived at scheduled time or called ahead to adjust arrival time Very Dissatisfied
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Service Technician
Very Satisfied
Satisfied
Neutral
Dissatisfied
Very Dissatisfied
Effeciency and Effectiveness
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Service Technician Effeciency and Effectiveness Very Satisfied
Effeciency and Effectiveness Satisfied
Effeciency and Effectiveness Neutral
Effeciency and Effectiveness Dissatisfied
Effeciency and Effectiveness Very Dissatisfied
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Service Technician
Very Satisfied
Satisfied
Neutral
Dissatisfied
Very Dissatisfied
Clearly explained the problem and answered my questions
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Service Technician Clearly explained the problem and answered my questions Very Satisfied
Clearly explained the problem and answered my questions Satisfied
Clearly explained the problem and answered my questions Neutral
Clearly explained the problem and answered my questions Dissatisfied
Clearly explained the problem and answered my questions Very Dissatisfied
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Service Technician
Very Satisfied
Satisfied
Neutral
Dissatisfied
Very Dissatisfied
Respectful of person, pets and property
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Service Technician Respectful of person, pets and property Very Satisfied
Respectful of person, pets and property Satisfied
Respectful of person, pets and property Neutral
Respectful of person, pets and property Dissatisfied
Respectful of person, pets and property Very Dissatisfied
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Service Technician
Very Satisfied
Satisfied
Neutral
Dissatisfied
Very Dissatisfied
Overall opinion of the Service visit
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Service Technician Overall opinion of the Service visit Very Satisfied
Overall opinion of the Service visit Satisfied
Overall opinion of the Service visit Neutral
Overall opinion of the Service visit Dissatisfied
Overall opinion of the Service visit Very Dissatisfied
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Kelleher Corporation
Yes
Probably Would
Neutral
Probably Would Not
Definitely Would Not
Overall I would recommend your company to others
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Kelleher Corporation Overall I would recommend your company to others Yes
Overall I would recommend your company to others Probably Would
Overall I would recommend your company to others Neutral
Overall I would recommend your company to others Probably Would Not
Overall I would recommend your company to others Definitely Would Not
COMMENTS
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