Elizabeth Courtauld Surgery Appointments Survey

1. Generally, how easy is it to get through to someone on the phone?

Generally, how easy is it to get through to someone on the phone? Very easy

Fairly easy

Not very easy

Not at all easy

Haven't tried

2. How helpful do you find the receptionists?

How helpful do you find the receptionists? Very helpful

Fairly helpful

Not very helpful

Not at all helpful

Don't know

3. How do you normally book your appointments to see a GP or nurse at the surgery?
(Please tick all the boxes that apply to you)

How do you normally book your appointments to see a GP or nurse at the surgery? (Please tick all the boxes that apply to you) In person

By phone

By fax machine

Online

Doesn’t apply

4. Which of the following methods would you prefer to use to book appointments?
(Please tick all the boxes that apply to you)

Which of the following methods would you prefer to use to book appointments? (Please tick all the boxes that apply to you) In person

By phone

By fax

Online

No preference

5. How long after your appointment time do you normally wait to be seen?

How long after your appointment time do you normally wait to be seen? I don’t normally have appointments at a particular time

Less than 5 minutes

5 to 15 minutes

More than 15 minutes

Can’t remember

6. If you weren’t able to get an appointment or the appointment you were offered wasn’t
convenient, why was that?
(Please tick all the boxes that apply to you)

If you weren’t able to get an appointment or the appointment you were offered wasn’t convenient, why was that? (Please tick all the boxes that apply to you) There weren’t any appointments for the day I wanted

There weren’t any appointments for the time I wanted

I couldn’t see my preferred GP

I couldn’t book ahead

Another reason

Not applicable

7. What did you do on that occasion?

What did you do on that occasion? Went to the appointment I was offered

Got an appointment for a different day

Had a consultation over the phone

Went to A&E / a walk-in centre

Saw a pharmacist

Decided to contact my surgery another time

Didn’t see or speak to anyone

Not applicable

8. Overall, how would you describe your experience of making an appointment?

Overall, how would you describe your experience of making an appointment? Very good

Fairly good

Neither good nor poor

Fairly poor

Very poor

9. We are open 8.30am – 6.30pm (Monday, Thursday and Friday) and 8.30am – 8.00pm(Tuesday and Wednesday). How satisfied are you with these opening hours?

We are open 8.30am – 6.30pm (Monday, Thursday and Friday) and 8.30am – 8.00pm(Tuesday and Wednesday). How satisfied are you with these opening hours? Very satisfied

Fairly satisfied

Neither satisfied nor dissatisfied

Fairly dissatisfied

Very dissatisfied

10. Which of the following additional opening times would make it easier for you to see or speak to someone? (Please tick all the boxes that apply to you)

Which of the following additional opening times would make it easier for you to see or speak to someone? (Please tick all the boxes that apply to you) Before 8am

At lunchtime

After 6.30pm on Monday, Thursday or Friday

On a Saturday

On a Sunday

None of these

Elizabeth Courtauld Surgery AppointmentsExit this survey