Poplar Creek Customer Satisfaction Survey
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How Are We Doing at Poplar Creek Golf Course?
We're committed to monitoring the quality of our golf course and the services we provide, as part of our continuous improvement process. We would appreciate your feedback on our performance. Please answer the following questions based on your last visit to Poplar Creek. The survey takes just a few minutes to complete.
Each survey respondent who leaves his or her email address will be entered into a monthly drawing for a foursome of golf
. All submissions are anonymous and will not be used for any purpose other than our review.
1
. Please rate the following aspects of Poplar Creek Golf Course:
Excellent
Good
Adequate
Poor
Unacceptable
N/A
Overall course conditions
*
Please rate the following aspects of Poplar Creek Golf Course: Overall course conditions Excellent
Overall course conditions Good
Overall course conditions Adequate
Overall course conditions Poor
Overall course conditions Unacceptable
Overall course conditions N/A
Customer service
Customer service Excellent
Customer service Good
Customer service Adequate
Customer service Poor
Customer service Unacceptable
Customer service N/A
Quality of practice facilities
Quality of practice facilities Excellent
Quality of practice facilities Good
Quality of practice facilities Adequate
Quality of practice facilities Poor
Quality of practice facilities Unacceptable
Quality of practice facilities N/A
Tee time availability
Tee time availability Excellent
Tee time availability Good
Tee time availability Adequate
Tee time availability Poor
Tee time availability Unacceptable
Tee time availability N/A
On course services (restrooms, drinking water, ball washers)
On course services (restrooms, drinking water, ball washers) Excellent
On course services (restrooms, drinking water, ball washers) Good
On course services (restrooms, drinking water, ball washers) Adequate
On course services (restrooms, drinking water, ball washers) Poor
On course services (restrooms, drinking water, ball washers) Unacceptable
On course services (restrooms, drinking water, ball washers) N/A
Clubhouse amenities (golf shop, restaurant, bar)
Clubhouse amenities (golf shop, restaurant, bar) Excellent
Clubhouse amenities (golf shop, restaurant, bar) Good
Clubhouse amenities (golf shop, restaurant, bar) Adequate
Clubhouse amenities (golf shop, restaurant, bar) Poor
Clubhouse amenities (golf shop, restaurant, bar) Unacceptable
Clubhouse amenities (golf shop, restaurant, bar) N/A
Overall value
Overall value Excellent
Overall value Good
Overall value Adequate
Overall value Poor
Overall value Unacceptable
Overall value N/A
Overall enjoyment
Overall enjoyment Excellent
Overall enjoyment Good
Overall enjoyment Adequate
Overall enjoyment Poor
Overall enjoyment Unacceptable
Overall enjoyment N/A
2
. Please rate the following aspects of Poplar Creek golf course:
Excellent
Good
Adequate
Poor
Unacceptable
N/A
Condition of greens
*
Please rate the following aspects of Poplar Creek golf course: Condition of greens Excellent
Condition of greens Good
Condition of greens Adequate
Condition of greens Poor
Condition of greens Unacceptable
Condition of greens N/A
Condition of fairways
Condition of fairways Excellent
Condition of fairways Good
Condition of fairways Adequate
Condition of fairways Poor
Condition of fairways Unacceptable
Condition of fairways N/A
Condition of tees
Condition of tees Excellent
Condition of tees Good
Condition of tees Adequate
Condition of tees Poor
Condition of tees Unacceptable
Condition of tees N/A
Condition of rough
Condition of rough Excellent
Condition of rough Good
Condition of rough Adequate
Condition of rough Poor
Condition of rough Unacceptable
Condition of rough N/A
Condition of bunkers
Condition of bunkers Excellent
Condition of bunkers Good
Condition of bunkers Adequate
Condition of bunkers Poor
Condition of bunkers Unacceptable
Condition of bunkers N/A
Condition of cart paths
Condition of cart paths Excellent
Condition of cart paths Good
Condition of cart paths Adequate
Condition of cart paths Poor
Condition of cart paths Unacceptable
Condition of cart paths N/A
Condition of golf cars
Condition of golf cars Excellent
Condition of golf cars Good
Condition of golf cars Adequate
Condition of golf cars Poor
Condition of golf cars Unacceptable
Condition of golf cars N/A
Pace of play
Pace of play Excellent
Pace of play Good
Pace of play Adequate
Pace of play Poor
Pace of play Unacceptable
Pace of play N/A
Speed of greens
Speed of greens Excellent
Speed of greens Good
Speed of greens Adequate
Speed of greens Poor
Speed of greens Unacceptable
Speed of greens N/A
3
. Please rate the following aspects of the Poplar Creek golf shop:
Excellent
Good
Adequate
Poor
Unacceptable
N/A
Quality of merchandise
*
Please rate the following aspects of the Poplar Creek golf shop: Quality of merchandise Excellent
Quality of merchandise Good
Quality of merchandise Adequate
Quality of merchandise Poor
Quality of merchandise Unacceptable
Quality of merchandise N/A
Selection of merchandise
Selection of merchandise Excellent
Selection of merchandise Good
Selection of merchandise Adequate
Selection of merchandise Poor
Selection of merchandise Unacceptable
Selection of merchandise N/A
Price
Price Excellent
Price Good
Price Adequate
Price Poor
Price Unacceptable
Price N/A
Customer service
Customer service Excellent
Customer service Good
Customer service Adequate
Customer service Poor
Customer service Unacceptable
Customer service N/A
Availability of special orders
Availability of special orders Excellent
Availability of special orders Good
Availability of special orders Adequate
Availability of special orders Poor
Availability of special orders Unacceptable
Availability of special orders N/A
4
. Please rate the following aspects of the Poplar Creek Grill:
Excellent
Good
Adequate
Poor
Unacceptable
N/A
Quality of food
*
Please rate the following aspects of the Poplar Creek Grill: Quality of food Excellent
Quality of food Good
Quality of food Adequate
Quality of food Poor
Quality of food Unacceptable
Quality of food N/A
Selection of food
Selection of food Excellent
Selection of food Good
Selection of food Adequate
Selection of food Poor
Selection of food Unacceptable
Selection of food N/A
Price
Price Excellent
Price Good
Price Adequate
Price Poor
Price Unacceptable
Price N/A
Service
Service Excellent
Service Good
Service Adequate
Service Poor
Service Unacceptable
Service N/A
Cleanliness
Cleanliness Excellent
Cleanliness Good
Cleanliness Adequate
Cleanliness Poor
Cleanliness Unacceptable
Cleanliness N/A
5
. Overall, how do you rate the quality of your last golf experience at Poplar Creek Golf Course?
Overall, how do you rate the quality of your last golf experience at Poplar Creek Golf Course?
Excellent
Good
Fair
Poor
Unacceptable
6
. On a 1-10 scale, with 10 being extremely likely and 1 being extremely unlikely, how likely is it you would recommend Poplar Creek Golf Course to a friend, colleague, or family member?
10
9
8
7
6
5
4
3
2
1
Ratings
*
On a 1-10 scale, with 10 being extremely likely and 1 being extremely unlikely, how likely is it you would recommend Poplar Creek Golf Course to a friend, colleague, or family member? Ratings 10
Ratings 9
Ratings 8
Ratings 7
Ratings 6
Ratings 5
Ratings 4
Ratings 3
Ratings 2
Ratings 1
If you answered 6 or less, please tell us why:
7
. The last time that you played at our course was a:
The last time that you played at our course was a:
Weekday (M-F)
Weekend (Sat.-Sun.)
8
. What are the primary barriers to playing Poplar Creek Golf Course more often? Choose up to three:
What are the primary barriers to playing Poplar Creek Golf Course more often? Choose up to three:
I don't have enough time
Price
Pace of play
Speed of greens (too slow or too fast)
Proximity to home/work
Course conditions
Course is not challenging enough
Weather
Lack of practice area
Other (please specify)
9
. How many rounds have you played at Poplar Creek Golf Course in the past 12 months? Please enter as a single whole number.
How many rounds have you played at Poplar Creek Golf Course in the past 12 months? Please enter as a single whole number.
10
. Considering the past 12 months, how have you made your tee time reservations at Poplar Creek Golf Course? Choose all that apply.
Considering the past 12 months, how have you made your tee time reservations at Poplar Creek Golf Course? Choose all that apply.
"Tee Times Online" link on the Poplar Creek web site
In person at the golf shop
By phone
I just walked up without a reservation
On GolfNow.com
11
. How many total rounds have you played in the past 12 months? Please enter as a single whole number.
How many total rounds have you played in the past 12 months? Please enter as a single whole number.
12
. What is your gender?
What is your gender?
Male
Female
13
. What is your age group?
What is your age group?
1-17
18-34
35-54
55-64
65 and older
14
. What is your home zip code?
What is your home zip code?
15
. If you would like us to send you information on our programs or specials at Poplar Creek Golf Course, and qualify you for our monthly survey participation drawing, please provide us your e-mail address. We will not sell or rent your e-mail to other parties.
If you would like us to send you information on our programs or specials at Poplar Creek Golf Course, and qualify you for our monthly survey participation drawing, please provide us your e-mail address. We will not sell or rent your e-mail to other parties.
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