509 Technologies Survey

509 Technologies - Please Tell Us What You Think!

This is an anonymous survey 509 Technologies uses to improve the products and services we provide you. 9 questions are included with an option to provide your contact information if you would like us to contact you. We estimate the survey will take 5-10 minutes to complete and sincerely appreciate your honest feedback.

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1. Are you a current or past user of 509 Technologies high speed personalization solutions?

Are you a current or past user of 509 Technologies high speed personalization solutions? Yes

Optional Comments

2. Which of the following 509 Technologies solutions have you worked with?

Which of the following 509 Technologies solutions have you worked with? DOD Card Personalization System

Thermal Card Personalization System

Lookup and Encode/Verification System

Card Verification System

Integrated Magstripe Encode/Verification System

High Speed Thermal Print System

Affixing Encode/Verification System

None

3. Which statement best describes your understanding of 509 Technologies (please check only one)?

Which statement best describes your understanding of 509 Technologies (please check only one)? A manufacturer of high speed card personalization systems that competes with Atlantic Zeiser, CPST and Profold.

A custom designer and manufacturer of high speed personalization solutions for card products, promotional products and web products.

An innovative leader in the design and manufacture of high speed personalization solutions.

A card transport, magnetic stripe encoding, printer, scanner/camera and labeler integrator.

A magnetic stripe application and encoding specialist that also performs some system integration work.

Other (please specify)

4. What is your overall perception of 509 Technologies?

	Poor	Below Average	Average	Above Average	Excellent
Reputable Company	*What is your overall perception of 509 Technologies? Reputable Company Poor	Reputable Company Below Average	Reputable Company Average	Reputable Company Above Average	Reputable Company Excellent
Product Quality	Product Quality Poor	Product Quality Below Average	Product Quality Average	Product Quality Above Average	Product Quality Excellent
Onsite Service Quality	Onsite Service Quality Poor	Onsite Service Quality Below Average	Onsite Service Quality Average	Onsite Service Quality Above Average	Onsite Service Quality Excellent
Delivery	Delivery Poor	Delivery Below Average	Delivery Average	Delivery Above Average	Delivery Excellent
Customer Service (when calling 509)	Customer Service (when calling 509) Poor	Customer Service (when calling 509) Below Average	Customer Service (when calling 509) Average	Customer Service (when calling 509) Above Average	Customer Service (when calling 509) Excellent
Sales Responsiveness	Sales Responsiveness Poor	Sales Responsiveness Below Average	Sales Responsiveness Average	Sales Responsiveness Above Average	Sales Responsiveness Excellent

5. How do you rate our product quality?

	Poor	Below Average	Average	Above Average	Excellent
Transport Reliability	*How do you rate our product quality? Transport Reliability Poor	Transport Reliability Below Average	Transport Reliability Average	Transport Reliability Above Average	Transport Reliability Excellent
Changeover Simplicity	Changeover Simplicity Poor	Changeover Simplicity Below Average	Changeover Simplicity Average	Changeover Simplicity Above Average	Changeover Simplicity Excellent
Software Stability	Software Stability Poor	Software Stability Below Average	Software Stability Average	Software Stability Above Average	Software Stability Excellent
Software Ease-of-Use	Software Ease-of-Use Poor	Software Ease-of-Use Below Average	Software Ease-of-Use Average	Software Ease-of-Use Above Average	Software Ease-of-Use Excellent
Network Communications	Network Communications Poor	Network Communications Below Average	Network Communications Average	Network Communications Above Average	Network Communications Excellent
General System Maintenance	General System Maintenance Poor	General System Maintenance Below Average	General System Maintenance Average	General System Maintenance Above Average	General System Maintenance Excellent
Documentation	Documentation Poor	Documentation Below Average	Documentation Average	Documentation Above Average	Documentation Excellent

Specific product quality improvement recommendations?

6. How do you rate our quality of service?

	Poor	Below Average	Average	Above Average	Excellent
Customer Service (ease of speaking with a technician, or receiving a return call, when you call the 509 office)	*How do you rate our quality of service? Customer Service (ease of speaking with a technician, or receiving a return call, when you call the 509 office) Poor	Customer Service (ease of speaking with a technician, or receiving a return call, when you call the 509 office) Below Average	Customer Service (ease of speaking with a technician, or receiving a return call, when you call the 509 office) Average	Customer Service (ease of speaking with a technician, or receiving a return call, when you call the 509 office) Above Average	Customer Service (ease of speaking with a technician, or receiving a return call, when you call the 509 office) Excellent
Onsite Service Response	Onsite Service Response Poor	Onsite Service Response Below Average	Onsite Service Response Average	Onsite Service Response Above Average	Onsite Service Response Excellent
Troubleshooting and Problem Resolution	Troubleshooting and Problem Resolution Poor	Troubleshooting and Problem Resolution Below Average	Troubleshooting and Problem Resolution Average	Troubleshooting and Problem Resolution Above Average	Troubleshooting and Problem Resolution Excellent
Service Visit Documentation	Service Visit Documentation Poor	Service Visit Documentation Below Average	Service Visit Documentation Average	Service Visit Documentation Above Average	Service Visit Documentation Excellent
Service Visit Follow Up (to insure problem is resolved)	Service Visit Follow Up (to insure problem is resolved) Poor	Service Visit Follow Up (to insure problem is resolved) Below Average	Service Visit Follow Up (to insure problem is resolved) Average	Service Visit Follow Up (to insure problem is resolved) Above Average	Service Visit Follow Up (to insure problem is resolved) Excellent

Specific service quality improvement recommendations?

7. Are you interested in learning more about 509 Technologies Annual Preventive Maintenance Agreements (PMA's), which include 2 scheduled preventive service visits (labor, parts & travel), all unscheduled service (labor & parts), unlimited telephone support, and quarterly encoding reports?

Are you interested in learning more about 509 Technologies Annual Preventive Maintenance Agreements (PMA's), which include 2 scheduled preventive service visits (labor, parts & travel), all unscheduled service (labor & parts), unlimited telephone support, and quarterly encoding reports? Yes (see my contact information below)

8. How likely are you to contact 509 Technologies should you have any of these personalization requirements?

	Not Likely	Somewhat Likely	Definitely
Comprehensive Card Personalization System	*How likely are you to contact 509 Technologies should you have any of these personalization requirements? Comprehensive Card Personalization System Not Likely	Comprehensive Card Personalization System Somewhat Likely	Comprehensive Card Personalization System Definitely
Magetic Stripe Application System	Magetic Stripe Application System Not Likely	Magetic Stripe Application System Somewhat Likely	Magetic Stripe Application System Definitely
Magnetic Stripe Encode/Verification System	Magnetic Stripe Encode/Verification System Not Likely	Magnetic Stripe Encode/Verification System Somewhat Likely	Magnetic Stripe Encode/Verification System Definitely
DOD Print System	DOD Print System Not Likely	DOD Print System Somewhat Likely	DOD Print System Definitely
High Speed Thermal Print System	High Speed Thermal Print System Not Likely	High Speed Thermal Print System Somewhat Likely	High Speed Thermal Print System Definitely
Read & Print/Encode System	Read & Print/Encode System Not Likely	Read & Print/Encode System Somewhat Likely	Read & Print/Encode System Definitely
Scanner/Camera Verification System	Scanner/Camera Verification System Not Likely	Scanner/Camera Verification System Somewhat Likely	Scanner/Camera Verification System Definitely
Custom Integration (into existing processes of above personalization components)	Custom Integration (into existing processes of above personalization components) Not Likely	Custom Integration (into existing processes of above personalization components) Somewhat Likely	Custom Integration (into existing processes of above personalization components) Definitely

9. What personalization solutions are you looking for today that you believe 509 Technologies may be able to help you with?

What personalization solutions are you looking for today that you believe 509 Technologies may be able to help you with?

10. If you would like us to contact you, please complete the information below. Otherwise, this survey will be anonymous.

If you would like us to contact you, please complete the information below. Otherwise, this survey will be anonymous. First Name
Last Name
Company
Address 1
Address 2
City
State
Zip Code
Email Address
Telephone Number
Subject

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