Recreation Department Customer Satisfaction SurveyRecreation Department Customer Satisfaction Survey

1. Are you a Mono County or Mammoth Lakes resident?

Are you a Mono County or Mammoth Lakes resident? Yes

If NO, in what County/City do you reside?

2. Have you ever participated in any of our programs before or used our facilities before?

Have you ever participated in any of our programs before or used our facilities before? Yes

If YES, which ones?

3. Which park, facility, field and/or program do you wish to comment on?

Which park, facility, field and/or program do you wish to comment on?

4. How did we do? Please rate the following: (1=Poor to 5=Excellent)

	1	2	3	4	5
Availability of Information	*How did we do? Please rate the following: (1=Poor to 5=Excellent) Availability of Information 1	Availability of Information 2	Availability of Information 3	Availability of Information 4	Availability of Information 5
Customer Service	Customer Service 1	Customer Service 2	Customer Service 3	Customer Service 4	Customer Service 5
Registration Process	Registration Process 1	Registration Process 2	Registration Process 3	Registration Process 4	Registration Process 5
Cost (value for money)	Cost (value for money) 1	Cost (value for money) 2	Cost (value for money) 3	Cost (value for money) 4	Cost (value for money) 5
Quality of Instruction	Quality of Instruction 1	Quality of Instruction 2	Quality of Instruction 3	Quality of Instruction 4	Quality of Instruction 5
Condition of Fields /Facilities	Condition of Fields /Facilities 1	Condition of Fields /Facilities 2	Condition of Fields /Facilities 3	Condition of Fields /Facilities 4	Condition of Fields /Facilities 5
Met Expectations	Met Expectations 1	Met Expectations 2	Met Expectations 3	Met Expectations 4	Met Expectations 5
Overall Satisfaction	Overall Satisfaction 1	Overall Satisfaction 2	Overall Satisfaction 3	Overall Satisfaction 4	Overall Satisfaction 5

5. Would you re-register for the program or return to the park, facility and/or field based on your experience?

Would you re-register for the program or return to the park, facility and/or field based on your experience? Yes

If NO, why not?

6. How did you find out about the program(s)?

How did you find out about the program(s)? "Recreation this Week"

Flyers/Poster/Rack Cards

Internet/Social Media

Newspaper/magazines

Radio

Recreation Guide

Referral

Town Website

7. What other program(s) and/or facilities would you like to see offered?

What other program(s) and/or facilities would you like to see offered?

8. Please use this space to provide any comments that you feel will help us provide better service to our patrons.

Please use this space to provide any comments that you feel will help us provide better service to our patrons.

9. Would you like:

Would you like: a member of our staff to contact you?

to be added to our email list?

more information on becoming a paid contract instructor?

If YES, please enter your contact information here: (Name, email, phone number)

Recreation Department Customer Satisfaction Survey