LBEMC Client Survey

1.

Loomis Basin Equine Medical Center is committed to providing you and your horses best in class service and care. We greatly value your feedback in our efforts toward continual improvement. We appreciate you taking the time to complete this survey and will be sending you a coupon for $10.00 off your next procedure of $100.00 or more.

1. Is this the first time you have used Loomis Basin Equine Medical Center (LBEMC) for your veterinary services?

Is this the first time you have used Loomis Basin Equine Medical Center (LBEMC) for your veterinary services? Yes, this is my first time

No, I have used LBEMC in the past

2. Where was your horse seen?

Where was your horse seen? At LBEMC

Where my horse is kept

Other (please specify)

3. How would you rate your overall level of satisfaction with LBEMC?

How would you rate your overall level of satisfaction with LBEMC? Highly Satisfied

Satisfied

Neutral

Dissatisfied

Highly Dissatisfied

4. Please rate your satisfaction with each part of your experience with LBEMC:

	Highly Satisfied	Satisfied	Neutral	Dissatisfied	Highly Dissatisfied	N/A
Professionalism while scheduling on the phone	Please rate your satisfaction with each part of your experience with LBEMC: Professionalism while scheduling on the phone Highly Satisfied	Professionalism while scheduling on the phone Satisfied	Professionalism while scheduling on the phone Neutral	Professionalism while scheduling on the phone Dissatisfied	Professionalism while scheduling on the phone Highly Dissatisfied	Professionalism while scheduling on the phone N/A
Availability of desired Doctor	Availability of desired Doctor Highly Satisfied	Availability of desired Doctor Satisfied	Availability of desired Doctor Neutral	Availability of desired Doctor Dissatisfied	Availability of desired Doctor Highly Dissatisfied	Availability of desired Doctor N/A
Courtesy of the Doctor(s)	Courtesy of the Doctor(s) Highly Satisfied	Courtesy of the Doctor(s) Satisfied	Courtesy of the Doctor(s) Neutral	Courtesy of the Doctor(s) Dissatisfied	Courtesy of the Doctor(s) Highly Dissatisfied	Courtesy of the Doctor(s) N/A
Courtesy of the Technicians and Staff	Courtesy of the Technicians and Staff Highly Satisfied	Courtesy of the Technicians and Staff Satisfied	Courtesy of the Technicians and Staff Neutral	Courtesy of the Technicians and Staff Dissatisfied	Courtesy of the Technicians and Staff Highly Dissatisfied	Courtesy of the Technicians and Staff N/A
Cleanliness of LBEMC	Cleanliness of LBEMC Highly Satisfied	Cleanliness of LBEMC Satisfied	Cleanliness of LBEMC Neutral	Cleanliness of LBEMC Dissatisfied	Cleanliness of LBEMC Highly Dissatisfied	Cleanliness of LBEMC N/A
Ability of LBEMC to answer my questions	Ability of LBEMC to answer my questions Highly Satisfied	Ability of LBEMC to answer my questions Satisfied	Ability of LBEMC to answer my questions Neutral	Ability of LBEMC to answer my questions Dissatisfied	Ability of LBEMC to answer my questions Highly Dissatisfied	Ability of LBEMC to answer my questions N/A
Clearly explained aftercare instructions	Clearly explained aftercare instructions Highly Satisfied	Clearly explained aftercare instructions Satisfied	Clearly explained aftercare instructions Neutral	Clearly explained aftercare instructions Dissatisfied	Clearly explained aftercare instructions Highly Dissatisfied	Clearly explained aftercare instructions N/A
Value received for price paid	Value received for price paid Highly Satisfied	Value received for price paid Satisfied	Value received for price paid Neutral	Value received for price paid Dissatisfied	Value received for price paid Highly Dissatisfied	Value received for price paid N/A
Ease of checkout	Ease of checkout Highly Satisfied	Ease of checkout Satisfied	Ease of checkout Neutral	Ease of checkout Dissatisfied	Ease of checkout Highly Dissatisfied	Ease of checkout N/A

5. I use LBEMC for the following services when needed:
(please check all that apply)

I use LBEMC for the following services when needed: (please check all that apply) Wellness and Preventative Care

Dentistry

Lameness

Pre-Purchase Examination

Surgery

Reproduction

Emergency

Lay Up/Rehabilitation

Dermatology

Opthalmology

Diagnostic Ultrasound

Oncology/Chemotherapy

6. What is the main reason for choosing LBEMC for your veterinary care?

What is the main reason for choosing LBEMC for your veterinary care? Prior Experience

Recommended by a friend

Recommended by another veterinarian

Quality Medical Care

Community Reputation

Doctors with Boarded Credentials

Other (please specify)

7. Do you plan to continue using our services?

Do you plan to continue using our services? Yes

8. Have you ever recommended us to others?

Have you ever recommended us to others? Yes

9. Which of the following services would you like to see LBEMC offer in the next 2 years?
(Please check all that apply)

Which of the following services would you like to see LBEMC offer in the next 2 years? (Please check all that apply) MRI

Bone Scan

CT Scan

Stallion Services

Other (please specify)

10. What key things can LBEMC do to better serve you and your horses in the future?

What key things can LBEMC do to better serve you and your horses in the future?

11. I would like to learn more about the following topic(s) at future LBEMC Educational Events:

I would like to learn more about the following topic(s) at future LBEMC Educational Events:

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LBEMC Client Survey

1.

1. Is this the first time you have used Loomis Basin Equine Medical Center (LBEMC) for your veterinary services?

2. Where was your horse seen?

3. How would you rate your overall level of satisfaction with LBEMC?

4. Please rate your satisfaction with each part of your experience with LBEMC:

5. I use LBEMC for the following services when needed:(please check all that apply)

6. What is the main reason for choosing LBEMC for your veterinary care?

7. Do you plan to continue using our services?

8. Have you ever recommended us to others?

9. Which of the following services would you like to see LBEMC offer in the next 2 years?(Please check all that apply)

10. What key things can LBEMC do to better serve you and your horses in the future?

11. I would like to learn more about the following topic(s) at future LBEMC Educational Events:

5. I use LBEMC for the following services when needed:
(please check all that apply)

9. Which of the following services would you like to see LBEMC offer in the next 2 years?
(Please check all that apply)