Vernon Township Customer Service Survey

1. This survey has been designed to measure how satisfied residents and others doing business with the township are with the manner in which township services are provided. You should complete this survey based upon your most recent contact or interaction with the township.

How Satisfied were you with:

	Completely Satisfied	Very Satisfied	Satisfied	Somewhat Satisfied	Not Satisfied
Employee courtesy*	This survey has been designed to measure how satisfied residents and others doing business with the township are with the manner in which township services are provided. You should complete this survey based upon your most recent contact or interaction with the township. How Satisfied were you with: Employee courtesy Completely Satisfied	Employee courtesy* Very Satisfied	Employee courtesy* Satisfied	Employee courtesy* Somewhat Satisfied	Employee courtesy* Not Satisfied
Employee knowledge*	Employee knowledge* Completely Satisfied	Employee knowledge* Very Satisfied	Employee knowledge* Satisfied	Employee knowledge* Somewhat Satisfied	Employee knowledge* Not Satisfied
Employee response time*	Employee response time* Completely Satisfied	Employee response time* Very Satisfied	Employee response time* Satisfied	Employee response time* Somewhat Satisfied	Employee response time* Not Satisfied
Overall service*	Overall service* Completely Satisfied	Overall service* Very Satisfied	Overall service* Satisfied	Overall service* Somewhat Satisfied	Overall service* Not Satisfied

2. What type of contact or interaction did you have?

	Yes
visit to municipal offices	*What type of contact or interaction did you have? visit to municipal offices Yes
e-mail exchange	e-mail exchange Yes
written correspondence	written correspondence Yes
on-site inspection/visit	on-site inspection/visit Yes
public meeting	public meeting Yes

Other (please specify)

3. If you had an appointment, did the township
employee arrive during the scheduled time?

If you had an appointment, did the township employee arrive during the scheduled time? Yes

4. Did the township employee display a professional manner?

Did the township employee display a professional manner? Yes

Somewhat

Other (please specify)

5. Are you a ?:

Are you a ?: resident

business owner

community organization

land owner

vendor

contractor

Other (please specify)

6. Were your questions/issues addressed in a timely manner?

Were your questions/issues addressed in a timely manner? Yes

7. Would you like to be contacted by a Vernon Township personal to follow up on your concerns? If yes please type name and your number so we may contact you.

Would you like to be contacted by a Vernon Township personal to follow up on your concerns? If yes please type name and your number so we may contact you. No

Yes

Other (please specify)

8. What Department(s) did you visit?

What Department(s) did you visit? Building

Zoning

Municipal Court

Tax Assessor

Tax Collector

Department of Public Works

Animal Control

Health

Fire Prevention

Police Department

Manager

Clerk

Department of Community Affairs

Finance

Other (please specify)

9. What is the date of your interaction with Vernon Township?

	MM		DD		YYYY
Date	What is the date of your interaction with Vernon Township? Date Month	/	Day	/	Year

10. Please provide any additional comments or concerns:

Please provide any additional comments or concerns:

Vernon Township Customer Service Survey
Exit this survey

1. Default Section

2. What type of contact or interaction did you have?

3. If you had an appointment, did the township
employee arrive during the scheduled time?

4. Did the township employee display a professional manner?

5. Are you a ?:

6. Were your questions/issues addressed in a timely manner?

7. Would you like to be contacted by a Vernon Township personal to follow up on your concerns? If yes please type name and your number so we may contact you.

8. What Department(s) did you visit?

9. What is the date of your interaction with Vernon Township?

10. Please provide any additional comments or concerns:

Vernon Township Customer Service SurveyExit this survey

1. Default Section

2. What type of contact or interaction did you have?

3. If you had an appointment, did the townshipemployee arrive during the scheduled time?

4. Did the township employee display a professional manner?

5. Are you a ?:

6. Were your questions/issues addressed in a timely manner?

7. Would you like to be contacted by a Vernon Township personal to follow up on your concerns? If yes please type name and your number so we may contact you.

8. What Department(s) did you visit?

9. What is the date of your interaction with Vernon Township?

10. Please provide any additional comments or concerns:

Vernon Township Customer Service Survey
Exit this survey

3. If you had an appointment, did the township
employee arrive during the scheduled time?