Friends feedback survey

1. Friends feedback survey

Thank you for taking the time to complete our survey

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* 1. Are you a Standard or Gold Friend?

Standard

Gold

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* 2. In what year did you join as Friend?

2010

2009

2008

2007

2006

2005 or before

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* 3. In 2009 how many times did you visit Chatsworth?

1-5

6-10

11-15

16-20

More than 20

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* 4. When visiting Chatsworth please indicate which attractions you visit most frequently

	Always	Sometimes	Never
House	House Always	House Sometimes	House Never
Garden	Garden Always	Garden Sometimes	Garden Never
Farmyard	Farmyard Always	Farmyard Sometimes	Farmyard Never

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* 5. When visiting Chatsworth please indicate which shops/restaurants you visit most frequently

	Always	Sometimes	Never
Orangery Gift Shop (at end of house tour)	Orangery Gift Shop (at end of house tour) Always	Orangery Gift Shop (at end of house tour) Sometimes	Orangery Gift Shop (at end of house tour) Never
Stables Shops	Stables Shops Always	Stables Shops Sometimes	Stables Shops Never
Carriage House Restaurant (self service)	Carriage House Restaurant (self service) Always	Carriage House Restaurant (self service) Sometimes	Carriage House Restaurant (self service) Never
Cavendish Rooms	Cavendish Rooms Always	Cavendish Rooms Sometimes	Cavendish Rooms Never
Farm Shop at Pilsley	Farm Shop at Pilsley Always	Farm Shop at Pilsley Sometimes	Farm Shop at Pilsley Never
Flora's Temple Coffee shop	Flora's Temple Coffee shop Always	Flora's Temple Coffee shop Sometimes	Flora's Temple Coffee shop Never
Picnic Shop	Picnic Shop Always	Picnic Shop Sometimes	Picnic Shop Never
Farmyard Cafe	Farmyard Cafe Always	Farmyard Cafe Sometimes	Farmyard Cafe Never

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* 6. Thinking about the reasons why you joined as a Friend of Chatsworth, please put these in order of priority where is 1 is most important and 6 is the least important

	1	2	3	4	5	6	N/A
I go to Chatsworth so often it is cheaper for me to join as a Friend	I go to Chatsworth so often it is cheaper for me to join as a Friend 1	I go to Chatsworth so often it is cheaper for me to join as a Friend 2	I go to Chatsworth so often it is cheaper for me to join as a Friend 3	I go to Chatsworth so often it is cheaper for me to join as a Friend 4	I go to Chatsworth so often it is cheaper for me to join as a Friend 5	I go to Chatsworth so often it is cheaper for me to join as a Friend 6	I go to Chatsworth so often it is cheaper for me to join as a Friend N/A
To feel part of Chatsworth	To feel part of Chatsworth 1	To feel part of Chatsworth 2	To feel part of Chatsworth 3	To feel part of Chatsworth 4	To feel part of Chatsworth 5	To feel part of Chatsworth 6	To feel part of Chatsworth N/A
To make a contribution to the charity	To make a contribution to the charity 1	To make a contribution to the charity 2	To make a contribution to the charity 3	To make a contribution to the charity 4	To make a contribution to the charity 5	To make a contribution to the charity 6	To make a contribution to the charity N/A
To bring friends and family to a beautiful place all year round	To bring friends and family to a beautiful place all year round 1	To bring friends and family to a beautiful place all year round 2	To bring friends and family to a beautiful place all year round 3	To bring friends and family to a beautiful place all year round 4	To bring friends and family to a beautiful place all year round 5	To bring friends and family to a beautiful place all year round 6	To bring friends and family to a beautiful place all year round N/A
The membership was a gift	The membership was a gift 1	The membership was a gift 2	The membership was a gift 3	The membership was a gift 4	The membership was a gift 5	The membership was a gift 6	The membership was a gift N/A
To keep my children entertained	To keep my children entertained 1	To keep my children entertained 2	To keep my children entertained 3	To keep my children entertained 4	To keep my children entertained 5	To keep my children entertained 6	To keep my children entertained N/A

Other (please specify)

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* 7. Please show how strongly you agree or disagree with the following statements

	Strongly agree	Agree	Neither agree or disagree	Disagree	Strongly disagree
My Friends membership is good value for money	My Friends membership is good value for money Strongly agree	My Friends membership is good value for money Agree	My Friends membership is good value for money Neither agree or disagree	My Friends membership is good value for money Disagree	My Friends membership is good value for money Strongly disagree
I feel well informed about Chatsworth events and news	I feel well informed about Chatsworth events and news Strongly agree	I feel well informed about Chatsworth events and news Agree	I feel well informed about Chatsworth events and news Neither agree or disagree	I feel well informed about Chatsworth events and news Disagree	I feel well informed about Chatsworth events and news Strongly disagree
I understand how my membership fee supports the charity	I understand how my membership fee supports the charity Strongly agree	I understand how my membership fee supports the charity Agree	I understand how my membership fee supports the charity Neither agree or disagree	I understand how my membership fee supports the charity Disagree	I understand how my membership fee supports the charity Strongly disagree
Being a Friend of Chatsworth makes me feel special when I visit	Being a Friend of Chatsworth makes me feel special when I visit Strongly agree	Being a Friend of Chatsworth makes me feel special when I visit Agree	Being a Friend of Chatsworth makes me feel special when I visit Neither agree or disagree	Being a Friend of Chatsworth makes me feel special when I visit Disagree	Being a Friend of Chatsworth makes me feel special when I visit Strongly disagree
I like to bring others when I visit	I like to bring others when I visit Strongly agree	I like to bring others when I visit Agree	I like to bring others when I visit Neither agree or disagree	I like to bring others when I visit Disagree	I like to bring others when I visit Strongly disagree

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* 8. What aspects of your Friends membership do you like the most?

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* 9. What aspects of your Friends membership do you like least, or would like to improve?

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* 10. Would you recommend becoming a Friend to one of your friends/colleagues? Tick which applies if we were to offer you an incentive as a 'thank you' for any introductions you make

An incentive would encourage me to refer

I'd do it anyway, but an incentive would be nice

An incentive is not necessary, I'd do it when I thought appropriate

I know quite a number of people who would enjoy Friends membership, but I don't feel comfortable suggesting it to them

I wouldn't like to recommend Friends to others

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* 11. Please rate your Friends membership overall

Very good

Good

Neither good nor poor

Poor

Very poor

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* 12. How often do you use the internet?

Often

Sometimes

Rarely

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* 13. Which websites do you visit most frequently?

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* 14. How often do you visit the Chatsworth website?

Once a week

Once a month

Once every three months

Once every six months

Once a year

Never

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* 15. Which areas of the website do you find most useful?

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* 16. Would you like to have an area of the Chatsworth website exclusively for Friends?

Yes

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* 17. If there was an area of the Chatsworth website exclusively for Friends, please indicate how often you would use the following:

	Often	Sometimes	Never
A discussion forum with other Friends and some experts on the history of the house and its contents	A discussion forum with other Friends and some experts on the history of the house and its contents Often	A discussion forum with other Friends and some experts on the history of the house and its contents Sometimes	A discussion forum with other Friends and some experts on the history of the house and its contents Never
A discussion forum with other Friends and some experts on the garden and gardening	A discussion forum with other Friends and some experts on the garden and gardening Often	A discussion forum with other Friends and some experts on the garden and gardening Sometimes	A discussion forum with other Friends and some experts on the garden and gardening Never
A discussion forum with other Friends and some experts on the farmyard and farming	A discussion forum with other Friends and some experts on the farmyard and farming Often	A discussion forum with other Friends and some experts on the farmyard and farming Sometimes	A discussion forum with other Friends and some experts on the farmyard and farming Never
A discussion forum with other Friends and some experts on food and the Farm Shop	A discussion forum with other Friends and some experts on food and the Farm Shop Often	A discussion forum with other Friends and some experts on food and the Farm Shop Sometimes	A discussion forum with other Friends and some experts on food and the Farm Shop Never
A discussion forum with other Friends and some experts on nature and wildlife	A discussion forum with other Friends and some experts on nature and wildlife Often	A discussion forum with other Friends and some experts on nature and wildlife Sometimes	A discussion forum with other Friends and some experts on nature and wildlife Never
Games and educational information for children	Games and educational information for children Often	Games and educational information for children Sometimes	Games and educational information for children Never
A blog by the Duke	A blog by the Duke Often	A blog by the Duke Sometimes	A blog by the Duke Never
A blog by our Head Gardener	A blog by our Head Gardener Often	A blog by our Head Gardener Sometimes	A blog by our Head Gardener Never
A blog by our Head Chef	A blog by our Head Chef Often	A blog by our Head Chef Sometimes	A blog by our Head Chef Never
An ideas section where Friends can make suggestions	An ideas section where Friends can make suggestions Often	An ideas section where Friends can make suggestions Sometimes	An ideas section where Friends can make suggestions Never

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* 18. Please indicate if you use any of the following websites

Facebook

Twitter

Trip Advisor

Flickr

Youtube

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* 19. Please indicate if you are a member of any of the following

National Trust

English Heritage

RHS

Woodland Trust

Landmark Trust

Caravan Club (or similar)

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* 20. Please indicate your age

Under 18

18-30

31-45

46-59

60+

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* 21. Would you be willing to participate in a research focus group to discuss new ideas with other Friends, either at, or near, Chatsworth?
If yes, please tick the time(s) that best suit you

Weekdays

Weekday evenings

Weekends

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* 22. If you answered 'Yes' to participating in a research focus group please complete the following details:

Name:

Postal Code:

Email Address:

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* 1. Are you a Standard or Gold Friend?

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* 2. In what year did you join as Friend?

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* 3. In 2009 how many times did you visit Chatsworth?

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* 4. When visiting Chatsworth please indicate which attractions you visit most frequently

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* 5. When visiting Chatsworth please indicate which shops/restaurants you visit most frequently

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* 6. Thinking about the reasons why you joined as a Friend of Chatsworth, please put these in order of priority where is 1 is most important and 6 is the least important

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* 7. Please show how strongly you agree or disagree with the following statements

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* 8. What aspects of your Friends membership do you like the most?

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* 9. What aspects of your Friends membership do you like least, or would like to improve?

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* 10. Would you recommend becoming a Friend to one of your friends/colleagues? Tick which applies if we were to offer you an incentive as a 'thank you' for any introductions you make

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* 11. Please rate your Friends membership overall

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* 12. How often do you use the internet?

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* 13. Which websites do you visit most frequently?

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* 14. How often do you visit the Chatsworth website?

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* 15. Which areas of the website do you find most useful?

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* 16. Would you like to have an area of the Chatsworth website exclusively for Friends?

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* 17. If there was an area of the Chatsworth website exclusively for Friends, please indicate how often you would use the following:

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* 18. Please indicate if you use any of the following websites

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* 19. Please indicate if you are a member of any of the following

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* 20. Please indicate your age

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* 21. Would you be willing to participate in a research focus group to discuss new ideas with other Friends, either at, or near, Chatsworth? If yes, please tick the time(s) that best suit you

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* 22. If you answered 'Yes' to participating in a research focus group please complete the following details:

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* 23. Please let us know any additional feedback you may have

* 21. Would you be willing to participate in a research focus group to discuss new ideas with other Friends, either at, or near, Chatsworth?
If yes, please tick the time(s) that best suit you