Customer Feedback Survey

Thank you for participating in our 10 question survey! We promise to get you back to your day momentarily!

At Murad we believe that customer service involves more than just saying "the customer is always right." We believe that excellent service involves respecting the rights you have as our valued customer. You have the right to let us know what you think. Only through your feedback can we learn what we're doing right and, more critically, how we can improve so as to ensure that the quality of our products and service exceeds your expectations. We appreciate your role in helping us become Better Every Day ™

Tell us about your experience with Murad Customer Care.

1. How impressed are you by the level of knowledge and expertise of our Certified Skincare Specialists?

Completely knocked my socks off!	I actually learned a thing or two	They could use a refresher course.	Do not pass "Go." Do not collect $200.
How impressed are you by the level of knowledge and expertise of our Certified Skincare Specialists? Completely knocked my socks off!	I actually learned a thing or two	They could use a refresher course.	Do not pass "Go." Do not collect $200.

2. Was the Certified Skincare Specialist that assisted you able to address your concerns?

Was the Certified Skincare Specialist that assisted you able to address your concerns? Yes

Most

Some

3. How happy are you with the way in which Murad Customer Care resolved your most recent concern?

100% a Happy Camper	They earn an "A" for effort	Better luck next time	Don't even get me started
How happy are you with the way in which Murad Customer Care resolved your most recent concern? 100% a Happy Camper	They earn an "A" for effort	Better luck next time	Don't even get me started

Please, give us your feedback on the Murad products you use.

4. How amazed are you by the overall quality of your Murad products?

How can I be a testimonial?!	They're better than most	Just average	They're probably going on the shelf
How amazed are you by the overall quality of your Murad products? How can I be a testimonial?!	They're better than most	Just average	They're probably going on the shelf

5. How satisfied are you with the value of your Murad products for the price you paid?

What a steal!	Hey, the proof is in the pudding	I think I'll pass	You want how much?!
How satisfied are you with the value of your Murad products for the price you paid? What a steal!	Hey, the proof is in the pudding	I think I'll pass	You want how much?!

Whether you prefer to contact us by phone, email, or live chat, we want to know about your Murad shopping experience.

6. Overall, how would you rate your shopping experience with Murad?

Totally WOW'd me!	Pretty darn good	Ugh, what a hassle	I'm shopping someplace else
Overall, how would you rate your shopping experience with Murad? Totally WOW'd me!	Pretty darn good	Ugh, what a hassle	I'm shopping someplace else

7. Overall, how happy are you with the benefits of your Club Membership?

VIP status all the way	Free and flexible, just what I like	What benefits?	How can I cancel my membership?
Overall, how happy are you with the benefits of your Club Membership? VIP status all the way	Free and flexible, just what I like	What benefits?	How can I cancel my membership?

8. How pleased are you with the promotions/specials Murad offers?

Murad totally spoils me!	Keep 'em comin'	Not worth it	Don't bother, I'll just toss them
How pleased are you with the promotions/specials Murad offers? Murad totally spoils me!	Keep 'em comin'	Not worth it	Don't bother, I'll just toss them

So, what do you think about Murad, really?

9. How likely are you to purchase from Murad again?

I can't live without my Murad!	Whenever I run out	Who knows...	Not even if they paid me
How likely are you to purchase from Murad again? I can't live without my Murad!	Whenever I run out	Who knows...	Not even if they paid me

10. How likely are you to recommend Murad to a friend or family member?

Yes! Definitely! Absolutely!	It might come up in conversation	Not so much	Recommend? ...more like warn
How likely are you to recommend Murad to a friend or family member? Yes! Definitely! Absolutely!	It might come up in conversation	Not so much	Recommend? ...more like warn

11. This survey is anonymous; however, we would love to hear about your personal experience, or about a particular agent that assisted you, please share your feedback here.

PLEASE NOTE: IF YOU NEED FUTHER ASSISTANCE OR ARE REQUESTING A REPLY, YOU MUST CALL CUSTOMER CARE AT 800-33-MURAD, OR EMAIL CUSTOMERSERVICE@MURAD.COM. SUBMITTING REQUESTS TO THIS SURVEY WILL NOT GENERATE A RESPONSE.

This survey is anonymous; however, we would love to hear about your personal experience, or about a particular agent that assisted you, please share your feedback here. PLEASE NOTE: IF YOU NEED FUTHER ASSISTANCE OR ARE REQUESTING A REPLY, YOU MUST CALL CUSTOMER CARE AT 800-33-MURAD, OR EMAIL CUSTOMERSERVICE@MURAD.COM. SUBMITTING REQUESTS TO THIS SURVEY WILL NOT GENERATE A RESPONSE.