Customer Feedback Survey

 
Thank you for participating in our 10 question survey! We promise to get you back to your day momentarily!

At Murad we believe that customer service involves more than just saying "the customer is always right." We believe that excellent service involves respecting the rights you have as our valued customer. You have the right to let us know what you think. Only through your feedback can we learn what we're doing right and, more critically, how we can improve so as to ensure that the quality of our products and service exceeds your expectations. We appreciate your role in helping us become Better Every Day ™
Tell us about your experience with Murad Customer Care.
1. How impressed are you by the level of knowledge and expertise of our Certified Skincare Specialists?
Completely knocked my socks off!I actually learned a thing or twoThey could use a refresher course.Do not pass "Go." Do not collect $200.
2. Was the Certified Skincare Specialist that assisted you able to address your concerns?
3. How happy are you with the way in which Murad Customer Care resolved your most recent concern?
100% a Happy CamperThey earn an "A" for effortBetter luck next timeDon't even get me started
Please, give us your feedback on the Murad products you use.
4. How amazed are you by the overall quality of your Murad products?
How can I be a testimonial?!They're better than mostJust averageThey're probably going on the shelf
5. How satisfied are you with the value of your Murad products for the price you paid?
What a steal!Hey, the proof is in the puddingI think I'll passYou want how much?!
Whether you prefer to contact us by phone, email, or live chat, we want to know about your Murad shopping experience.
6. Overall, how would you rate your shopping experience with Murad?
Totally WOW'd me!Pretty darn goodUgh, what a hassleI'm shopping someplace else
7. Overall, how happy are you with the benefits of your Club Membership?
VIP status all the wayFree and flexible, just what I likeWhat benefits?How can I cancel my membership?
8. How pleased are you with the promotions/specials Murad offers?
Murad totally spoils me!Keep 'em comin'Not worth itDon't bother, I'll just toss them
So, what do you think about Murad, really?
9. How likely are you to purchase from Murad again?
I can't live without my Murad!Whenever I run outWho knows...Not even if they paid me
10. How likely are you to recommend Murad to a friend or family member?
Yes! Definitely! Absolutely!It might come up in conversationNot so muchRecommend? ...more like warn
11. This survey is anonymous; however, we would love to hear about your personal experience, or about a particular agent that assisted you, please share your feedback here.

PLEASE NOTE: IF YOU NEED FUTHER ASSISTANCE OR ARE REQUESTING A REPLY, YOU MUST CALL CUSTOMER CARE AT 800-33-MURAD, OR EMAIL CUSTOMERSERVICE@MURAD.COM. SUBMITTING REQUESTS TO THIS SURVEY WILL NOT GENERATE A RESPONSE.